Mrs Fields Cookies

I ordered my mom some Mother’s Day cookies and they arrived in pieces. She said one bagged cookie was completely crumbs. They were rather expensive to show up in crumbs. 🫠 Very dissatisfied. Won’t order from here again, unfortunately.

They offered a custom cookie cake, which I ordered for a friend's son who made a 36 on the ACT. It sent on time but arrived smudged in several spots and looked terrible. I contacted customer service and they offered me a 50% credit when I showed them a photo of how it arrived, with the teen holding it up. should have been 100% credit due to the condition, especially if you take pride in your quality of products. Won’t be ordering again!

i differently mrs fields cookiea general should more location mass and new york city and all states and city and town

The cake looked like a preschooler decorated it.

used twice and recipients never received items

This was a terrible experience. Cookies scheduled to be delivered on 12/20 are not being delivered until 12/26, if they show up then. Website was inaccessible so you could not track the order or communicate with the company. WOULD NOT RECOMMEND.

Very helpful staff

Food: 5

Service: 5

Recommended dishes: Cookie Cake

Hardly anything in stock. They stop baking at 6 pm. Why not bake a few more of the popular items? ?‍♀️

Atmosphere: 2

Food: 1

Service: 1

Always ask for receipt , they jipp you on taxes , I paid for there special $10.89 cookie and got charged $12.89 and I asked is that right? They said yeah .

Food: 2

Service: 1

I called the store consecutively a few times, to ask a question about what they had in stock. No answer. I drive by and see the worker clearly there on her phone. I eventually find parking and walk back to the store, and the worker is still just on her phone. I greeted her first to get her attention. No, they didn't have what I needed in stock which is okay. Wish I didn't waste 25 minutes driving to the store because nobody could bother answering the phone.I didn't buy anything, but previously the cookies have been good here so therfore leaving only negative stars on the customer service.

Atmosphere: 2

Food: 5

Service: 1

Quick,great service, apologize to why I wasn't able to be in contact with

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie Cake

They never have cookies. Their always only have like 3 or 4 cookies if your lucky. They never wanna go make more if the person gonna buy them because they stop a 5 o'clock? Good way of getting your customers ??

Atmosphere: 2

Food: 1

Service: 1

cookies are great and always soft?

Atmosphere: 5

Food: 5

Service: 5

WHAT HAPPENED?DID U MISPLACE THE COOKIE RECIPES?

These are the worst cookies I've ever tasted. The butter cookie is bland and raw and I have no idea how they're still in business.