If you want cold pizza, then order from Puzza guys. It took 45 minutes to make a large pizza plus 30 minutes after the driver picked up the pizza for it to be delivered, I live 2 miles away. The pizza was cold and limp. I called restaurant and they said they would call me back to make it right, but they never did.
Food: 1
Service: 1
Mary Hernandez
Delicious very good there very inviting good service I’m telling
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All Meat Pizza
Jay
They made it exactly how I wanted it. And since I know what I like (Shout out: Huey Lewis and the News) it was as good as I ever had. Great job Pizza Guys!
Atmosphere: 4
Food: 5
Service: 5
Mike S.
Owner replied to my negative review. Saying send contact information and he'd make it up to us. HE NEVER HAS. Why Lie?
Des C.
I liked this place when it first opened, but it's gone really downhill. It's been going downhill for a while but tonight was by far our worst experience yet. I ordered online and for delivery. Our pizza arrived thirty minutes late and it was cold. I asked for my tip back and they agreed to refund it. I'm hoping they actually do. I guess that's the problem with leaving the tip in advance. The pizza itself tasted like cardboard. I don't remember it tasting so bad. I'm wondering if they switched up the ingredients in the crust or something. Even though it wasn't great, it' was still an upgrade from last time when I received burnt pizzas or the time before that when they forgot some of my toppings. I think tonight was our last time coming here. We keep hoping it gets better, but it just doesn't. And for the price we're paying to eat here, there are plenty of other pizza places that will provide a better product and service. The quality and service have just gotten really bad here.
DJ Jukeboxhero
WORST.EXPERIENCE.EVERI understand one store failing but two stores failing you at the same time is unheard of...Got an email for a BOGO deal...Rancho location would not honor deal said to go to Fontana. Fontana would not honor but said rancho would honor and they would call them to put in the order. After waiting almost an hour, I called to confirm and they had not even put in the order. The employee said she would call to put in order and to JUST GO pick it up.So we are now almost on hour two of trying to get a pizza...I show up at the rancho location and they have not even got nor put in my order! The night manager gets on the phone with owner/ general manager...he asks for my phone and goes through my email (borderline privacy invasion but I have nothing to hide) because they think the coupon is fraudulent or sent on accident (IT WAS NOT)Night manager is on the phone with general manager (owner?) for over half an hour which is obviously becoming a ploy to wear me out so I leave since the store closes in half an hour...Final verdict after THREE HOURS of this nightmare: night manager informed me that I have to buy both pizzas at regular price...FMLThey called me the next day to make it up to me but by this time I wanted nothing to do with this company...also why didn't they just fix it when they had the main manager on the phone? Why did the Fontana location tell me to drive to the rancho location when they had not confirmed anything!?!?! Now that it will reflect poorly on them, now they care... do yourself a favor go to grazianos or even roundtable for better pizza and none of these petty games or shenanigans.
Atmosphere: 1
Food: 2
Service: 1
Bianca Ruiz
Don't Order from here, I'm sure there are much better pizza guys then this place. We ordered pizza on Dec 5, at around 8:40, we were very patient and it said that our pizza was supposed to be delivered at 9:34. At around 9:50 they called us notifying that they were "behind on orders" and that they were going to have to have our order door dashed. They also said our order would get to us within 20 minutes. We waited and at 10:50 we got out pizza, late and cold and tasted like it was sitting there. Not to mention that none of the pizzas were what we ordered, none of the toppings were what we picked. When I called the next day their Store Manager James herd my complaint and then rudely said "well what do you want me to do about it" I initially wasn't looking for a refund but I felt like they didn't care so I asked for one and he said he would go ahead an refund me. It's now Dec 13 and I have yet to see a refund, I under these typically take 3-5 even 7 days. But when I called to check on it they were trying to solve the issue but didn't know how the shift leader Anglicia didn't know who was working that day or who was in charge nor could she provide me with any information. She had to call someone and get back to me..she tried to offer me a redo but said I would have to pay for delivery. I was not happy about that why should I pay for their mistake.she tried to justify things like looks like they actually upgraded your pizzas. I was like so? I never asked for that, or those toppings. When she asked if I wanted to pick up the order I let her know why should I go outta my way to get an order they should of gotten right the 1st time. I felt I should of been giving something extra for my time and she tried to justify that they threw in a soda the night they messed up. I asked her if we can go back to just the refund and she said okay thank you have a nice day while I was asking a question and hung up on me. She kept saying she was trying to make it right but she wasn't and I understand it wasn't her fault but this whole process was ridiculous. Never ordering from there again.
Brianna T.
Ordered pizza from here for the first time. The pizza was great! Ordered half Serrano chili, and the other half pepperoni and mushroom. Ordered wings as well, but to be honest, not the best. They were very mushy, not crispy at all. Also, ordered the cinnamon-twists but there was NO cinnamon on them. They were plain, a little stale, twists with a packet of icing that you would find in a toaster strudel box. The pizza was great, but the sides and dessert were very disappointing. Also, the driver that came to my door, was great!! He was super friendly.
Josue I.
First coming here . Really recommend. Good presentation on the pizza and taste 10/10!!!!! I ordered half Texas BBQ and half chipotle chicken. The garlic cheesy bread is really good too. Worker was really friendly and helpful.
I just had the worst service at this restaurant. My order took 2 hours and it was wrong when it got here the food was dry and hard as cardboard. DON'T order from here!!!
Eric
I usually buy pizza for my kids, but I ended up eating a couple slices myself. This pizza is so dang good and cheesy that it took me back as a kid watching the original Teenage Mutant Ninja Turtles movie, where that pizza was movie magic. This is movie magic, and I will be ordering again.
Food: 5
Recommended dishes: Pizza
Bella S.
On 10/31/23 I tried to order, but no one would pick up the phone I called about 3 time and no answer finally when I called the 4th time they answered. I order and they said it would be done in 45 minutes which is a long time but I didn't really mind I came in and when I got there order wasn't even ready I tried to ask the employees if they could check on my order and they ignored me and went back to talking with others employee finally my order came out and 2 hours had passed this restaurant was very unorganized and very lazy... never again will I be shopping here again
Brandon L.
I am sorry, this is not for me. The wait times were ridiculous and on top of that the quality was not there at all, and we were so excited about this location as well as we always go to the other one on 19th and they don't disappoint at all. The cashier didn't really know the answers to the questions we were asking so it made the experience even more uncomfortable as well. Sorry not the location for us, we do love pizza and Pizza Guys in general but maybe work on the staff a bit.
Andrew Muniz
Delicious pizza got the spinach pepperoni great combination of flavors and excellent service even got a discount for being first time customers. Will definitely be coming back again. This is a new spot so it doesn’t have many reviews but do not pass this up it’s delicious.
Great service and fast delivery ?.
Atmosphere: 4
Food: 4
Service: 4
If you want cold pizza, then order from Puzza guys. It took 45 minutes to make a large pizza plus 30 minutes after the driver picked up the pizza for it to be delivered, I live 2 miles away. The pizza was cold and limp. I called restaurant and they said they would call me back to make it right, but they never did.
Food: 1
Service: 1
Delicious very good there very inviting good service I’m telling
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All Meat Pizza
They made it exactly how I wanted it. And since I know what I like (Shout out: Huey Lewis and the News) it was as good as I ever had. Great job Pizza Guys!
Atmosphere: 4
Food: 5
Service: 5
Owner replied to my negative review. Saying send contact information and he'd make it up to us. HE NEVER HAS. Why Lie?
I liked this place when it first opened, but it's gone really downhill. It's been going downhill for a while but tonight was by far our worst experience yet. I ordered online and for delivery. Our pizza arrived thirty minutes late and it was cold. I asked for my tip back and they agreed to refund it. I'm hoping they actually do. I guess that's the problem with leaving the tip in advance. The pizza itself tasted like cardboard. I don't remember it tasting so bad. I'm wondering if they switched up the ingredients in the crust or something. Even though it wasn't great, it' was still an upgrade from last time when I received burnt pizzas or the time before that when they forgot some of my toppings. I think tonight was our last time coming here. We keep hoping it gets better, but it just doesn't. And for the price we're paying to eat here, there are plenty of other pizza places that will provide a better product and service. The quality and service have just gotten really bad here.
WORST.EXPERIENCE.EVERI understand one store failing but two stores failing you at the same time is unheard of...Got an email for a BOGO deal...Rancho location would not honor deal said to go to Fontana. Fontana would not honor but said rancho would honor and they would call them to put in the order. After waiting almost an hour, I called to confirm and they had not even put in the order. The employee said she would call to put in order and to JUST GO pick it up.So we are now almost on hour two of trying to get a pizza...I show up at the rancho location and they have not even got nor put in my order! The night manager gets on the phone with owner/ general manager...he asks for my phone and goes through my email (borderline privacy invasion but I have nothing to hide) because they think the coupon is fraudulent or sent on accident (IT WAS NOT)Night manager is on the phone with general manager (owner?) for over half an hour which is obviously becoming a ploy to wear me out so I leave since the store closes in half an hour...Final verdict after THREE HOURS of this nightmare: night manager informed me that I have to buy both pizzas at regular price...FMLThey called me the next day to make it up to me but by this time I wanted nothing to do with this company...also why didn't they just fix it when they had the main manager on the phone? Why did the Fontana location tell me to drive to the rancho location when they had not confirmed anything!?!?! Now that it will reflect poorly on them, now they care... do yourself a favor go to grazianos or even roundtable for better pizza and none of these petty games or shenanigans.
Atmosphere: 1
Food: 2
Service: 1
Don't Order from here, I'm sure there are much better pizza guys then this place. We ordered pizza on Dec 5, at around 8:40, we were very patient and it said that our pizza was supposed to be delivered at 9:34. At around 9:50 they called us notifying that they were "behind on orders" and that they were going to have to have our order door dashed. They also said our order would get to us within 20 minutes. We waited and at 10:50 we got out pizza, late and cold and tasted like it was sitting there. Not to mention that none of the pizzas were what we ordered, none of the toppings were what we picked. When I called the next day their Store Manager James herd my complaint and then rudely said "well what do you want me to do about it" I initially wasn't looking for a refund but I felt like they didn't care so I asked for one and he said he would go ahead an refund me. It's now Dec 13 and I have yet to see a refund, I under these typically take 3-5 even 7 days. But when I called to check on it they were trying to solve the issue but didn't know how the shift leader Anglicia didn't know who was working that day or who was in charge nor could she provide me with any information. She had to call someone and get back to me..she tried to offer me a redo but said I would have to pay for delivery. I was not happy about that why should I pay for their mistake.she tried to justify things like looks like they actually upgraded your pizzas. I was like so? I never asked for that, or those toppings. When she asked if I wanted to pick up the order I let her know why should I go outta my way to get an order they should of gotten right the 1st time. I felt I should of been giving something extra for my time and she tried to justify that they threw in a soda the night they messed up. I asked her if we can go back to just the refund and she said okay thank you have a nice day while I was asking a question and hung up on me. She kept saying she was trying to make it right but she wasn't and I understand it wasn't her fault but this whole process was ridiculous. Never ordering from there again.
Ordered pizza from here for the first time. The pizza was great! Ordered half Serrano chili, and the other half pepperoni and mushroom. Ordered wings as well, but to be honest, not the best. They were very mushy, not crispy at all. Also, ordered the cinnamon-twists but there was NO cinnamon on them. They were plain, a little stale, twists with a packet of icing that you would find in a toaster strudel box. The pizza was great, but the sides and dessert were very disappointing. Also, the driver that came to my door, was great!! He was super friendly.
First coming here . Really recommend. Good presentation on the pizza and taste 10/10!!!!! I ordered half Texas BBQ and half chipotle chicken. The garlic cheesy bread is really good too. Worker was really friendly and helpful.
Restaurantji Recommends
I just had the worst service at this restaurant. My order took 2 hours and it was wrong when it got here the food was dry and hard as cardboard. DON'T order from here!!!
I usually buy pizza for my kids, but I ended up eating a couple slices myself. This pizza is so dang good and cheesy that it took me back as a kid watching the original Teenage Mutant Ninja Turtles movie, where that pizza was movie magic. This is movie magic, and I will be ordering again.
Food: 5
Recommended dishes: Pizza
On 10/31/23 I tried to order, but no one would pick up the phone I called about 3 time and no answer finally when I called the 4th time they answered. I order and they said it would be done in 45 minutes which is a long time but I didn't really mind I came in and when I got there order wasn't even ready I tried to ask the employees if they could check on my order and they ignored me and went back to talking with others employee finally my order came out and 2 hours had passed this restaurant was very unorganized and very lazy... never again will I be shopping here again
I am sorry, this is not for me. The wait times were ridiculous and on top of that the quality was not there at all, and we were so excited about this location as well as we always go to the other one on 19th and they don't disappoint at all. The cashier didn't really know the answers to the questions we were asking so it made the experience even more uncomfortable as well. Sorry not the location for us, we do love pizza and Pizza Guys in general but maybe work on the staff a bit.
Delicious pizza got the spinach pepperoni great combination of flavors and excellent service even got a discount for being first time customers. Will definitely be coming back again. This is a new spot so it doesn’t have many reviews but do not pass this up it’s delicious.
Atmosphere: 5
Food: 5
Service: 5