Shake Shack Victoria Gardens

I did not know it was a self check out establishment. Also no combo’s.. 1st and last time.

Atmosphere: 1

Food: 5

Service: 4

Had a great experience. Staff has fast and orderly. Very nice!

Atmosphere: 4

Food: 5

Service: 4

Not like masroom burger

Food: 1

Best burgers. Not enough seating. Great attitudes

Atmosphere: 3

Food: 5

Service: 5

I liked the food and service. Nathan was super helpful and seems dedicated to giving customers the best experience!

Atmosphere: 5

Food: 5

Service: 5

Nathan was so awesome… he came by our table to check on us.. he was also tidying up. Very hard worker… we will be back!Breanna is amazing also!!!

Atmosphere: 4

Food: 4

Service: 5

Better then in and out... trust me, it's a homemade style patty...

Atmosphere: 5

Food: 5

Service: 5

The cashier, Cat, was very helpful and kind. The food was amazing as well. 10/10 experience!

Food: 5

Service: 5

We got a double cheeseburger with fries. I felt like it was very little overpriced the food was okay but nothing to write home to Mom about. Not a fan of ala carte menus where you pay for freeze separately from your burger, But their pistachio and Dubai chocolate shake is delicious I just wish they made their shakes bigger. Not a bad place 💕

Atmosphere: 3

Food: 3

Service: 3

Changing it to one star because it made us sick 🤢

Ordered takeout because this place was packed🚶‍♀️🍔. I got a Double Shack Burger and cheese fries. The staff were awesome, super friendly, patient, and helpful even though it was busy 🌼🙌. They made the experience feel really welcoming.

As for the food… it was okay. Not the best burger I’ve ever had, but not the worst either 🤷‍♀️. The bun was soft and fresh, and everything was put together well, but the patty itself didn’t have much flavor. I was kind of expecting a juicier, more satisfying bite considering the hype around Shake Shack 😅. It was fine, just not wow.

The cheese fries were decent crispy, cheesy, and warm. Nothing wrong with them, just not what I expected🍟🧀.

All in all, it was an average meal. The service was great (seriously, kudos to the team 👏), but the food didn’t quite live up to the hype. I’d maybe come back and try something else when it’s not as crowded.

⭐️⭐️⭐️ Good service, average food.

Atmosphere: 3

Food: 1

Service: 3

My relationship with this restaurant chain is a bit weird, it’s always a hit or miss. Sometimes they make the food exactly to my liking and other times they don’t. I’ve came to this branch about 5 times and it’s always an emotional roller coaster, because you really don’t know what to expect. Good luck with your order.

Atmosphere: 5

Food: 3

Service: 5

Fatima had like 5 star rating service !!!! Not even joking !!!
She Offered to throw away my tray when I was done eating that was very kind I was like 😮!!! She offered and gave us refills !!!
Morgan was so kind too she checked up on costumers inside the restaurant and out ! me and my sister too also she also offered us refills !!!
Both were very nice I felt happy
I was grateful

Atmosphere: 5

Food: 4

Service: 5

Absolutely disgusting!!!! My husband and I have been to shake shack a few times and have had good food. This was our first time at the Victoria Gardens location. There were no grilled onions on the burger, patty meat was undercooked, fried pickles were oily and tased like old oil (fries were the same), the shake was more the consistency of drinking a glass of milk and my husband, daughter and myself ended up vomiting or ended our night with diarrhea. This is absolutely unacceptable! I will never return to this establishment and would caution anyone who would want to come here.

We got a chicken burger with bacon, and the bacon was raw. I called to complain and was told they use precooked bacon. How the hell can you not cook your bacon? Precooked or not, the picture says it all. It looks raw as hell, and I am not eating it. Will not be going back.

Be prepared for the price. Seating inside is limited, outside seating is limited also.