Tropical Smoothie Cafe

I came here because I had been wanting an açaí bowl. I thought the bowl bases were made in house, but apparently they come prepackaged. I dug into my bowl expecting a nice smooth spoonful of smoothie, and instead I dug up a solid chunk. I moved all the fruit toppings aside and saw that my “bowl” was filled with a frozen solid disk of açaí base. Freezer burned too. I waited 15 minutes for it to thaw out but instead it just watered down a bit around the edges and stayed solid throughout. Taste was not there and the fruit toppings on top were out of season too. My recommendation is that if you are in the mood for a smoothie bowl, go to Juice It Up or Nékter.

Bad attitude from the workers. Food is good, but workers need better attitudes and training.

Nikita made an amazing vegan protein smoothie! All sorts of other great options too, but the protein smoothie was perfect after a workout. Will come again!

Horrible experience. I wasn’t greeted or even talked to kindly. The lady taking my order had a bad attitude and looked at me horribly. Most likely won’t come back.

I’m a huge Tropical Smoothie fan - while I was on vacation I ventured in and got great service along with the good smoothie.

Best Smoothies and food, quick drive thru service

Terrible experience. Terrible customer service. Would not recommend coming here since new owners took over.

Atmosphere: 1

Food: 1

Service: 1

Very horrible customer service!!!

Service: 1

Came in to this location 11/23/2024 @t about 4:15 pm upon arriveing i wasnt greeted one lady was standing at register another man was on the side of her talking to his friend on the phone with a ear piece more engaged into in his conversation rather helping out any guests… i asked if i could use the bathroom before i made an order walk in there no toilet paper to wipe with and very unsanitary so i had to use a paper towel to wipe with so that wasnt very good. so after using bathroom i asked if i could redeem my hapoy birthday coupon n for a free 240z smoothie with was in the app i had pressed redeem and showed the lady she told me i was trying to to scam the company and i couldnt use it. i showed her proof in the app and also proof within my emaill again and she asked was it my birthday i told her it was in september 22nd so it expired 11/24/2024 so i wanted to ise it today so i wouldnt miss out she told me no because its not birthday today so i just paid the $8 in change and bought one so very disappointed.

Atmosphere: 1

Food: 1

Service: 1

Horrible and unprofessional experience. We ordered smoothies with promotional coupons and they went through successfully. When we arrived, they refused to accept to honor what I ordered.

At least have the courtesy to call/notify myself before we arrived. Not recommended.

Atmosphere: 1

Food: 1

Service: 1

I placed an order on the Tropical Smoothie Cafe app using a T-Mobile Tuesday deal and when I got to the store they didn't have my order and told me that they're not fulfilling any orders that used the deal. They didn't cancel the order so I drove there expecting my order to be done. What a waste of time. The order was processed online and the store didn't cancel it, meaning that they're purposely doing that so that they can still collect the check from T-Mobile. Very sketchy business practice from this location.

Atmosphere: 1

Food: 1

Service: 1

They do not honor offers from the app

Atmosphere: 1

Food: 1

Service: 1

The app let us used T-moblie Tuesday for the order, and when we arrived they said they canceled the T-mobile orders but on app still showing order being processed. They should honor it. Don’t waste your time to come to the store. We came only because last time the orders were good. The owner said not this time lol

Everyone keeps coming, wasting so many people time to come over and they not even honor the deal. Such a bad experience for everyone.

Atmosphere: 1

Food: 1

Service: 1

It was my first time ordering from here and although the employee was nice, I don't feel the amount you get in your acai bowl is worth the price. They could have put a flat lid on it and there would still be a ton of room. Acai bowls have domed lids for a reason. Also, I ordered online for pick up but had I walked in to order I would have walked back out because it didn't smell like a place you'd want to get food from.

I’m leaving this review because I am a loyal customer to Tropical Smoothie Cafe. I literally come here three times a week and not being overdramatic. They know my face they basically know my order. They just wait for me to say confirm it as you guys know there was a national free smoothie day I did participate in that I went on the national free smoothie day and also got a buffalo chicken wrap it was so packed in there they were busy I got my smoothie and left. I get in the car and I’m drinking my smoothie. It definitely doesn’t taste how it normally taste. Something was off and there’s distance between tropical smoothies cafe locations and where I was so I did give a call and let the lady know like I know it’s national smoothie day and you guys seem kind of busy. Did you guys make my smoothie and someone else’s blender because it has a funny taste to it she said as long as you keep the receipt come back and redeem it. So when I did come back I felt like she was being racist in a way saying that oh a girl already came and redeemed that I specifically remember her. She got this this and this this and and I said okay but that wasn’t me someone else could’ve called and had the same complaint, but I know for a fact that I did not come and redeem the smoothie yet. So basically referring that an individual that looked just like me and the same skin tone came in and had the same issue when it was national free smoothie day and thousands of people could’ve came and had a similar issue. So I did leave and didn’t purchase anything that day and won’t be returning.

Service: 1