This place is utterly hit and miss depending on the employees working. Some are good, others quite literally have a mental illness. After years of inconsistency with this location, this last experience was the last straw. It didn't happen to me! see below
The bad experience didn't happen to me but the lady in front of me... I couldn't believe how disgustingly rude the employee was to this lady. On 7/19/2024 @ 3:41 pm The girl at the register was sitting in a chair taking orders. I was 3rd in line. She was clearly in a very bad mood and feeling sorry for herself, but the real issue was with her interaction with the lady in front of me. She (the employee) was extremely rude and even condescending towards her (the customer). I witnessed the customer attempting to order a Matcha Latte without Salt. The girl (starbucks employee), clearly insecure about herself, began to make the customer feel very stupid for even mentioning salt in a Matcha Latte... the client then timidly turned her phone towards the employee to show her a promotional photo of a Matcha latte with salt. The employee then replied in a completely condescending manner stating " that is a completely different drink altogether, that one DOES have salt". she then snidely added "would you like the salt"? with a maniacal grin, fully aware this entire conversation started because the woman didn't want salt. Your employee has a mental illness (well, to be fair, a lot of Starbucks employees do) that should not go unchecked. Her vile personality towards this innocent woman was truly disturbing. I thankfully knew exactly how to interact with this employee and my transaction went smoothly. I have no issues based on my order whatsoever. It was simply my personal observation of the woman who ordered before me.
The employee was a tiny She/her they them type with glasses and cat eye like eye liner. Really sad to experience this and witness, even if it wasn't directed towards me, her vile and borderline evil attitude. Starbucks has since been more enabling these people with mental illness rather than help them process and overcome. Hopefully this changes, not for my experience but for the sake of these humans being enabled and living such a negative, miserable and vile life. Obviously this is deep but I see it more and more with Starbucks over most these days. The knowledge of psychology is both a blessing and a burden. Here is to hope!!
Alejandro Señorio (RuizSeñor)
In Rancho Mirage this Starbucks I gladly say has exceptional customer service training & employees are highly skilled.
I like it because despite the busy area & shopping center employees Excel at the job while maintaining a high customer service satisfaction.
I ordered a hot black coffee & was given a medium or dark roast choice, espresso was made freshly & shaken perfectly.
I decided to add & revive some pictures on Google from the past (several years ago) as a collaboration of a great workplace & business.
Keep up the good quality standards ????☕ Smiles, great positive attitude,& highly efficient staff.
Came in with about a line of 8 people front to the front & another 5-6 people to the back of me.
Executed every single order to perfection & inclusively witnessed a homeless person asking for cups of water & was given to them no questions asked & without any hesitation at all (Now & days businesses restrain themselves from giving to our homeless community & or people on certain types of paraphernalia)
Hands down recognize the nice gesture ?? ??
Vegetarian options: Yes,there are vegetarian options.
Dietary restrictions: Yes,They follow up with any dietary restrictions you may have.
Parking: This is a busy plaza most of the time, anticipate perhaps having to look for a parking spot.
Kid-friendliness: This is a kid friendly environment, love the set-up they have for an outside patio.
Wheelchair accessibility: This establishment has wheelchair access & has tables that are easily adapted for the disabled.
Atmosphere: 5
Food: 5
Service: 5
Veronica Parker
Did an exchange on a cup no questions asked great customer service
Service: 5
Rick Singerman
Starbucks prices have become a turn off. Their food items are not comparable to smaller independent owned coffee shops. The Starbucks business model is unsustainable at these prices.
Atmosphere: 3
Food: 2
Service: 5
Jaime Meza
I’m believe that vaping is something that should be banned and inside stores. As I’m sitting here with my kid theirs is a group of guys just vaping away.
Atmosphere: 1
Food: 5
Service: 5
Poulett Cisneros
Terrible location, employees are rude.
Atmosphere: 1
Food: 1
Service: 1
V L
This place is on point. Thanks Ladies and a few gents ❤️The employees are awesome :)
Atmosphere: 5
Food: 5
Service: 5
Sierra Pritchard
Found grey vest outside of Starbucks on a chair. Day Dodge Challenger grey black hood stripe ?
Atmosphere: 3
Food: 3
Service: 3
Fred Rosa
Disorganized. We walked out, went to another one.
Kent L
As usual, this location didn't disappoint with exception to limited GF options.If Starbucks offered gluten free bagels, an item found at every grocery these days, that would help tremendously.
Dietary restrictions: Oatmeal with everything plus blueberries, is the safest gluten free option.
Great shop. Coffee made quickly and everyone was helpful and friendly. Coffee was made perfectly. A very clean and nice place to sip and enjoy great drinks and delectable treats. Ample handicapped and regular parking spaces are located here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Bites
Shona Colvin
Andrew, at this location, is excellent. Very personable with the customers, reading back their orders to them, using polite name exchange and interacting with every one who came in. Keep up the good work !
Michael Sanchez
Kid-friendliness: Lots of unattended space outside
This place is utterly hit and miss depending on the employees working. Some are good, others quite literally have a mental illness. After years of inconsistency with this location, this last experience was the last straw. It didn't happen to me! see below
The bad experience didn't happen to me but the lady in front of me... I couldn't believe how disgustingly rude the employee was to this lady.
On 7/19/2024 @ 3:41 pm The girl at the register was sitting in a chair taking orders. I was 3rd in line. She was clearly in a very bad mood and feeling sorry for herself, but the real issue was with her interaction with the lady in front of me. She (the employee) was extremely rude and even condescending towards her (the customer). I witnessed the customer attempting to order a Matcha Latte without Salt. The girl (starbucks employee), clearly insecure about herself, began to make the customer feel very stupid for even mentioning salt in a Matcha Latte... the client then timidly turned her phone towards the employee to show her a promotional photo of a Matcha latte with salt. The employee then replied in a completely condescending manner stating " that is a completely different drink altogether, that one DOES have salt". she then snidely added "would you like the salt"? with a maniacal grin, fully aware this entire conversation started because the woman didn't want salt. Your employee has a mental illness (well, to be fair, a lot of Starbucks employees do) that should not go unchecked. Her vile personality towards this innocent woman was truly disturbing. I thankfully knew exactly how to interact with this employee and my transaction went smoothly. I have no issues based on my order whatsoever. It was simply my personal observation of the woman who ordered before me.
The employee was a tiny She/her they them type with glasses and cat eye like eye liner. Really sad to experience this and witness, even if it wasn't directed towards me, her vile and borderline evil attitude. Starbucks has since been more enabling these people with mental illness rather than help them process and overcome. Hopefully this changes, not for my experience but for the sake of these humans being enabled and living such a negative, miserable and vile life. Obviously this is deep but I see it more and more with Starbucks over most these days. The knowledge of psychology is both a blessing and a burden. Here is to hope!!
In Rancho Mirage this Starbucks I gladly say has exceptional customer service training & employees are highly skilled.
I like it because despite the busy area & shopping center employees Excel at the job while maintaining a high customer service satisfaction.
I ordered a hot black coffee & was given a medium or dark roast choice, espresso was made freshly & shaken perfectly.
I decided to add & revive some pictures on Google from the past (several years ago) as a collaboration of a great workplace & business.
Keep up the good quality standards ????☕
Smiles, great positive attitude,& highly efficient staff.
Came in with about a line of 8 people front to the front & another 5-6 people to the back of me.
Executed every single order to perfection & inclusively witnessed a homeless person asking for cups of water & was given to them no questions asked & without any hesitation at all (Now & days businesses restrain themselves from giving to our homeless community & or people on certain types of paraphernalia)
Hands down recognize the nice gesture ?? ??
Vegetarian options: Yes,there are vegetarian options.
Dietary restrictions: Yes,They follow up with any dietary restrictions you may have.
Parking: This is a busy plaza most of the time, anticipate perhaps having to look for a parking spot.
Kid-friendliness: This is a kid friendly environment, love the set-up they have for an outside patio.
Wheelchair accessibility: This establishment has wheelchair access & has tables that are easily adapted for the disabled.
Atmosphere: 5
Food: 5
Service: 5
Did an exchange on a cup no questions asked great customer service
Service: 5
Starbucks prices have become a turn off. Their food items are not comparable to smaller independent owned coffee shops. The Starbucks business model is unsustainable at these prices.
Atmosphere: 3
Food: 2
Service: 5
I’m believe that vaping is something that should be banned and inside stores. As I’m sitting here with my kid theirs is a group of guys just vaping away.
Atmosphere: 1
Food: 5
Service: 5
Terrible location, employees are rude.
Atmosphere: 1
Food: 1
Service: 1
This place is on point. Thanks Ladies and a few gents ❤️The employees are awesome :)
Atmosphere: 5
Food: 5
Service: 5
Found grey vest outside of Starbucks on a chair. Day Dodge Challenger grey black hood stripe ?
Atmosphere: 3
Food: 3
Service: 3
Disorganized. We walked out, went to another one.
As usual, this location didn't disappoint with exception to limited GF options.If Starbucks offered gluten free bagels, an item found at every grocery these days, that would help tremendously.
Dietary restrictions: Oatmeal with everything plus blueberries, is the safest gluten free option.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Great shop. Coffee made quickly and everyone was helpful and friendly. Coffee was made perfectly. A very clean and nice place to sip and enjoy great drinks and delectable treats. Ample handicapped and regular parking spaces are located here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Bites
Andrew, at this location, is excellent. Very personable with the customers, reading back their orders to them, using polite name exchange and interacting with every one who came in. Keep up the good work !
Kid-friendliness: Lots of unattended space outside
Atmosphere: 5
Food: 5
Service: 5
Cannot go wrong with Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Great service and selection of coffee.
Atmosphere: 5
Food: 5
Service: 5
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