Service was extremely slow. I told the manager that the service was slow, and she made no effort to solve the problem.
Atmosphere: 1
Food: 1
Service: 1
Cynthia Howard
Extensive menu. Great service and food.
Atmosphere: 5
Food: 5
Service: 5
Johnny Morales
Expense steaks with no flavor , no good taste. worst Service from host. AND waitress always on a hurry.
Atmosphere: 2
Food: 1
Service: 1
Amy Hoover
I've always loved their chicken caesar salad! I sometimes get the stuffed mushrooms too, always love it!
Atmosphere: 5
Food: 5
Service: 5
Andreas Jenni
We missed our reservation by 11 Minutes, it has been cancelled already. No flexibility
FisH
7.2 out of 10 ✌🏽❤️🐟
Atmosphere: 4
Food: 4
Service: 4
Esau Valdez
Food was ok, their carrot cake is the best. The service was great, attentive, and friendly. I would definitely come back.
Atmosphere: 5
Food: 4
Service: 5
Airport
We visited the Rancho Mirage location today (09/18/25) and were excited to see the Southern Fried Chicken (bowl) and the Chicken Biscuits and gravy (bites) items on the menu. Being a Southern girl myself, this is highly exciting. However this visit was far from exciting.... It's seems like managers and servers are confused about the menu, the gravy subject in particular. Perhaps training would help to make the customers dining experience more joyful. To give you history, we use to come to this location after it's grand opening and went there for years. It started declining about 8 years ago, so we stopped coming about 5 years ago. 3 months ago we decided to try it again, hoping for new improvements and changes under new management. The experience was amazing. So we came back again today. What a weird experience, that has now set us on a path to stay away again. We had Luke as our young inexperienced waiter. It was fine until he saw us taking photos and having a conversation. He interrupted us to ask what we were doing. So I told him we were trying to understand the gravy situation. Out of three representatives from the restaurant, they each came to our table giving us a different description of the gravy. Luke said brown gravy, one male manage said mushroom gravy, the third one, Lindsay another manager said it was a certain kind of odd sauce. I don't remember what she called it. Now I don't know who made the gravy/sauce selection, but we were also told that is the ONLY gravy they have. They do not have white country gravy. So then what gravy do you use for biscuits and gravy?? The photos look white. Why would you use mushroom gravy for that? The Southern Fried Chicken Bowl was awful according to my husband. He eats anything, well almost anything. He usually licks the plate clean. Not on this day. He ate less than half. Lindsay was told this and she saw it. It was not taken off the bill. I want to further add that the menu for both these items DOES NOT LIST THE GRAVY/ SAUCE INFORMATION. The menu should reflect the kind of gravy or sauce used. Mushroom gravy is used for Salisbury steak so when he said that, I was shocked. This is chicken. I explained to Lindsay that Luke did not appear experienced in answering any questions that we had and then got upset with me for asking questions that he could not answer. He interrupted my conversation with my husband and then got upset because he was feeling 'overwhelmed'. He asked me why I was being stand-offish??? Not sure that was the correct question, maybe inquisitive?? There is nothing wrong with a customer asking about ingredients or menu options. Not sure this is the job for him. I discussed this with Lindsay too. Our visits there and the menu has really gone downhill. The chicken wings were the size of a very small bird, like kid sized wings and the ranch dip was a tiny container fit for three wings only. Or celery sticks were way longer than the chicken wings. We won't be returning. I wanted to share so you could hear our views on your restaurant. Thank you.
Old review.... Well I have to say I'm so very impressed. My husband and I have not been here for at least 3 years due to poor food, however my husband convinced me to try it again. To our surprise the food was fresh, tasty, and amazing. The chicken was not dry. We had the buffalo wings, Chinese chicken salad, and chicken salad sandwich. I was so impressed that we called Nick over to talk to the manager on duty. It all comes down to a few things: Great management, great chef, delicious food, and a nice waiter. Thanks to the new San Diego lady in charge!!! We thoroughly enjoyed our dinner and we had the worst day possible. So nice to add this restaurant to our list of rare places to eat.
Atmosphere: 5
Food: 2
Service: 1
Lee Eakin
We got off to a bad start at the front door. The woman at the desk was very rude. We arrived at 11:10am asking for a table for 2. She said “15 minute wait”. I asked Why ? The dining room appeared wide open. She rolled her eyes telling me “because we have a party of 20”. We waited while others were seated, finally she pointed to a table,said nothing and walked away. Our server was excellent and lunch was too.
Atmosphere: 4
Food: 5
Service: 3
Tina Dacus
We live very close to The Cheesecake Factory at the River in Rancho Mirage so wanted to give it a try. We've been 3 times and it's definitely been hit or miss. First let me say, the space is very nice. Its large, and appealing and they have a nice patio looking at the water at The River. Our particular servers have been attentive. The food has sometimes not been hot all the way through and average. And other times quite good. They have an extensive (too large) menu. I mean, multiple pages. I would recommend you at least try this place even if it's just for a drink and an appetizer. They are in between PF Changs and Dave and Busters.
My son in law went to get cheesrcake for everyone. He showed the clerk a picture on there phone that had the name of the cheesecake and thry still got it wrong. The picture and the cheese cake they gave us looked nothing alike. . Why!!! Very disappointed.
Narvella Madden
I love that they have so many food choices.Always busy is a good sign.Service or nice.I had a cheesecake just because I wanted a slice of my favorite.
Atmosphere: 5
Food: 5
Service: 5
Charlotte Smith
Entree arrived before appetizers. Server took it back while we ate our appetizers in the meantime the meal came back to the table another three times. When we were finally ready for our entree we were assured it was fresh and not the previous ones that had been brought over. However the mashed potatoes had a skin on from being sat and the mozzarella cheese was set (ordered the Madeira chicken) plus everything was cold. The server knew it wasn’t fresh as never came back and asked if everything was ok and seemed to do everything to avoid us. Really disappointed. Expensive, poor service and disappointing.
Atmosphere: 2
Food: 2
Service: 2
Cole Graham
Has a local guide, I can honestly say that Amenhotep the third would have loved to eat here, the subtle Egyptian styling speaks volumes for archeocheesecake focused groups
Atmosphere: 5
Food: 5
Service: 5
William Landsiedel
Like many modern restaurants, cheesecake factory has a large and varied menu. I ordered the Chinese chicken salad, which you would assume comes with the traditional
Modern restaurants, keep trying to improve traditional dishes, and invariably chain something that makes it disgusting. If they want to try a plum dressing on a Chinese chicken salad, that’s fine. However, they should also have the traditional dressing available as a choice.
Service was extremely slow. I told the manager that the service was slow, and she made no effort to solve the problem.
Atmosphere: 1
Food: 1
Service: 1
Extensive menu. Great service and food.
Atmosphere: 5
Food: 5
Service: 5
Expense steaks with no flavor , no good taste. worst Service from host. AND waitress always on a hurry.
Atmosphere: 2
Food: 1
Service: 1
I've always loved their chicken caesar salad! I sometimes get the stuffed mushrooms too, always love it!
Atmosphere: 5
Food: 5
Service: 5
We missed our reservation by 11 Minutes, it has been cancelled already. No flexibility
7.2 out of 10 ✌🏽❤️🐟
Atmosphere: 4
Food: 4
Service: 4
Food was ok, their carrot cake is the best. The service was great, attentive, and friendly. I would definitely come back.
Atmosphere: 5
Food: 4
Service: 5
We visited the Rancho Mirage location today (09/18/25) and were excited to see the Southern Fried Chicken (bowl) and the Chicken Biscuits and gravy (bites) items on the menu. Being a Southern girl myself, this is highly exciting. However this visit was far from exciting....
It's seems like managers and servers are confused about the menu, the gravy subject in particular. Perhaps training would help to make the customers dining experience more joyful.
To give you history, we use to come to this location after it's grand opening and went there for years. It started declining about 8 years ago, so we stopped coming about 5 years ago. 3 months ago we decided to try it again, hoping for new improvements and changes under new management. The experience was amazing. So we came back again today. What a weird experience, that has now set us on a path to stay away again.
We had Luke as our young inexperienced waiter. It was fine until he saw us taking photos and having a conversation. He interrupted us to ask what we were doing. So I told him we were trying to understand the gravy situation.
Out of three representatives from the restaurant, they each came to our table giving us a different description of the gravy. Luke said brown gravy, one male manage said mushroom gravy, the third one, Lindsay another manager said it was a certain kind of odd sauce. I don't remember what she called it.
Now I don't know who made the gravy/sauce selection, but we were also told that is the ONLY gravy they have. They do not have white country gravy. So then what gravy do you use for biscuits and gravy?? The photos look white. Why would you use mushroom gravy for that?
The Southern Fried Chicken Bowl was awful according to my husband. He eats anything, well almost anything. He usually licks the plate clean. Not on this day. He ate less than half. Lindsay was told this and she saw it. It was not taken off the bill.
I want to further add that the menu for both these items DOES NOT LIST THE GRAVY/ SAUCE INFORMATION.
The menu should reflect the kind of gravy or sauce used. Mushroom gravy is used for Salisbury steak so when he said that, I was shocked. This is chicken.
I explained to Lindsay that Luke did not appear experienced in answering any questions that we had and then got upset with me for asking questions that he could not answer. He interrupted my conversation with my husband and then got upset because he was feeling 'overwhelmed'. He asked me why I was being stand-offish??? Not sure that was the correct question, maybe inquisitive?? There is nothing wrong with a customer asking about ingredients or menu options. Not sure this is the job for him. I discussed this with Lindsay too.
Our visits there and the menu has really gone downhill. The chicken wings were the size of a very small bird, like kid sized wings and the ranch dip was a tiny container fit for three wings only. Or celery sticks were way longer than the chicken wings.
We won't be returning. I wanted to share so you could hear our views on your restaurant.
Thank you.
Old review....
Well I have to say I'm so very impressed. My husband and I have not been here for at least 3 years due to poor food, however my husband convinced me to try it again. To our surprise the food was fresh, tasty, and amazing. The chicken was not dry. We had the buffalo wings, Chinese chicken salad, and chicken salad sandwich. I was so impressed that we called Nick over to talk to the manager on duty. It all comes down to a few things: Great management, great chef, delicious food, and a nice waiter. Thanks to the new San Diego lady in charge!!! We thoroughly enjoyed our dinner and we had the worst day possible. So nice to add this restaurant to our list of rare places to eat.
Atmosphere: 5
Food: 2
Service: 1
We got off to a bad start at the front door. The woman at the desk was very rude. We arrived at 11:10am asking for a table for 2. She said “15 minute wait”. I asked Why ? The dining room appeared wide open. She rolled her eyes telling me “because we have a party of 20”. We waited while others were seated, finally she pointed to a table,said nothing and walked away. Our server was excellent and lunch was too.
Atmosphere: 4
Food: 5
Service: 3
We live very close to The Cheesecake Factory at the River in Rancho Mirage so wanted to give it a try. We've been 3 times and it's definitely been hit or miss. First let me say, the space is very nice. Its large, and appealing and they have a nice patio looking at the water at The River. Our particular servers have been attentive. The food has sometimes not been hot all the way through and average. And other times quite good. They have an extensive (too large) menu. I mean, multiple pages. I would recommend you at least try this place even if it's just for a drink and an appetizer. They are in between PF Changs and Dave and Busters.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
My son in law went to get cheesrcake for everyone. He showed the clerk a picture on there phone that had the name of the cheesecake and thry still got it wrong. The picture and the cheese cake they gave us looked nothing alike. . Why!!! Very disappointed.
I love that they have so many food choices.Always busy is a good sign.Service or nice.I had a cheesecake just because I wanted a slice of my favorite.
Atmosphere: 5
Food: 5
Service: 5
Entree arrived before appetizers. Server took it back while we ate our appetizers in the meantime the meal came back to the table another three times. When we were finally ready for our entree we were assured it was fresh and not the previous ones that had been brought over. However the mashed potatoes had a skin on from being sat and the mozzarella cheese was set (ordered the Madeira chicken) plus everything was cold. The server knew it wasn’t fresh as never came back and asked if everything was ok and seemed to do everything to avoid us. Really disappointed. Expensive, poor service and disappointing.
Atmosphere: 2
Food: 2
Service: 2
Has a local guide, I can honestly say that Amenhotep the third would have loved to eat here, the subtle Egyptian styling speaks volumes for archeocheesecake focused groups
Atmosphere: 5
Food: 5
Service: 5
Like many modern restaurants, cheesecake factory has a large and varied menu. I ordered the Chinese chicken salad, which you would assume comes with the traditional
Modern restaurants, keep trying to improve traditional dishes, and invariably chain something that makes it disgusting. If they want to try a plum dressing on a Chinese chicken salad, that’s fine. However, they should also have the traditional dressing available as a choice.
A lot of money for a salad I had to throw away.
Atmosphere: 4
Service: 4
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