Panera Bread

we always love this place for a very long time, but recently my orders haven’t been correct, wrong food item, or missing item. today i used the mobile app and ordered for pickup but my whole order was incorrect so i was a little dissatisfied and disappointed on the service and food. My order number: 6051715954506835. I asked for no pecan but there was extra pecans on my salad. It also came with sauce for the salad but there was no salad sauce. i hope to have a better experience with panera bread.

Atmosphere: 4

Food: 1

Service: 1

We love this Panera Bread location and my husband and I eat here about once a week. It is always clean and you are always greeted upon entering. There are plenty of tables inside and outside, we like having the options. Our food is always so good and we feel that you get very good size portions. One of my favorite things is how easy it is too order through the app and the customizations you can do. We appreciate you all and see you soon! =)

Atmosphere: 5

Food: 5

Service: 5

The staff member that we dealt with made us repeat our order 5 times. Too little attention span. They need better employees in the front.

Atmosphere: 4

Food: 4

Service: 2

Love the salads 🥗 and the sandwich combos!!

Atmosphere: 5

Food: 5

Service: 5

Love this place. At one time, the standard dropped, but they have really turned things round. The food is tasty and good value.

Atmosphere: 4

Food: 5

Service: 5

This Panera Bread is amazing. Best sandwiches every time. We appreciate you guys!

Atmosphere: 5

Food: 5

Service: 5

Good service. Good quality food. Great coffee! Best Chicken Noodle Soup!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Pastries, Cinnamon Roll

Impossible to get ready for pickup order

Atmosphere: 1

Food: 1

Service: 1

The place was A MESS and no one really cleans the place that much. The people and their service is pretty good. The food is good though. Come to this place if you like Paneras but are ok with the place being messy.

Atmosphere: 1

Food: 4

Service: 5

Recommended dishes: Caesar Salad

My stepdaughter was so excited to get Panera bread after her basketball practice. But, just like the last three times we came around dinner time for some food, they told us that the mac and cheese bread bowl was sold out. One time, the Mac and cheese was sold out not the bread bowl! I am very disappointed that whenever we go here in need of food, we get none.

Atmosphere: 2

Food: 3

Service: 1

Great service! I mistakenly ordered the wrong sandwich on the app! They replaced it for me although it was my mistake. Thank you Panera!

Atmosphere: 5

Food: 5

Service: 5

Gabe, the manager, was BEYOND accommodating!! I had a last minute business lunch to cater. Gabe took care of it right away and was even done earlier than expected. Could not be more happy with my service!! Thanks so much Gabe and team!!

Atmosphere: 5

Food: 5

Service: 5

The food isn’t terrible, but the portion sizes for what we ordered are relatively sad for their price. A pick 2 combo for almost 15 dollars is the plate for the grilled cheese, and the salad was fine to mediocre at best. Under seasoned, with some cold parts and others burnt. Almost feels microwaved like others have said.

Now, that’s not what causes me to write the review. The team leader, Alfonso, is the reason I decided to write one. He seemed serious, unenergetic and somewhat troubled by the fact that we even came in at all. As me and my sister waited to order, we were talking and he gave us dirty looks, pressuring us to order. While ordering, he just kept the talk to a minimal, not even asking what I wanted for my side, or if I wanted a drink, or anything. When we went to pay cash (although it was a $100 bill I understand), he asked if we had change because he didn’t have any. I ended up paying with card since I didn’t want to bother.

Honestly, microwaved dinners and poor management makes this place a bummer. The music just makes it feel like a doctors waiting room. Avoid this place, and beware of Alfonso if you want to have a good day.

Atmosphere: 1

Food: 2

Service: 1

AVOID THIS PANERA BREAD LOCATION! The service sucks, the manager was condescending and snarky. What the heck happened to Panera Bread? They raise all their prices, the portions are pathetic and tastes like microwaved tv dinners. They used to be one of my favorite places. Now they're just overpriced slop. ?

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sandwich and Soup Mac

Came to Santa Margarita for a job interview a few blocks away. First, the agave lemonade has alcohol in it (for certain.)Now for this morning, came in at 6:30, store was open but I got a dirty look from the manager, and possibly heard him talking negatively behind the counter about myself. I was unable to order on the app because the app is marked closed until 7:00am. I asked for a small coffee with the sip club, employee handed me a large cup. I had a stomach ache/headache, Around 7:30am a customer at the pick up counter says “don’t you hate the people who sit here and don’t order anything.” I have heard the exact same line at Lake Forest. I then asked for a small cup for soda because I had the sip club, the Hispanic lady said “No.” as I fiddled with my phone to order the soda. Another employee asked what was going on and handed me the cup.I have rated ever Panera in Orange County I’ve been to 1 star. I would say do better but I don’t think that they can. After having my phone charger stolen in Lake Forest Panera I will surely be taking continued action to protect myself. I have worked at Panera, I want my money back.

Atmosphere: 1

Food: 1

Service: 1