Panera Bread

Impossible to get ready for pickup order

Atmosphere: 1

Food: 1

Service: 1

The place was A MESS and no one really cleans the place that much. The people and their service is pretty good. The food is good though. Come to this place if you like Paneras but are ok with the place being messy.

Atmosphere: 1

Food: 4

Service: 5

Recommended dishes: Caesar Salad

My stepdaughter was so excited to get Panera bread after her basketball practice. But, just like the last three times we came around dinner time for some food, they told us that the mac and cheese bread bowl was sold out. One time, the Mac and cheese was sold out not the bread bowl! I am very disappointed that whenever we go here in need of food, we get none.

Atmosphere: 2

Food: 3

Service: 1

Great service! I mistakenly ordered the wrong sandwich on the app! They replaced it for me although it was my mistake. Thank you Panera!

Atmosphere: 5

Food: 5

Service: 5

Gabe, the manager, was BEYOND accommodating!! I had a last minute business lunch to cater. Gabe took care of it right away and was even done earlier than expected. Could not be more happy with my service!! Thanks so much Gabe and team!!

Atmosphere: 5

Food: 5

Service: 5

The food isn’t terrible, but the portion sizes for what we ordered are relatively sad for their price. A pick 2 combo for almost 15 dollars is the plate for the grilled cheese, and the salad was fine to mediocre at best. Under seasoned, with some cold parts and others burnt. Almost feels microwaved like others have said.

Now, that’s not what causes me to write the review. The team leader, Alfonso, is the reason I decided to write one. He seemed serious, unenergetic and somewhat troubled by the fact that we even came in at all. As me and my sister waited to order, we were talking and he gave us dirty looks, pressuring us to order. While ordering, he just kept the talk to a minimal, not even asking what I wanted for my side, or if I wanted a drink, or anything. When we went to pay cash (although it was a $100 bill I understand), he asked if we had change because he didn’t have any. I ended up paying with card since I didn’t want to bother.

Honestly, microwaved dinners and poor management makes this place a bummer. The music just makes it feel like a doctors waiting room. Avoid this place, and beware of Alfonso if you want to have a good day.

Atmosphere: 1

Food: 2

Service: 1

AVOID THIS PANERA BREAD LOCATION! The service sucks, the manager was condescending and snarky. What the heck happened to Panera Bread? They raise all their prices, the portions are pathetic and tastes like microwaved tv dinners. They used to be one of my favorite places. Now they're just overpriced slop. ?

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sandwich and Soup Mac

Came to Santa Margarita for a job interview a few blocks away. First, the agave lemonade has alcohol in it (for certain.)Now for this morning, came in at 6:30, store was open but I got a dirty look from the manager, and possibly heard him talking negatively behind the counter about myself. I was unable to order on the app because the app is marked closed until 7:00am. I asked for a small coffee with the sip club, employee handed me a large cup. I had a stomach ache/headache, Around 7:30am a customer at the pick up counter says “don’t you hate the people who sit here and don’t order anything.” I have heard the exact same line at Lake Forest. I then asked for a small cup for soda because I had the sip club, the Hispanic lady said “No.” as I fiddled with my phone to order the soda. Another employee asked what was going on and handed me the cup.I have rated ever Panera in Orange County I’ve been to 1 star. I would say do better but I don’t think that they can. After having my phone charger stolen in Lake Forest Panera I will surely be taking continued action to protect myself. I have worked at Panera, I want my money back.

Atmosphere: 1

Food: 1

Service: 1

I know its close to closing, but the place was dirty and need attention, like vacuuming.

Atmosphere: 2

Food: 4

Service: 4

Never really do these unless I have an extremely bad or rude experience. Attempted to use the kiosk which only ONE worked and nobody was working the front. I went to get my food when I heard my name and the food attendant said your pager didn’t go off we will call you very rudely and I sat down again waiting so then another attendant starts yelling my name and I go back up and he said it’s NOT YOUR TURN WE WILL PAGE YOU! super rudely! The food ended up being MINE a mistake clearly! Just bad service and rude people wont be going to that location ever!

Atmosphere: 1

Food: 2

Service: 1

I ordered Baja Chicken Salad. Chicken should be in quotation marks because there was about 1-1/2 oz chicken. It Should be called Baja Rice and Bean Salad because that is what it mostly is. Won’t go there again for an expensive salad with virtually no chicken.

Atmosphere: 5

Food: 2

Service: 5

Spend your money elsewhere. The portions are tiny for the price you pay. Terrible value, friendly staff.

Atmosphere: 3

Food: 1

Service: 5

all the food was good but the service suck at the people are so mean to little children i was just in

Atmosphere: 1

Food: 5

Service: 1

Stopped going here in june of 2023. I was a regular and placed pick up orders regularly but my last 3 experiences were not pleasant. The 1st of 3 they had my order sitting behind the counter although I had already received a message saying my order was ready and it took about 5 minutes to get the attention of a young man with glasses who was on his phone to get my order as the two food handlers were busy and uninterested in helping but I dont think its their job. 2nd incident food was ready but there were bugs in my salad. Not 1 or 2 but a colony. How do you miss this? Some flew some crawled but this was disgusting. Pb and J it is. 3rd times the charm as once again got a message food is ready and once again sitting behind counter. 2 cooks too busy talking about a killer gaming session the night before made it impossible to get their attention to get my food and when I finally did I must have upset them because the enthusiasm in her voice was gone that had just previously existed when talking about overwatch2. This individual then alerted phone boy from the back to fetch my bag so I could make a final exit from this location but the last laugh would be paneras to have as the amount of damage I did to that poor toilet at 2:47 a.m. is I am sure illegal in some countries...

Atmosphere: 2

Food: 1

Service: 2

terrible service and food

Atmosphere: 1

Food: 1

Service: 1