Cafe Rio Fresh Modern Mexican

I am absolutely disgusted by the behavior I witnessed at Café Rio last week involving an employee named Aiden. He was offering customers a discount if they completed a survey stating that he was an “excellent employee,” which already felt unprofessional and manipulative.

What made things worse was hearing him openly laughing and joking with another man about a bad review — talking about it in a completely inappropriate and personal way. That kind of behavior is not acceptable in any professional setting.

And to top it all off, today I personally witnessed him speaking to one of the workers in the lobby in the most disrespectful, demeaning way imaginable. While she was off the clock. It was hostile, harassing, and absolutely disgusting. He belittled and bullied her right in front of customers. If I was her I would have immediately contacted an attorney.

No employee deserves to be treated like that. It was beyond unprofessional — it was abusive. Until Aiden is fired, I will never step foot in that Café Rio again.

Atmosphere: 1

Food: 1

Service: 1

The staff was slow. The rice is inedible due to the amount of salt on it. The staff was not sure how to do their job. Do not go here.

Atmosphere: 1

Food: 1

Service: 1

Usually when I come into this establishment the employees are friendly, the area is clean and the food is great. Today, it was a completely different story. I was appalled on how unkept the counter was where they keep all the food. There was food all over the place and there was a lot of cross contamination going on. We came in at 7:50 pm and they had many items unavailable including drinks, which was surprising because they still had 2 hours left until closing. I have come before during this time, if not later and I have never experienced that. The drink fountains were piled high with ice. The employees seemed completely out of it and quite unprofessional. Three employees were off to the side with drink cups, not helping the other two employees at the front. The food we received was cold and we had raw pieces of rice. This was a very unpleasant experience and was quite disappointing.

Atmosphere: 1

Food: 1

Service: 1

What happened to this place? It used to be my go to place years ago. Totally different place now. Drinks are watered down, soda was just carbonated water. There used to be somebody making fresh tortillas, now the tortillas just sit to the side cold, the meats are mostly sauce, I don’t know man, nothing was fresh, or worth coming back for.

Atmosphere: 3

Food: 2

Service: 2

I love the food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Chicken Salad, Chicken Quesadilla, Hand Made Tortillas, Enchilada with Rice

Good food. Great customer service. I was a bit disappointed that it was not as clean as it could be

Atmosphere: 4

Food: 4

Service: 5

I like the food here for the most part. The workers are nice. We’ve ordered take out a few times and it’s usually pretty good. There is room for improvement!

The kitchen isn’t the cleanest, and the chicken tastes burnt sometimes. 3/5.

I snapped this photo last night - y’all need to learn to cook your chicken better.

Atmosphere: 2

Food: 4

Service: 4

The food here is very good but there are a few minor things that need improvement, in my opinion. First, the $3 guacamole add-on is just a joke. You literally get less than a tablespoon which is comical and next time I'm actually going to post a picture for everyone to see because I was willing to bet the first time it happened that it was a mistake or they were running out. But nope, they're consistent on that one. It's literally MAYBE 1/4th of an avocado at most.

Second, the bathrooms are just awful as many others have noted. But we just avoid them now.

Atmosphere: 1

Food: 5

Service: 3

The quality of the food here has gone down tremendously. It is always a hit or miss (most often misses) regarding the quality of food received. They are not properly training their employees or making sure they are ready to build the food. There was a new girl who just barely started today and was making the food with the most unacceptable food portions. I had the smallest burrito I’ve ever had there and barely any chicken at all. She was not confident and was very lost (this is to not bash her as a person it was her first day, this is more so towards the environment that I saw she was subject to just as a customer observing). The employees seemed to not be helpful towards her when she needed help and also weren’t that friendly. There was a girl with pink hair who was not that professional and almost seemed judgmental that I didn’t want lettuce or pico on the side of my “burrito”. The only friendly and professional worker there was the guy at the cash register who was helpful. After paying for our food and getting our drink, we go to sit down and eat and the food is unbelievably salty. The side tortillas we got were salty as well. The soda tastes like fragrance and not at all what it’s labeled as. This will probably be the last time coming here because spending $40 for this awful service and food is not worth it, especially when there’s no evidence of consistency in quality.

Atmosphere: 1

Food: 1

Service: 1

Service is always friendly and the salads are my all time favorite. Highly recommend with the sweet barbacoa!

Atmosphere: 5

Food: 5

Service: 5

Lovely staff, great food. The only let down is the bathroom. It really doesn't look like it's had a good daily clean. Sort that out and I'll give you five stars! 😁

Atmosphere: 5

Food: 5

Service: 4

Bad customer service, lady at the cash register judged our food rudely by each item and was upset when we didn't get drink cups.

Atmosphere: 1

Food: 4

Service: 1

Delicious Mexican food! Made fresh in front of you. Fairly priced. House dressing is to die for. Open kinda late. Highly recommend the shredded chicken salad! Also recommend ordering online for quick pick-up though. It can get busy! ...but check your order before you leave. I've had them forget items or my dressing before. USE THE APP: great rewards, and easy to earn $10 toward future purchases. I wish there were more locations closer to me!

Atmosphere: 4

Food: 5

Service: 5

Mid food. Workers are the slowest I’ve seen in a long time. One was on his phone at the cash register the whole time and I had to get his attention when in order to pay. I’m definitely not going back.

Atmosphere: 2

Food: 3

Service: 1

Not impressed. The first time I visited this place, I ordered a burrito in a bowl to take home, and when I went to eat it, the chicken was burnt and the whole thing tasted awful and bitter. A fly landed on my plate, so they replaced it with a new one. I asked the two people who served me to put the hot sauce on the side of my plate, but they ignored me and put it on top. I will definitely not return to this restaurant.