Cold Stone Creamery

The lady there today was fantastic and patient as we both dealt with the indecisive child and an unsure senior I was getting ice cream for lol

I want to recognize Anthony, Clara and Aileen for such a great customer service. I came there the other day and they were attentive and helpful with my ice cream request.

Two stars because service was friendly. Probably should have a bell though because I received an important call when I walked in, the server went to the back and I had no way of notifying her I was ready until she came out.

Now, the product. I was sick the remainder of the day. I actually sat in my car and consumed this, and couldn’t even get halfway through without discarding it. It was throw out the window on the freeway worthy. I got the most BASIC! chocolate & vanilla plain ice cream in a waffle bowl with gram cracker pieces. I can’t quite put my finger on the taste other than the that of spoiled milk. I tried to ignore it. I just couldn’t take it anymore. I didn’t even bother to go inside and complain. I just cried on the way home because I NEEDED that ice cream as I was having a not so great day. I drove out of my way to find this. I should’ve just went to the one in Moval/Riverside County. It is 12:47am as I’m typing this and I still feel nauseated.

Truly disappointed. Nice shopping center though 🤷🏽‍♀️ Waste of $12+. Will not be returning.

It’s really delicious 🤤 first time trying and it was really good especially the strawberry 🍓 ice cream

Employee Norah made me a delicious dairy free chocolate ice cream with Heath Bar add ins. She was professional and adorable! Part 2- ordered a Peanut butter Playground ice cream cake for an office of 8 for a co-worker's birthday and it was a huge success!

Dietary restrictions: I picked the dairy free chocolate, but I noticed some sugar free options.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Create Your Own Ice Cream Cake

I needed a little sweet treat. Ice cream here is fantastic. Tried something new and it didn't disappoint.

Atmosphere: 5

Food: 5

Service: 5

The staff was great, the young man behind the counter was the most courteous and polite person I've met in a long time. Apparently great service is not long lost. The ice cream was good but not great. There is no seating on the inside where it is nice and cool, the reason I marked the atmosphere down. Instead there is a large often crowded food court outside next to a fountain, with chairs and seating. It's fun but lacks the intimacy and cool AC environment that can be had in doors. Finally, there is ample parking but be aware it too can get congested and busy.

Parking: Plenty of but can get packed and chaotic.

Kid-friendliness: Absolutely, kids seem to love hanging by the fountain.

Wheelchair accessibility: Yes

Atmosphere: 3

Food: 4

Service: 5

Loooove this location

Atmosphere: 5

Food: 5

Service: 5

My kids love this ice cream

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blueberry Banana, Cookie Dough Delirium - Ready Now

Do not order anything with added sugar crystals....it makes the ice cream entirely too sweet! and......it's was $9.99 for the like it size. :(

Atmosphere: 5

Food: 3

Service: 5

Great experience but in my opinion, waaaaay overpriced

Atmosphere: 4

Food: 5

Service: 5

Cold stone is so expensive! There’s no atmosphere to enjoy your ice cream ! I should no longer come to any cold stone. I would rather go buy a bucket of ice cream for 5.99 then get ripped off .

Atmosphere: 1

Food: 1

I came by here yesterday with my 2 kids. My daughter (6yo) ordered a cone with 2 ingredients. The worker asked us 3 times before starting the order which cone we wanted, after the 4th and 5th time my daughter interjected that we had said it so many times already. She finished the ice cream but to our dismay she put it in a waffle bowl. I was so unsure if it was a prank and my daughter looked at me to speak up but I decided it's better to just take it and go. I ordered my last 2 ice creams from the menu, unaltered and just said bowl since I knew they knew what those were. We went to color while they finished and to our second dismay for the 15 mins we were there, they brought over completely plain ice cream with no ingredient. I was screaming inside but was so over it that I just wanted to leave. I normally wouldn't take the time to write anything but what got me the most was that I was charged $40 for the 3 ice creams that were all incorrect and 2 barely even just ice cream. Such a disappointment to my kids who thought an ice cream shop would be cool and fun to go to but instead just leave annoyed and disappointed.

Atmosphere: 1

Food: 1

Service: 1

Great and friendly people i only do delivery and they were happy to accommodate my allergies

Food: 4

Service: 5

Cold stone creamery Redlands ca is ok.Employee that was working all alone was friendly.I ordered the cakes way in advance, and they ran out of the color icing one of my girls wanted for her birthday cake.I didn't learn this information until I went to pick up the cakes.Definitely not a big deal, but it would have been better if they had called so I could choose a different color.Instead of when I went to pick up and they rushed the writing, so it looked like a child wrote it even more than the other cake because both looked very sloppy.I expect perfection when ordering a birthday cake that costs more than 50 bucks a piece.I spent 110 bucks on two medium-sized birthday cakes.So again, I expect it to be on point.Unfortunately, they weren't perfect but decent.Overall, it's an ok spot.I'm not sure if we'd order from this location again.

Atmosphere: 3

Food: 4

Service: 4