Not a good costumer cervices I was standing for a good 8 minutes no one help have ask if the dining room was open and the lady said You need to be behind the register so I can help you whit a attetud
Princess LeeAnn Lee
Horrible!!!! First they tried to give someone else's food. Then when I finally received my food it was so overcooked and burned the chicken was non existent and inedible. You guys got one job to do. How do you fup grilled chicken??? Don't know how to cook apprently.apparently. just horrible.
Vanessa Fox
Food is delicious, service is terrible!! Nothing but high-school kids working at night and all they seemed to want to do is laugh amongst themselves and socialize. We were such an inconvenience to them and it showed.
Taunee Gutebier
Customer service could of been better, lady at the window wasn't friendly nor did I receive my receipt
Dean Hall
Always a great fast food chicken spot in So Cal. We always get the tortillas soup. It’s fantastic.
Atmosphere: 4
Food: 5
Service: 5
Danny
To the lady wearing the mask that took our order. YOU should be the customer service standard, not only at El Pollo Loco but everywhere. For lack of better words, you kick butt!!! This woman not only took orders but walked around the dining room asking diners if they were good. She then went above and beyond by walking around and handing out coupons to diners, who does that? Corporate, if she's not already a manager, promote her, if she is, giver a raise! Make her the customer service standard for all your locations. You won't be disappointed. As for the food, it's hit and miss, but I'll come back just for her.
Atmosphere: 3
Food: 3
Service: 5
Ravinda Rao
Manager Anthony has great customer service! Deserves a promotion!
Atmosphere: 5
Food: 5
Service: 5
Sandy Pacindo
Love it all the employees are so nice ?? berry clean front cashier always with a smile and respectful ☺️
As much as I frequent this location, I really hate to write a bad review but I am so angry and disappointed right now. I went to the drive thru today (7/2/2024) at 320 pm according to my receipt. Restaurant number is 5790. I ordered a stuffed quesadilla, mashed potatoes & gravy, extra gravy on the side, a LARGE Dr. Pepper (even states large on my receipt) an order of churros, and one large creamy cilantro dressing. When I arrived at the window to pay, I presented a coupon (from the app) for a free order of churros, which the window attendant scanned. After I paid, she handed me my drink first and I immediately noticed that she was trying to give me a small drink so I told her I ordered a large. She told me to keep the small drink and proceeded to give me a large. I specifically asked her to check the bag so that I wouldn't have to go thru the entire bag to make sure all items were there and hold up the drive-thru line. She said she packed the bag herself and that everything was there. When I got home, I discovered that the churros were NOT in the bag. And when I took a sip of my large drink, I discovered that it was DIET coke instead of the Dr. Pepper that I ordered! I called the store and a woman answered the phone. I asked to speak with the manager. She put me on hold, and when she came back on the phone she told me the manager was in a meeting for the next two hours! I asked her who else I could speak with, and she said I could speak with her because she was the "shift lead". I explained to her everything and she said that next time I come in that they will give me a free large drink and free churros. I stated that it doesn't help me right now, and she asked if I could come back to the store right now. I told her no that it was too hot and I didn't want to be inconvenienced with going there again. I then proceeded to ask her who I would need to speak with the next time I come in so that I may be sure to get the free large drink and churros, but I couldn't even get halfway through my sentence when she cut me off and stated, "Well that's all we can do for you" and then actually HUNG UP THE PHONE on me! I tried to call back right away to explain that I was trying to get a name for when I come back in the future, but of course nobody answered the phone this time, because she knew it was me calling right back. What poor customer service!! I was really offended! So now that the workers are getting paid $20 an hour I would expect excellent customer service and much excellent quality control!! I find that the only time everything goes smoothly and my order is perfect with excellent customer service is when Anthony is working and taking my order, as he ALWAYS makes sure that everything is in the bag.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Double Chicken Tostada Salad
Thomas Flinn
Shout out to Jackie for taking my order after I witnessed that El Pollo Jason has now installed the kiosk menu's. I, for one, will walk out if I have to use one. My belief is, why should I have to take and / or place my order when the drive thur get to have a live person take their order. Once this goes into a permanent status, my wife and i will no longer be doing business if any future visits!
Anthony and Brenda on day shift!! They make my day so much better. If I’m having a bad day, I know I can count on the El Pollo Loco team to put a smile back on my face. Food is always great. Give Antony a raise for all his hard work and efforts.
Atmosphere: 5
Food: 5
Service: 5
Meño g
Good food
Atmosphere: 5
Food: 5
Service: 5
Vyktor Cintron
Horrible crew working. Lacking supplies
Atmosphere: 1
Food: 3
Service: 1
David Martin
Super friendly staff! They often have my order ready before I'm done paying. Great food, and a healthy option for a low price.
Not a good costumer cervices I was standing for a good 8 minutes no one help have ask if the dining room was open and the lady said You need to be behind the register so I can help you whit a attetud
Horrible!!!! First they tried to give someone else's food. Then when I finally received my food it was so overcooked and burned the chicken was non existent and inedible. You guys got one job to do. How do you fup grilled chicken??? Don't know how to cook apprently.apparently. just horrible.
Food is delicious, service is terrible!! Nothing but high-school kids working at night and all they seemed to want to do is laugh amongst themselves and socialize. We were such an inconvenience to them and it showed.
Customer service could of been better, lady at the window wasn't friendly nor did I receive my receipt
Always a great fast food chicken spot in So Cal. We always get the tortillas soup. It’s fantastic.
Atmosphere: 4
Food: 5
Service: 5
To the lady wearing the mask that took our order. YOU should be the customer service standard, not only at El Pollo Loco but everywhere. For lack of better words, you kick butt!!! This woman not only took orders but walked around the dining room asking diners if they were good. She then went above and beyond by walking around and handing out coupons to diners, who does that? Corporate, if she's not already a manager, promote her, if she is, giver a raise! Make her the customer service standard for all your locations. You won't be disappointed. As for the food, it's hit and miss, but I'll come back just for her.
Atmosphere: 3
Food: 3
Service: 5
Manager Anthony has great customer service! Deserves a promotion!
Atmosphere: 5
Food: 5
Service: 5
Love it all the employees are so nice ?? berry clean front cashier always with a smile and respectful ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Double Chicken Tostada Salad
As much as I frequent this location, I really hate to write a bad review but I am so angry and disappointed right now. I went to the drive thru today (7/2/2024) at 320 pm according to my receipt. Restaurant number is 5790.
I ordered a stuffed quesadilla, mashed potatoes & gravy, extra gravy on the side, a LARGE Dr. Pepper (even states large on my receipt) an order of churros, and one large creamy cilantro dressing.
When I arrived at the window to pay, I presented a coupon (from the app) for a free order of churros, which the window attendant scanned. After I paid, she handed me my drink first and I immediately noticed that she was trying to give me a small drink so I told her I ordered a large. She told me to keep the small drink and proceeded to give me a large. I specifically asked her to check the bag so that I wouldn't have to go thru the entire bag to make sure all items were there and hold up the drive-thru line. She said she packed the bag herself and that everything was there. When I got home, I discovered that the churros were NOT in the bag. And when I took a sip of my large drink, I discovered that it was DIET coke instead of the Dr. Pepper that I ordered! I called the store and a woman answered the phone. I asked to speak with the manager. She put me on hold, and when she came back on the phone she told me the manager was in a meeting for the next two hours!
I asked her who else I could speak with, and she said I could speak with her because she was the "shift lead". I explained to her everything and she said that next time I come in that they will give me a free large drink and free churros. I stated that it doesn't help me right now, and she asked if I could come back to the store right now. I told her no that it was too hot and I didn't want to be inconvenienced with going there again. I then proceeded to ask her who I would need to speak with the next time I come in so that I may be sure to get the free large drink and churros, but I couldn't even get halfway through my sentence when she cut me off and stated, "Well that's all we can do for you" and then actually HUNG UP THE PHONE on me! I tried to call back right away to explain that I was trying to get a name for when I come back in the future, but of course nobody answered the phone this time, because she knew it was me calling right back.
What poor customer service!! I was really offended! So now that the workers are getting paid $20 an hour I would expect excellent customer service and much excellent quality control!!
I find that the only time everything goes smoothly and my order is perfect with excellent customer service is when Anthony is working and taking my order, as he ALWAYS makes sure that everything is in the bag.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Double Chicken Tostada Salad
Shout out to Jackie for taking my order after I witnessed that El Pollo Jason has now installed the kiosk menu's. I, for one, will walk out if I have to use one. My belief is, why should I have to take and / or place my order when the drive thur get to have a live person take their order. Once this goes into a permanent status, my wife and i will no longer be doing business if any future visits!
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
A pretty clean place
Atmosphere: 4
Food: 4
Service: 4
Anthony and Brenda on day shift!! They make my day so much better. If I’m having a bad day, I know I can count on the El Pollo Loco team to put a smile back on my face. Food is always great. Give Antony a raise for all his hard work and efforts.
Atmosphere: 5
Food: 5
Service: 5
Good food
Atmosphere: 5
Food: 5
Service: 5
Horrible crew working. Lacking supplies
Atmosphere: 1
Food: 3
Service: 1
Super friendly staff! They often have my order ready before I'm done paying. Great food, and a healthy option for a low price.
Atmosphere: 5
Food: 5
Service: 5
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