Their chicken burritos are soggy and unflavorful. This location never makes your food fresh.
Atmosphere: 1
Food: 1
Service: 1
Guadalupe Garcia
clean,fresh faster and good customer service!
Food: 5
Service: 5
Brenda Lamadrid
Food is good most of the time. Quick and easy drive thru. Always good coupons.
Atmosphere: 3
Food: 4
Service: 3
Sandra Gutierrez
Food is absolutely terrific every time. Atmosphere is very gloomy. You have to ask for everything, such as salt, pepper, sugar ,sweetener and even napkins.
Atmosphere: 1
Food: 5
Service: 3
Carrie Jackson
My puppy ninjas has hi to everybody and thank you for feeding my mommy
Atmosphere: 5
Food: 5
Service: 5
Kunal Thangaraj
The management the workers the Chicken everything here is good except for the beans they weren't cooked long enough last time. Deffenetly worth the prices.
Atmosphere: 5
Food: 5
Service: 5
Lyla R
I ordered here and they were out of almost everything I wanted but waited until I pulled forward and paid to tell me. I was shocked at how much better the food tastes when they have everything available- which I found out when eating at another location.
Food: 3
Service: 2
Juan Aguilar
Not a good costumer cervices I was standing for a good 8 minutes no one help have ask if the dining room was open and the lady said You need to be behind the register so I can help you whit a attetud
Princess LeeAnn Lee
Horrible!!!! First they tried to give someone else's food. Then when I finally received my food it was so overcooked and burned the chicken was non existent and inedible. You guys got one job to do. How do you fup grilled chicken??? Don't know how to cook apprently.apparently. just horrible.
Vanessa Fox
Food is delicious, service is terrible!! Nothing but high-school kids working at night and all they seemed to want to do is laugh amongst themselves and socialize. We were such an inconvenience to them and it showed.
Customer service could of been better, lady at the window wasn't friendly nor did I receive my receipt
Dean Hall
Always a great fast food chicken spot in So Cal. We always get the tortillas soup. It’s fantastic.
Atmosphere: 4
Food: 5
Service: 5
Danny
To the lady wearing the mask that took our order. YOU should be the customer service standard, not only at El Pollo Loco but everywhere. For lack of better words, you kick butt!!! This woman not only took orders but walked around the dining room asking diners if they were good. She then went above and beyond by walking around and handing out coupons to diners, who does that? Corporate, if she's not already a manager, promote her, if she is, giver a raise! Make her the customer service standard for all your locations. You won't be disappointed. As for the food, it's hit and miss, but I'll come back just for her.
Atmosphere: 3
Food: 3
Service: 5
Ravinda Rao
Manager Anthony has great customer service! Deserves a promotion!
Atmosphere: 5
Food: 5
Service: 5
Sandy Pacindo
Love it all the employees are so nice ?? berry clean front cashier always with a smile and respectful ☺️
Their chicken burritos are soggy and unflavorful. This location never makes your food fresh.
Atmosphere: 1
Food: 1
Service: 1
clean,fresh faster and good customer service!
Food: 5
Service: 5
Food is good most of the time. Quick and easy drive thru. Always good coupons.
Atmosphere: 3
Food: 4
Service: 3
Food is absolutely terrific every time. Atmosphere is very gloomy. You have to ask for everything, such as salt, pepper, sugar ,sweetener and even napkins.
Atmosphere: 1
Food: 5
Service: 3
My puppy ninjas has hi to everybody and thank you for feeding my mommy
Atmosphere: 5
Food: 5
Service: 5
The management the workers the Chicken everything here is good except for the beans they weren't cooked long enough last time. Deffenetly worth the prices.
Atmosphere: 5
Food: 5
Service: 5
I ordered here and they were out of almost everything I wanted but waited until I pulled forward and paid to tell me. I was shocked at how much better the food tastes when they have everything available- which I found out when eating at another location.
Food: 3
Service: 2
Not a good costumer cervices I was standing for a good 8 minutes no one help have ask if the dining room was open and the lady said You need to be behind the register so I can help you whit a attetud
Horrible!!!! First they tried to give someone else's food. Then when I finally received my food it was so overcooked and burned the chicken was non existent and inedible. You guys got one job to do. How do you fup grilled chicken??? Don't know how to cook apprently.apparently. just horrible.
Food is delicious, service is terrible!! Nothing but high-school kids working at night and all they seemed to want to do is laugh amongst themselves and socialize. We were such an inconvenience to them and it showed.
Restaurantji Recommends
Customer service could of been better, lady at the window wasn't friendly nor did I receive my receipt
Always a great fast food chicken spot in So Cal. We always get the tortillas soup. It’s fantastic.
Atmosphere: 4
Food: 5
Service: 5
To the lady wearing the mask that took our order. YOU should be the customer service standard, not only at El Pollo Loco but everywhere. For lack of better words, you kick butt!!! This woman not only took orders but walked around the dining room asking diners if they were good. She then went above and beyond by walking around and handing out coupons to diners, who does that? Corporate, if she's not already a manager, promote her, if she is, giver a raise! Make her the customer service standard for all your locations. You won't be disappointed. As for the food, it's hit and miss, but I'll come back just for her.
Atmosphere: 3
Food: 3
Service: 5
Manager Anthony has great customer service! Deserves a promotion!
Atmosphere: 5
Food: 5
Service: 5
Love it all the employees are so nice ?? berry clean front cashier always with a smile and respectful ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Double Chicken Tostada Salad
Loading...