This is our local KFC in Banning and ever since they took the buffet away after covid, it's gone down hill. I went through then drive-thru months ago, 15 minutes before closing and they were already closed! I've been there other times, trying to order extra crispy chicken, and they hardly ever seem to have it! So then we went here a few weeks ago when we had lost power and had to eat out, so I had coupons for KFC, and went here, but you now have to order from an interactive kiosk, instead of simply telling the employee what you want, paying and getting through the whole process way easier than how it is now. So after waiting 15 minutes for some French people in front of us to order, we get to the kiosk, and I'm putting order in, telling my son and girlfriend that we can just order regular sized drinks and get refills. The KFC employee heard this, the tells me that their lobby is closed..and this was at only 8 PM! The whole point of eating out was just because we had lost power. I was so pissed, that we walked out and ended up going to DQ in Redlands instead. There haven't been many good restaurant experiences for us in Banning though, just a couple of places.
Atmosphere: 3
Food: 3
Service: 2
Mikayla Louise
Food tasted old and there was a piece of plastic in my kfc bowl. As a pregnant women craving this … this blows.
jundong cheng
It seems that customers are not welcome to dine in. Sauna is included with the meal。
Atmosphere: 1
Food: 3
Service: 1
David Barger
Need to sweep the floor..
Atmosphere: 2
Food: 4
Service: 3
Ashley Dinkel
Food was good but staff was rushing me because they seemed to be in a hurry to get back to the drive thru guests. The high chair for kids was DISGUSTINGLY dirty. I tried to use as many baby wipes as I could to clean it and gross stuff was still coming off. I went when they opened and it was clear the floors had not been mopped either the night before for closing procedures or in the morning for opening procedures. I won’t be coming back to this location because of how unclean it was.
Atmosphere: 1
Food: 4
Service: 2
Mike Ragone
This good old-fashioned KFC!
Food: 4
Recommended dishes: Kentucky Fried
Thomas Cherian
Place was a mess. Spend close to $100. Don't even have plates to eat our chicken. Shady characters lurking in the corner. Very few staff. Not keeping the place clean. Definitely not family friendly. Food was very expensive. Never going back there.
Atmosphere: 1
Food: 2
Service: 2
A. Hardesty
James, at the drive-thru window, is outstanding !!!!
Atmosphere: 5
Food: 5
Service: 5
Robert McLaughlin
These guys get the orders so wrong and so often that today we opted to place individual orders. They still screwed it up. We ordered a spicy classic and a coleslaw, and a regular classic and french fries. We got two regular classics with french fries. So half of the problem was with the order taker and the other half was with the person putting the stuff in the bag.I don’t know how we can make this any simpler.
Chicken was dry
Atmosphere: 3
Food: 1
Service: 4
This is our local KFC in Banning and ever since they took the buffet away after covid, it's gone down hill. I went through then drive-thru months ago, 15 minutes before closing and they were already closed! I've been there other times, trying to order extra crispy chicken, and they hardly ever seem to have it! So then we went here a few weeks ago when we had lost power and had to eat out, so I had coupons for KFC, and went here, but you now have to order from an interactive kiosk, instead of simply telling the employee what you want, paying and getting through the whole process way easier than how it is now. So after waiting 15 minutes for some French people in front of us to order, we get to the kiosk, and I'm putting order in, telling my son and girlfriend that we can just order regular sized drinks and get refills. The KFC employee heard this, the tells me that their lobby is closed..and this was at only 8 PM! The whole point of eating out was just because we had lost power. I was so pissed, that we walked out and ended up going to DQ in Redlands instead. There haven't been many good restaurant experiences for us in Banning though, just a couple of places.
Atmosphere: 3
Food: 3
Service: 2
Food tasted old and there was a piece of plastic in my kfc bowl. As a pregnant women craving this … this blows.
It seems that customers are not welcome to dine in. Sauna is included with the meal。
Atmosphere: 1
Food: 3
Service: 1
Need to sweep the floor..
Atmosphere: 2
Food: 4
Service: 3
Food was good but staff was rushing me because they seemed to be in a hurry to get back to the drive thru guests. The high chair for kids was DISGUSTINGLY dirty. I tried to use as many baby wipes as I could to clean it and gross stuff was still coming off. I went when they opened and it was clear the floors had not been mopped either the night before for closing procedures or in the morning for opening procedures. I won’t be coming back to this location because of how unclean it was.
Atmosphere: 1
Food: 4
Service: 2
This good old-fashioned KFC!
Food: 4
Recommended dishes: Kentucky Fried
Place was a mess. Spend close to $100. Don't even have plates to eat our chicken. Shady characters lurking in the corner. Very few staff. Not keeping the place clean. Definitely not family friendly. Food was very expensive. Never going back there.
Atmosphere: 1
Food: 2
Service: 2
James, at the drive-thru window, is outstanding !!!!
Atmosphere: 5
Food: 5
Service: 5
These guys get the orders so wrong and so often that today we opted to place individual orders. They still screwed it up. We ordered a spicy classic and a coleslaw, and a regular classic and french fries. We got two regular classics with french fries. So half of the problem was with the order taker and the other half was with the person putting the stuff in the bag.I don’t know how we can make this any simpler.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Classic Chicken Sandwich Spicy Chicken Sandwich
Restaurantji Recommends
🍗 My Mom was a manager here and in Cathedral City in the early 80s. Lots of memories here. Went recently. Very Nice
Atmosphere: 4
Food: 4
Service: 4
MSG even in the green beans in 2024? Get with the times already.
Atmosphere: 1
Food: 1
Service: 3
Every time I have been there recently, my chicken had an over fried oil taste & the biscuits were still raw in the center.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: 10 Piece Meal, Fried Chicken and Biscuit, Cole Slaw, Mac & Cheese
DELICIOUS FOOD
EXCEPTIONAL DRIVE-THRU SERVICE !!!!
Atmosphere: 5
Food: 5
Service: 5
Always good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kentucky Fried
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