Was my first time and they never bring me my food bad service
Atmosphere: 1
Food: 5
Service: 1
Karalynn Schneck
DISORGANIZED TO THE MAX. Details outlined below. My advice to management after a terrible experience: 1) Keep track of when orders are placed. 2) Prioritize getting entire orders complete. 3) Prioritize in person orders before taking a phone order. 4) DON'T FORGET THE PEOPLE YOU ASKED TO SIT OUTSIDE!!!! We arrived and there wasn't quite enough seating for our 3 families totaling 13 people. We asked if it was ok for us to eat inside and they said that since we were a big group they would automatically charge us 18% tip, but we were just randomly coming together and paying separately after a movie. We were fine at separate tables and really just asking as a formality. They said we should eat outside since there was more seating. So we ordered at the counter at 5:20pm. We paid a tip right there at the counter even though ultimately it was undeserved. Our friends ordered right after us but the servers picked up the phone to take other orders while our friends were there waiting. We got 2 of our family's 8 items ordered and some waters within 10 minutes. The other families didn't get anything. The rest of our order still had not come out by 6pm (40 minutes after ordering)! Multiple phone takeout orders came and went. Multiple other groups came in and sat inside and received their orders in a timely fashion. So I went and waited to get a hold of the servers to get our food. Keep in mind, it was cold outside and we weren't expecting such a long wait. They said they were slammed and the kitchen was a mess, it wasn't their fault (I understand, but they took and completed a handful of other orders after ours). Finally they brought us our order around 6:15 but forgot the Pho toppings and cutlery packs so we had to go back in. Meanwhile one other friend's family got half their order around the same time as us, and then a wait, and the other half of their order, all of this only after they complained. Our last friends finally got their order at 7:20!!!!!!! 2 HOURS LATER! She and her daughter's order had been COMPLETELY FORGOTTEN and she was too shy to speak up, hoping they would remember. I get that the food is good and the place is crowded, but MAYBE: 1) Keep track of when orders are placed. 2) Prioritize getting entire orders complete. 3) Prioritize in person orders before taking a phone order. 4) DON'T FORGET THE PEOPLE YOU ASKED TO SIT OUTSIDE!!!!
Atmosphere: 1
Food: 4
Service: 1
Kevin Tyrrell
They get one star due to multiple reasons. First off, they are in need of staffing. The restroom was the main issue. It was absolutely disgusting. It looked as if it hadn't been cleaned in a while. I won't be coming back.
Atmosphere: 3
Food: 3
Service: 3
Daniel Dodson
I walked in waiting to get seated but was walked past 3 times without even so much as a hello. The server then went to take 2 tables orders, still no hello. The server then proceeded to take a to go order. They don’t have any signage detailing their grade level of the food inspection. The entire place was a mess and smells like mold.
mia carranza
I came in today with my mom and my 8month old baby. We were waiting for our pho and when it was coming it was spilled all over my baby and my mom. As this happened my baby immediately started screaming crying in pain and we rushed her to the urgent care to be treated as she comes back with 1st degree burns on her legs, belly, neck and head. I have been trying to speak to the owner who apparently is Daisy at Redlands in Mountain grove and she as extremely rude like dropping a bowl of hot soup on a baby is not a big deal or that my baby is burned. I went in to speak to Daisy and the owner and the owner would not even come out knowing the circumstances and Daisy was still incredibly rude as if she did not believe me at all. Daisys main concern was that we walked out without paying our meal as we did not even get a sip or taste of as we are carrying out my crying 8 month old baby. thank god my mom was with me because I was so frazzled and panicked that my baby was burnt screaming crying in pain that I could not even drive. I am trying to speak to the owner of ocean pho Thomas and nothing. I even left my number for Daisy or Thomas to contact me and have not. I am giving them another chance to contact me in the correct manner or I will be going to an attorney.
Atmosphere: 1
Food: 1
Service: 1
Lizeth Hernandez
The manager of the restaurant is rude and always screaming at costumer and workers bad experience
Atmosphere: 1
Food: 3
Service: 1
Live Life
The food was okay, nothing to brag about good customer service
Atmosphere: 5
Food: 3
Service: 5
Marienela Langit
They have good food. Vegan options available as well, just ask them. Staff are friendly and the ambiance is pretty laid back. Good for small or big groups. Plenty of parking. Our food comes out good everytime.
Vegetarian options: They can just about cook how you want it
Dietary restrictions: Both veggies and vegan options available
Went to eat at this restaurant tonight ordered the combination pho it was Okay. The egg rolls were delicious but the customer service was absolutely the worst service I've ever received. The two girls running the front in were teens and were to busy giggling and talking to attend customers walking in and asking for help. The girl with the longer hair was definitely so rude she actually yelled at a customer telling her to sit down. Never again will I come to this restaurant.
I had the Kung Pao chicken, and the sauce was so great. The vegetables were perfect, not overcooked. The Pho looked great. My husband enjoyed the shredded chicken Pho. I would go back again.
Atmosphere: 4
Food: 4
Service: 5
Dennis Phan
Maybe! It was my fault for getting a bún (vermicelli) dish at a place that calls themselves Ocean PHO, but the bún bò huế here was just not it. They’re probably hoping that non Vietnamese people will not know any better and come in here to eat and serve them the wrong (thin) type of noodle instead of what’s supposed to be used. The broth was okay but could be spicier and nowadays no one serves it with the blood cubes! A shame. The staff were nice though
Atmosphere: 4
Food: 3
Service: 4
Celiboy Vega
I love chicken vermicelli which is what I ordered. I also added chicken spring rolls which aren’t on the menu but they are able to substitute. Feeling full, happy and content! Thanks again and see you next time!
Atmosphere: 5
Food: 5
Service: 5
Juan K
The food has a terrible taste overall! The soup was cold. We would never return here again. We would not recommend anyone to come here either.
Atmosphere: 1
Food: 1
Service: 1
Patricia L
I have to go order couple weeks ago only for one pho bowl.Used my credit card and find out today the employee who tell me to sign my cc, he adds his tips on his own on my cc bills. 1 bowl of pho for $19. Really?Some people never check on their cc bill, and will never find out. Luckily i check my bill.Just becareful guys
Was my first time and they never bring me my food bad service
Atmosphere: 1
Food: 5
Service: 1
DISORGANIZED TO THE MAX. Details outlined below. My advice to management after a terrible experience:
1) Keep track of when orders are placed.
2) Prioritize getting entire orders complete.
3) Prioritize in person orders before taking a phone order.
4) DON'T FORGET THE PEOPLE YOU ASKED TO SIT OUTSIDE!!!!
We arrived and there wasn't quite enough seating for our 3 families totaling 13 people. We asked if it was ok for us to eat inside and they said that since we were a big group they would automatically charge us 18% tip, but we were just randomly coming together and paying separately after a movie. We were fine at separate tables and really just asking as a formality. They said we should eat outside since there was more seating. So we ordered at the counter at 5:20pm. We paid a tip right there at the counter even though ultimately it was undeserved. Our friends ordered right after us but the servers picked up the phone to take other orders while our friends were there waiting. We got 2 of our family's 8 items ordered and some waters within 10 minutes. The other families didn't get anything. The rest of our order still had not come out by 6pm (40 minutes after ordering)! Multiple phone takeout orders came and went. Multiple other groups came in and sat inside and received their orders in a timely fashion. So I went and waited to get a hold of the servers to get our food. Keep in mind, it was cold outside and we weren't expecting such a long wait. They said they were slammed and the kitchen was a mess, it wasn't their fault (I understand, but they took and completed a handful of other orders after ours). Finally they brought us our order around 6:15 but forgot the Pho toppings and cutlery packs so we had to go back in. Meanwhile one other friend's family got half their order around the same time as us, and then a wait, and the other half of their order, all of this only after they complained. Our last friends finally got their order at 7:20!!!!!!! 2 HOURS LATER! She and her daughter's order had been COMPLETELY FORGOTTEN and she was too shy to speak up, hoping they would remember. I get that the food is good and the place is crowded, but MAYBE:
1) Keep track of when orders are placed.
2) Prioritize getting entire orders complete.
3) Prioritize in person orders before taking a phone order.
4) DON'T FORGET THE PEOPLE YOU ASKED TO SIT OUTSIDE!!!!
Atmosphere: 1
Food: 4
Service: 1
They get one star due to multiple reasons. First off, they are in need of staffing. The restroom was the main issue. It was absolutely disgusting. It looked as if it hadn't been cleaned in a while. I won't be coming back.
Atmosphere: 3
Food: 3
Service: 3
I walked in waiting to get seated but was walked past 3 times without even so much as a hello. The server then went to take 2 tables orders, still no hello. The server then proceeded to take a to go order. They don’t have any signage detailing their grade level of the food inspection. The entire place was a mess and smells like mold.
I came in today with my mom and my 8month old baby. We were waiting for our pho and when it was coming it was spilled all over my baby and my mom. As this happened my baby immediately started screaming crying in pain and we rushed her to the urgent care to be treated as she comes back with 1st degree burns on her legs, belly, neck and head. I have been trying to speak to the owner who apparently is Daisy at Redlands in Mountain grove and she as extremely rude like dropping a bowl of hot soup on a baby is not a big deal or that my baby is burned. I went in to speak to Daisy and the owner and the owner would not even come out knowing the circumstances and Daisy was still incredibly rude as if she did not believe me at all. Daisys main concern was that we walked out without paying our meal as we did not even get a sip or taste of as we are carrying out my crying 8 month old baby. thank god my mom was with me because I was so frazzled and panicked that my baby was burnt screaming crying in pain that I could not even drive. I am trying to speak to the owner of ocean pho Thomas and nothing. I even left my number for Daisy or Thomas to contact me and have not. I am giving them another chance to contact me in the correct manner or I will be going to an attorney.
Atmosphere: 1
Food: 1
Service: 1
The manager of the restaurant is rude and always screaming at costumer and workers bad experience
Atmosphere: 1
Food: 3
Service: 1
The food was okay, nothing to brag about good customer service
Atmosphere: 5
Food: 3
Service: 5
They have good food. Vegan options available as well, just ask them. Staff are friendly and the ambiance is pretty laid back. Good for small or big groups. Plenty of parking. Our food comes out good everytime.
Vegetarian options: They can just about cook how you want it
Dietary restrictions: Both veggies and vegan options available
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Beef Meatballs Pho, Vegetarian Egg Rolls
Went to eat at this restaurant tonight ordered the combination pho it was Okay. The egg rolls were delicious but the customer service was absolutely the worst service I've ever received. The two girls running the front in were teens and were to busy giggling and talking to attend customers walking in and asking for help. The girl with the longer hair was definitely so rude she actually yelled at a customer telling her to sit down. Never again will I come to this restaurant.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Beef Meatballs Pho, Vegetarian Egg Rolls
Great pho!! Love the briskete here and would recommend it to everyone!
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
I had the Kung Pao chicken, and the sauce was so great. The vegetables were perfect, not overcooked. The Pho looked great. My husband enjoyed the shredded chicken Pho. I would go back again.
Atmosphere: 4
Food: 4
Service: 5
Maybe! It was my fault for getting a bún (vermicelli) dish at a place that calls themselves Ocean PHO, but the bún bò huế here was just not it. They’re probably hoping that non Vietnamese people will not know any better and come in here to eat and serve them the wrong (thin) type of noodle instead of what’s supposed to be used. The broth was okay but could be spicier and nowadays no one serves it with the blood cubes! A shame. The staff were nice though
Atmosphere: 4
Food: 3
Service: 4
I love chicken vermicelli which is what I ordered. I also added chicken spring rolls which aren’t on the menu but they are able to substitute. Feeling full, happy and content!
Thanks again and see you next time!
Atmosphere: 5
Food: 5
Service: 5
The food has a terrible taste overall! The soup was cold. We would never return here again. We would not recommend anyone to come here either.
Atmosphere: 1
Food: 1
Service: 1
I have to go order couple weeks ago only for one pho bowl.Used my credit card and find out today the employee who tell me to sign my cc, he adds his tips on his own on my cc bills. 1 bowl of pho for $19. Really?Some people never check on their cc bill, and will never find out. Luckily i check my bill.Just becareful guys
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