Rui's Shanghai Bistro
405 W Stuart Ave, Redlands
(909) 335-6770
Recent Reviews
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Excellent food, bursting with flavor…great service with kindness and efficiency. I will return. Try it today! 😋
Atmosphere: 5
Food: 5
Service: 5
Yummy!!!! I love that they have a big selection, great Chinese selections, dim sum, and Japanese sushi. I had the coconut shrimp which was Devine! At the same time, their food has a unique flavor while maintaining an authentic taste. I look forward to coming back!
Atmosphere: 5
Food: 5
Service: 5
Great selection at amazing prices. To top it off, the food arrived in less than 10 minutes.
Atmosphere: 5
Food: 5
Service: 5
My family and I love this place the service is always wonderful the food is fabulous. My daughter is a vegetarian and there are lots of vegetarian options I recommend this place highly!
Atmosphere: 5
Food: 5
Service: 5
I will definitely go back. The food was amazing.
Atmosphere: 4
Food: 5
Service: 5
Food was excellent. First time that I had ordered from this restaurant. Extremely impressed. Orange Chicken was fresh. Chow mein was delicious. Will be back.
Atmosphere: 4
Food: 5
Service: 5
Very clean friendly staff and very attentive waiter was very helpful at suggesting food since it was the first time being there.
Food was really good highly recommend it
Atmosphere: 5
Food: 5
Service: 5
Their Orange chicken is the best!
Atmosphere: 5
Food: 5
Service: 5
This review is for Raunpeng aka Russel. He is a great server.
Atmosphere: 3
Food: 4
Service: 5
This was our 3rd time dining here, and while we’ve had good experiences in the past, today’s visit was disappointing enough that we won’t be returning — all due to ONE server’s attitude.
We ordered Mapo Tofu (with a clear request for no peppercorn), Kung Pao Chicken, Scallion Noodles, Coke, and a Beef Scallion Wrap. I made the request directly to our server — a mid-age woman with her hair tied back. The kitchen had followed the same request without issue during our previous visits.
When the food arrived (brought out by someone else), my partner and I quickly noticed that the Mapo Tofu still had the typical amount of peppercorn. Both of us experienced that distinct numbing sensation. When we brought it up to the server, she defensively denied it and said there was no peppercorn and it’s just because it’s spicy. I calmly explained that I eat very spicy food regularly and could clearly tell the difference between heat and numbness. Instead of acknowledging the concern, she gave me a look and repeatedly insisted it was just spicy.
Eventually, she offered to remake the dish but said it would take a while. Since we were already eating, I asked to have it packed to-go.
When the check arrived, I noticed we were charged for a Coke we never received, and we also hadn’t gotten any lemon or utensils that we had asked for. As soon as I said, “The Coke—”, she cut me off mid-sentence and made a dismissive hand gesture, like waving off a fly. She came back a moment later, said “There, no Coke,” and left — without an apology or any courtesy.
By then, I felt too uncomfortable to even check the remade Mapo Tofu until I got home, where I found PLAIN tofu with ZERO seasoning and a soy sauce packet tossed into the bag.
To be clear: the host and other servers here have always been great — this review is strictly about one server’s unprofessional and dismissive behavior. Unfortunately, it was enough to make us decide not to return.
Service: 1
Restaurantji Recommends
Great experience dine in here.
Atmosphere: 5
Food: 5
Service: 4
The establishment boasts an enticing array of delectable dishes, expertly crafted to tantalize the taste buds. From the moment you step inside, you are enveloped in a warm and inviting ambiance, complete with cozy seating and soft lighting, making it a perfect retreat for guests seeking both comfort and culinary delight.
Atmosphere: 5
Food: 5
Service: 5
I recently had a small wedding reception here where we utilized the two private rooms in the back and it was such an AMAZING experience that I would recommend it to anyone looking to have a party for any occasion!! The owner was SO helpful with what menu items we should choose/what quantity and he really went out of his way to make sure all of our questions were answered ahead of time. We ended up ordering party trays so we can have the food buffet style and everyone LOVED it! Our server Jesse was the sweetest and super attentive, I had multiple family members comment on how awesome she was. We've eaten here many times before so we knew it was going to be a great experience but this went above and beyond what we expected. Huge thank you to the owner and the staff for making our special day a hit, can't recommend this place enough!!
Atmosphere: 5
Food: 5
Service: 5
I’m not sure if we came on an off-day or they were understaffed as there was a wedding going on, and the last time our experience was a little better. Last night, our experience here was awful. We ordered a drink and water, and some appetizers. The appetizers came first, then our food (40 mins after) still no drinks. Our server had forgotten our drinks and water. The plates we ordered were inedible due to how sweet they were, the appetizers tasted like what you buy in the frozen food section and tasteless. My son had ordered sushi, after waiting another 30 minutes after our dinner came. It appears that the server again had forgotten the sushi. By the time my son got it the fish was room temperature. I noticed the server standing around the majority of the time and kept touching his longer hair to make sure it all looked good and then touching people’s food. Gross. My son spent the time he should be sleeping with violent food poisoning due to eating a piece of the sushi. On our first visit, we were impressed with the food and ambiance. This time was one of the worst dining experiences of my life no exaggeration. I can see why they weren’t busy. Panda Express has better tasting food than what we had last night. That says a lot since I eat at panda about once every 5 years. Stick to Thai House. Better service, food, and drinks.
Atmosphere: 5
Food: 2
Service: 1
My daughter and I went for a late lunch yesterday. We had the best experience with Minu. He was patient and attentive. We will definitely be returning. Thank you Minu for making our first experience enjoyable. By the way the food is delicious!
Atmosphere: 5
Food: 5
Service: 5
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