Worst customer service experience today! The Shift Mgr Nnanda Yustain got my order incorrect and charged me for two extra sandwiches. He told me that the order was what I ordered and that next time he would repeat my order 3 times so I could confirm!! WTH!! Never took responsibility for error and then was rude. Not going back!!! Called Arby's guest service and they were not helpful.
Atmosphere: 1
Food: 1
Service: 1
Derrick Hopkins
Great Arbys food!!! but very slow, and Very expensive. They have No-Specials.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Roast Beef, French Dip
brendasX2589KN
I had a horrible experience tonight with a UberEats order. Ordered 4 beef sliders, No cheese. Got cheese & no sauce whatsoever. Also ordered a burger that was so black and dry and it was the ugliest burger I have seen in my lifetime. Was truly overcooked & cold and the bun was too wet to eat. And the wrapping had been torn. Looked like someone stuck their fingers in it.
Amanda C.
Was the only one in the dining area. Hadn't been to Arby's in years. Back then all they had was sliced beef sandwiches. Got the fish fillet sandwich, medium fry and sides of mayonnaise. It was a lot of fries for a medium. When I open the fish sandwich I was shocked what this supposed to be a cheese slice or a sauce because it was runny all over the place and it looked like instead of being made out of milk mixture, it was water. Didn't look inviting at all but since I paid for it I ate it. Wished I went to one of the Mexican stands.
Ijascode Hands Off Marketing
The food is always great and the manager is very nice and personable
L Ang
I have never tried this location,, I was near this location so I came here for dinner.
The entrance to their parking lot was kinda roundabout but not too bad, the building is newly renovated. The dining area is kept clean and presentable. Everything about this place seemed new except for the menu signs, odd contrast.
The service was friendly and professional,
The food was the same as usual yummy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Roast Beef
Chen Xu (许辰)
I had a great experience at this Arby’s location. Their classic Beef ‘n Cheddar is always solid—great quality and taste. But what really stood out was the exceptional service from the staff.
When I arrived for my online order pickup, I simply mentioned it and took a seat. Instead of calling my name, the staff went the extra mile and brought my food directly to the table—a small but thoughtful gesture that made my visit feel more personal.
I also noticed their kindness toward kids. A child asked for a water cup, and instead of just handing it over, the staff walked with the kid to the drink station, helped fill the cup, and even asked if they needed a lid and a straw. It’s rare to see that level of attentiveness in fast food, and it speaks volumes about their dedication to great service.
On top of that, the restaurant was clean, with well-maintained tables and an overall inviting environment. I could really feel the pride and passion of the franchise owner in how this location is run.
If you’re looking for great food and even better service, this Arby’s is definitely worth a visit!
Mark Williams
I love Arby's roast beef sandwiches. Service at this location is always friendly and professional.
DIAMOND LEE
Rosa was soo helpful and very patient. Great attitude and made u have a good laugh! Such a character! The food was super fresh. Great portion for their prices. Finally curly fries freshly made! The manager had such a great attitude as well. They work good together. Thank you kindly guys for the best experience at ARBY’S!
Nayda Fugee
They have POTATO CAKES! I literally have been checking for every single Arby's for potato cakes. The Palmdale Arby's brought it back for a moment, but we checked recently, and they didn't have it. So we were so thrilled to be able to find them there today. I had just had surgery, and this is exactly what I wanted. We don't eat fast food very often but Arby's is a dining experience. The service was great and fast. This Arby's has been here for over 30 years at least, and currently under new ownership. Thank goodness he brought in the potato cakes.
The Asian drive thru guy is awesome! He is personable. Sorry I do not know his name. Gets the order right and does not miss a beat! Will go there more if he is there!
marcwI8884XZ
If you want lousy service and a cold sandwich this is the place for you. I ordered two 1/2 pound sandwiches with lettuce and tomato which I paid extra for and red ranch dressing which had no charge. When I picked up the sandwiches I asked for a bit more red ranch dressing and was told I had to pay 55 cents if I wanted more. I declined and told the gentleman I would never return there. The money certainly wasn't the issue, but the principal was. The sandwiches were also cold at the time they were supposed to be ready. There are other Arbys close by that have much better service and food. Skip this one.
Najwa Hosn
The food was okay, average. I order large curly fries but they came in such a tiny box I thought to myself they must have my order wrong. But no they don’t really give large fries a meaning it is not filling or enough for 1 person. I always order large fries and usually share since they are large. Besides the food, the bathroom is not functional so you gotta pee the staff recommended we go to Starbucks. They also have zero people dining in when we went and you could tell the chairs and tables were not that clean and they had stuff stacked on the tables. The ketchup area had so many kept ketchup cups that should be thrown away. Won’t visit again.
A
Excellent food, the people are super friendly and they speak Spanish and English, much better than one expects, highly recommended
Worst customer service experience today! The Shift Mgr Nnanda Yustain got my order incorrect and charged me for two extra sandwiches. He told me that the order was what I ordered and that next time he would repeat my order 3 times so I could confirm!! WTH!! Never took responsibility for error and then was rude. Not going back!!! Called Arby's guest service and they were not helpful.
Atmosphere: 1
Food: 1
Service: 1
Great Arbys food!!!
but very slow, and Very expensive. They have
No-Specials.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Roast Beef, French Dip
I had a horrible experience tonight with a UberEats order. Ordered 4 beef sliders, No cheese. Got cheese & no sauce whatsoever. Also ordered a burger that was so black and dry and it was the ugliest burger I have seen in my lifetime. Was truly overcooked & cold and the bun was too wet to eat. And the wrapping had been torn. Looked like someone stuck their fingers in it.
Was the only one in the dining area. Hadn't been to Arby's in years. Back then all they had was sliced beef sandwiches. Got the fish fillet sandwich, medium fry and sides of mayonnaise. It was a lot of fries for a medium. When I open the fish sandwich I was shocked what this supposed to be a cheese slice or a sauce because it was runny all over the place and it looked like instead of being made out of milk mixture, it was water. Didn't look inviting at all but since I paid for it I ate it. Wished I went to one of the Mexican stands.
The food is always great and the manager is very nice and personable
I have never tried this location,, I was near this location so I came here for dinner.
The entrance to their parking lot was kinda roundabout but not too bad, the building is newly renovated. The dining area is kept clean and presentable. Everything about this place seemed new except for the menu signs, odd contrast.
The service was friendly and professional,
The food was the same as usual yummy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Roast Beef
I had a great experience at this Arby’s location. Their classic Beef ‘n Cheddar is always solid—great quality and taste. But what really stood out was the exceptional service from the staff.
When I arrived for my online order pickup, I simply mentioned it and took a seat. Instead of calling my name, the staff went the extra mile and brought my food directly to the table—a small but thoughtful gesture that made my visit feel more personal.
I also noticed their kindness toward kids. A child asked for a water cup, and instead of just handing it over, the staff walked with the kid to the drink station, helped fill the cup, and even asked if they needed a lid and a straw. It’s rare to see that level of attentiveness in fast food, and it speaks volumes about their dedication to great service.
On top of that, the restaurant was clean, with well-maintained tables and an overall inviting environment. I could really feel the pride and passion of the franchise owner in how this location is run.
If you’re looking for great food and even better service, this Arby’s is definitely worth a visit!
I love Arby's roast beef sandwiches. Service at this location is always friendly and professional.
Rosa was soo helpful and very patient. Great attitude and made u have a good laugh! Such a character! The food was super fresh. Great portion for their prices.
Finally curly fries freshly made! The manager had such a great attitude as well. They work good together. Thank you kindly guys for the best experience at ARBY’S!
They have POTATO CAKES!
I literally have been checking for every single Arby's for potato cakes.
The Palmdale Arby's brought it back for a moment, but we checked recently, and they didn't have it. So we were so thrilled to be able to find them there today.
I had just had surgery, and this is exactly what I wanted.
We don't eat fast food very often but Arby's is a dining experience. The service was great and fast.
This Arby's has been here for over 30 years at least, and currently under new ownership. Thank goodness he brought in the potato cakes.
Restaurantji Recommends
The Asian drive thru guy is awesome! He is personable. Sorry I do not know his name. Gets the order right and does not miss a beat! Will go there more if he is there!
If you want lousy service and a cold sandwich this is the place for you. I ordered two 1/2 pound sandwiches with lettuce and tomato which I paid extra for and red ranch dressing which had no charge. When I picked up the sandwiches I asked for a bit more red ranch dressing and was told I had to pay 55 cents if I wanted more. I declined and told the gentleman I would never return there. The money certainly wasn't the issue, but the principal was. The sandwiches were also cold at the time they were supposed to be ready. There are other Arbys close by that have much better service and food. Skip this one.
The food was okay, average. I order large curly fries but they came in such a tiny box I thought to myself they must have my order wrong. But no they don’t really give large fries a meaning it is not filling or enough for 1 person. I always order large fries and usually share since they are large. Besides the food, the bathroom is not functional so you gotta pee the staff recommended we go to Starbucks. They also have zero people dining in when we went and you could tell the chairs and tables were not that clean and they had stuff stacked on the tables. The ketchup area had so many kept ketchup cups that should be thrown away. Won’t visit again.
Excellent food, the people are super friendly and they speak Spanish and English, much better than one expects, highly recommended
Atmosphere: 5
Food: 5
Service: 5
Can go wrong with the RUBEN!!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Reuben
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