Jersey Mike's Subs

The best Sub I ever had; In my opinion, the food tasted way better quality then at subway. T

Atmosphere: 5

Food: 5

Service: 5

I did an online order
Teach your employees how to put more pickles and jalapeno in a sandwich $20 large sandwich got to do better stop cheating the customer out of toppings

Atmosphere: 4

Food: 3

Service: 4

I have to give a shout out to Zoe! My boss had called in a catering order the night before for an important meeting and when I went to go pick it up in the morning, no one had any knowledge of any order that was made and there was no notes anywhere. As unprofessional and annoying as that is, Zoe killed it. She took control and ownership even though it wasn't her fault and took the order and had it done quickly. She was quick to accommodate, she kept her cool, having been thrown a huge order without any prior warning, and had a smile on her face the whole time. She handled helping customers in between helping me, like a boss. Even offering to help me carry it to my car even though it was busy. She knows how to treat customers and keep her cool under stressful situations. That's manager material.

Current Management needs to do a better job of communicating orders that are made. Shame on you! This was a very important order for a very important meeting and they dropped the ball. Zoe saved you guys. U better give her a raise. My job probably would never order from u guys again if it wasnt for her saving it.

Atmosphere: 5

Food: 5

Service: 5

Placed a order for a sandwich, via the app and was given a time when the order would be completed. Went to pick up my order and it was not available. Waited for a an hour and still my order was not ready. I asked the manager about my order, and I was told that my order was never made. She (the manager) had decided to full fill catering orders instead. I never received my sandwich and didn't receive a refund. Jersey Mikes is not a caterer. They do not have the staffing, nor is the facility large enough. If they continue trying to complete as a caterer, people who have small orders, will take their money elsewhere. Good luck trying to be a caterer, more so in the winter time.

Atmosphere: 1

Food: 1

Service: 1

Overall, everything was on point. Happy to have a Jersey Mike's in town and I appreciate the overstaffing with trainers during the opening. Super smart move there. Haven't tried a cheese steak yet, but I'm a little particular since I used to work at a Jersey Mike's and prefer my own. The #7, 9, and 13 were great though. Everything is fresh and what you would expect.
A few nitpicks though are the bread getting pressed down during wrapping and the amount of toppings being wasted while cleaning the workstation. These things just take time to get better at, so not judging too hard. And a clean workstation is great and I'm not suggesting reusing the toppings or anything like that, but they'll get better at keeping the toppings on the sandwich especially when it slows down to a normal pace.

Update 7/30
Online ordering was a bit disappointing. Crusty bread, basically no juice, banana peppers and pickles forgotten. Now that the training wheels are off and less of the corporate safety net, the standards are starting to slip.

Atmosphere: 4

Food: 2

Service: 3

Recommended dishes: Submarine Sandwich

Just tried to get their app on my phone. Impossible, one hurdle after another and wanted to change my secure phone settings to use it.! Hopeless app, don’t bother with it unless ya wanna open your phone to hackers!

Atmosphere: 4

Food: 4

Service: 4

Female employee not courtesy at all, asked I ordered online and walked away. Second time approaching skipped me to ask someone if they ordered online and ignored me, I suggest going to habit or subway no need for that.

Atmosphere: 1

Food: 1

Service: 1

Everyone there knows what they're doing when it comes to subs. Delicious!

Atmosphere: 5

Food: 5

Service: 5

Don't order a hot sub, I guess you don't get the option to put any sauce or toppings on your sandwhich that way? Dry ass Philly cheese for lunch. I guess 😂 cold sandwiches are amazing, though...

Atmosphere: 4

Food: 2

Service: 4

Best sub and service I’ve had in a couple of years! The staff was friendly. The restaurant was packed of course because of recently opening, but service was fast and food was fresh. Definitely recommend.

Atmosphere: 5

Food: 5

Service: 5

Staff are amazing and the food is fantastic! Will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Excellent place with excellent food and excellent service I highly recommend it

Atmosphere: 5

Food: 5

Service: 5

I had zero wait for my online order during their grand opening. I even had a special request and they did it. I love having a sub shop that is so similar to Jersey Giant subs I grew up eating in the greater Lansing, MI area.

Atmosphere: 5

Food: 5

Service: 5

Paid for BLT online, arrived at pickup time, waited 30 minutes, then told another 5 minutes for bacon to be ready, waited 10 minutes, told 30 more minutes for bacon, requested to cancel order, staff said “ok… we can do that”, asked if it was cancelled, staff said “hold on”, waited a couple minutes, left after 45 minutes of waiting for a sandwhich, 👎

They have all hands on deck and are moving through this massive grand opening line. The sandwich was really good and met my expectations.

Atmosphere: 4

Food: 5

Service: 5