I ordered a cake for my daughters birthday and set the pick up time for 11:30 on the day of her birthday. The order process went OK the young girl seemed like she wasn't too interested in helping us. That should have been my sign to go somewhere else...The day comes to pick up the cake I walk in, I'm helped by another young lady who looks somewhat confused when I tell her I'm there to pick up my cake, she then informs me that there has been a "mix up" and that they don't have my cake. She then says the cake decorator would be in at 4 and I'm thinking well maybe I can just pick it up at a later time. She calls the cake decorator then comes over to me and says that we will refund you your money. What am I supposed to do with that? It's a few hours before I'm suppose to show up with a cake for my daughter. They could have called me the day prior to inform me that no cake decorator came in, so that I would have had time to get another one somewhere else. Poor management! Poor customer service. Make sure you and your employees stay on top of these things. Accidents happen yes but this could have been avoided had they checked their cake orders to make sure!! On top of that no one apologized, nor made up for the mistake they had made!
Google User
Great shakes, cakes, and ice cream
Carl Tigner
Great place to get something for the one you love .
eddie b.
Went to baskin robbins today and everyone was very unprofessional, nobody was behind the counter and they were gossiping very loudly. When I ordered an ice cream sundae for my girlfriend and I, we got 4 spoons of peanuts and some whip cream.
David Anderson
I'm a diabetic who was having a low the other day and happened to be right by Baskin-Robbins so I was able to go in and get a couple scoops of ice cream. They literally save my life!
Tambra Whitlow
My favorite place to get milkshakes
Kimberly W.
This place has TERRIBLE customer service. Every baskin robbins we've ever been to has been very accommodating for our son with celiacs disease, the ice cream is safe for him to eat if they use a designated scooper and open a fresh container. We've never had an issue. We even had one go out of their way to make him a gluten safe ice cream cake for his birthday! But this location was awful! I told her my son had a wheat allergy and asked if they could use a different scoop and open a new container and she said she could rinse off the scoop in the sink but she wouldn't use a clean one and wouldn't open a new container. Then another employee came up and said the new containers are too hard to scoop and they wouldn't do it. When I asked for the owner's card or name and number they said they didn't know and that "she didn't work here anymore". We gave up and left. Worst customer service ever. Plus the employees were a bit dingy looking so I think we dodged a cleanliness bullet anyway. But we left with a tearful 5 year old that didn't understand why he couldn't get ice cream at one of the few places he can safely eat at. Not cool.
Leah B.
Much needed on a hot summer afternoon! I tried their "Beach Day" flavor and it was really great. I love it when they have their bubble gum flavor... I don't see that much any more! The girls serving us was kind and efficient.
Mariah, Mariah, Mariah! She helped us and she was so good! Her energy was light and bubbly and that customer service makes all the difference. I was hoping they had the flavor "Mom's makin' cookies" again but since they are still out I tried a few others. Mariah even made a concoction with toppings to mimic my favorite flavor that Baskin Robbins isn't serving right now. It was so good! The store is clean and looks remodeled. If we weren't on our way back to Modesto we would've definitely enjoyed sitting down right outside. We'll be back when we're in the area!
Emma L
AWFUL. do not go here they close 30 minutes early so they can all go home . they turn people away at 9:20. Can’t wait to call headquarters tm
Mukesh B.
Waited in line for 20 minutes. Only 2 staff working and one person doing cleaning and telling us that have clean up first, Very frustrated as they should take care of customers first. Finally had to walk out as customer service was not worth it..
Alexia Aranda
Slow service
Branden F.
Michaela here at this location makes the perfect smoothie she is always friendly and always take care of my family very well the world needs a lot more just like her way2go Baskin-Robbins you guys have found yourself a great employee and a customer for life because of her
TERRIBLE CUSTOMER SERVICE!
Atmosphere: 1
Food: 1
Service: 1
Meg is the best employee ever great scoopage
I ordered a cake for my daughters birthday and set the pick up time for 11:30 on the day of her birthday. The order process went OK the young girl seemed like she wasn't too interested in helping us. That should have been my sign to go somewhere else...The day comes to pick up the cake I walk in, I'm helped by another young lady who looks somewhat confused when I tell her I'm there to pick up my cake, she then informs me that there has been a "mix up" and that they don't have my cake. She then says the cake decorator would be in at 4 and I'm thinking well maybe I can just pick it up at a later time. She calls the cake decorator then comes over to me and says that we will refund you your money. What am I supposed to do with that? It's a few hours before I'm suppose to show up with a cake for my daughter. They could have called me the day prior to inform me that no cake decorator came in, so that I would have had time to get another one somewhere else. Poor management! Poor customer service. Make sure you and your employees stay on top of these things. Accidents happen yes but this could have been avoided had they checked their cake orders to make sure!! On top of that no one apologized, nor made up for the mistake they had made!
Great shakes, cakes, and ice cream
Great place to get something for the one you love .
Went to baskin robbins today and everyone was very unprofessional, nobody was behind the counter and they were gossiping very loudly. When I ordered an ice cream sundae for my girlfriend and I, we got 4 spoons of peanuts and some whip cream.
I'm a diabetic who was having a low the other day and happened to be right by Baskin-Robbins so I was able to go in and get a couple scoops of ice cream. They literally save my life!
My favorite place to get milkshakes
This place has TERRIBLE customer service. Every baskin robbins we've ever been to has been very accommodating for our son with celiacs disease, the ice cream is safe for him to eat if they use a designated scooper and open a fresh container. We've never had an issue. We even had one go out of their way to make him a gluten safe ice cream cake for his birthday! But this location was awful! I told her my son had a wheat allergy and asked if they could use a different scoop and open a new container and she said she could rinse off the scoop in the sink but she wouldn't use a clean one and wouldn't open a new container. Then another employee came up and said the new containers are too hard to scoop and they wouldn't do it. When I asked for the owner's card or name and number they said they didn't know and that "she didn't work here anymore". We gave up and left. Worst customer service ever. Plus the employees were a bit dingy looking so I think we dodged a cleanliness bullet anyway. But we left with a tearful 5 year old that didn't understand why he couldn't get ice cream at one of the few places he can safely eat at. Not cool.
Much needed on a hot summer afternoon! I tried their "Beach Day" flavor and it was really great. I love it when they have their bubble gum flavor... I don't see that much any more! The girls serving us was kind and efficient.
Restaurantji Recommends
Mariah, Mariah, Mariah! She helped us and she was so good! Her energy was light and bubbly and that customer service makes all the difference. I was hoping they had the flavor "Mom's makin' cookies" again but since they are still out I tried a few others. Mariah even made a concoction with toppings to mimic my favorite flavor that Baskin Robbins isn't serving right now. It was so good! The store is clean and looks remodeled. If we weren't on our way back to Modesto we would've definitely enjoyed sitting down right outside. We'll be back when we're in the area!
AWFUL. do not go here they close 30 minutes early so they can all go home . they turn people away at 9:20. Can’t wait to call headquarters tm
Waited in line for 20 minutes. Only 2 staff working and one person doing cleaning and telling us that have clean up first, Very frustrated as they should take care of customers first. Finally had to walk out as customer service was not worth it..
Slow service
Michaela here at this location makes the perfect smoothie she is always friendly and always take care of my family very well the world needs a lot more just like her way2go Baskin-Robbins you guys have found yourself a great employee and a customer for life because of her