I went to Taco Bell this morning to grab breakfast for yourself and your mom. She ordered a breakfast crunch wrap, expecting the usual scrambled egg filling. But when she bit into it, there was a whole egg inside instead of the normal preparation. Shocked and unhappy with this unusual mishap, I decided to call the store to report the issue.
When you spoke to the manager, Emilio, he didn’t seem to take your concern seriously and only responded with “Ok” throughout the conversation. This lack of empathy and accountability added to your frustration, leaving you with a bad impression of their customer service.
It’s definitely disappointing when things go wrong with your order and the response from the staff doesn’t meet your expectations. Hopefully, this can be addressed if you decide to give feedback through Taco Bell’s corporate channels.
Atmosphere: 1
Food: 1
Service: 1
bryan Cagle
Placed my order on the kiosk. The food never came.after 30 minute's of sitting in the resturant.i approached the cou ter to ask why I was still waiting for my food.the person couldn't tell me why.they lost my order I asked them to fix it then decided that I just wanted my money back and I left .
Atmosphere: 1
Food: 1
Service: 1
F M
The quesadilla burrito and the chalupa were great tasting and filling .The chicken taco didn't look too appealing and seemed soggy.i paid extra to sub for chips and cheese sauce .This is the first time I had something below average here .Time was about 5 pm and was an online order to boot.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Taco
Greg Smith
I don't know who does the hiring or whose in charge of office morale but every single time we visit this location the staff is ALWAYS very friendly and helpful. Out of the hundreds of visits over the years I believe only twic e was an order incorrect. They still have good bargains and absolute THE best Cherry Pepsi out of any fast food chain.
Atmosphere: 3
Food: 4
Service: 5
Becky Brown
People are not nice sometimes.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Breakfast Burrito, Cheesy Gordita Crunch, Soft Taco Supreme, Bean Burrito, Quesadilla, Soft Taco, Cinnamon Twists, Nachos Bell Grande with Steak, Mexican Pizza, Nacho Fries, Chips and Nacho Cheese Sauce, Red Sauce, Ground Beef Burrito
Russ Wooten
Its always too cold. Too slow. Too expensive. Napkins and sauce are hind the counter.
Atmosphere: 1
Food: 4
Service: 1
shareef salem
The fiesta potatoes I were amazing along with the rest of my food. Everything was made hot and fresh at this location unlike all the other locations I been to.
Put a small sign for power outage and I'd not block drive thru or tell anyone at the window, lazy, useless staff.
Sara Tripp
My order is never correct. Not once. I’m so done with giving this location a chance. And the quality of the food sucks. I’m not spending $25And I have been craving a Mexican pizza and the last two times it’s been on a tostada tortilla and it sucks! Do they not use flour tortillas for the pizza anymore????
Recommended dishes: Breakfast Burrito, Power Menu Burrito, Soft Taco
Obaid Waza
Food is cold potatoes are hard as a rock
Atmosphere: 5
Food: 1
Service: 5
Antonio Mendez
The food is good, but I recommend using the tablet thing. Because they take long getting your order
Atmosphere: 3
Food: 4
Service: 3
shawn Potts
The staff is always friendly and the bathroom's are clean. I just would love for my food to be hot once. It looks delicious, but they were not tasty.
Atmosphere: 5
Food: 1
Service: 3
Laura Santana
The little cashier girl was one help me out The manager in drive through was really rude didn’t even try to make an ice coffee or hot coffee but other that she did give to me wish cooperate was here to see how they play around here place the cashier was
I went to Taco Bell this morning to grab breakfast for yourself and your mom. She ordered a breakfast crunch wrap, expecting the usual scrambled egg filling. But when she bit into it, there was a whole egg inside instead of the normal preparation. Shocked and unhappy with this unusual mishap, I decided to call the store to report the issue.
When you spoke to the manager, Emilio, he didn’t seem to take your concern seriously and only responded with “Ok” throughout the conversation. This lack of empathy and accountability added to your frustration, leaving you with a bad impression of their customer service.
It’s definitely disappointing when things go wrong with your order and the response from the staff doesn’t meet your expectations. Hopefully, this can be addressed if you decide to give feedback through Taco Bell’s corporate channels.
Atmosphere: 1
Food: 1
Service: 1
Placed my order on the kiosk. The food never came.after 30 minute's of sitting in the resturant.i approached the cou ter to ask why I was still waiting for my food.the person couldn't tell me why.they lost my order I asked them to fix it then decided that I just wanted my money back and I left .
Atmosphere: 1
Food: 1
Service: 1
The quesadilla burrito and the chalupa were great tasting and filling .The chicken taco didn't look too appealing and seemed soggy.i paid extra to sub for chips and cheese sauce .This is the first time I had something below average here .Time was about 5 pm and was an online order to boot.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Taco
I don't know who does the hiring or whose in charge of office morale but every single time we visit this location the staff is ALWAYS very friendly and helpful. Out of the hundreds of visits over the years I believe only twic
e was an order incorrect. They still have good bargains and absolute THE best Cherry Pepsi out of any fast food chain.
Atmosphere: 3
Food: 4
Service: 5
People are not nice sometimes.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Breakfast Burrito, Cheesy Gordita Crunch, Soft Taco Supreme, Bean Burrito, Quesadilla, Soft Taco, Cinnamon Twists, Nachos Bell Grande with Steak, Mexican Pizza, Nacho Fries, Chips and Nacho Cheese Sauce, Red Sauce, Ground Beef Burrito
Its always too cold. Too slow. Too expensive. Napkins and sauce are hind the counter.
Atmosphere: 1
Food: 4
Service: 1
The fiesta potatoes I were amazing along with the rest of my food. Everything was made hot and fresh at this location unlike all the other locations I been to.
Atmosphere: 5
Food: 5
Service: 5
Consistent and always good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheesy Gordita Crunch, Bean Burrito, Quesadilla
Put a small sign for power outage and I'd not block drive thru or tell anyone at the window, lazy, useless staff.
My order is never correct. Not once. I’m so done with giving this location a chance. And the quality of the food sucks. I’m not spending $25And I have been craving a Mexican pizza and the last two times it’s been on a tostada tortilla and it sucks! Do they not use flour tortillas for the pizza anymore????
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheesy Gordita Crunch, Bean Burrito, Soft Taco
Restaurantji Recommends
Parking: Riverbank 95367
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Breakfast Burrito, Power Menu Burrito, Soft Taco
Food is cold potatoes are hard as a rock
Atmosphere: 5
Food: 1
Service: 5
The food is good, but I recommend using the tablet thing. Because they take long getting your order
Atmosphere: 3
Food: 4
Service: 3
The staff is always friendly and the bathroom's are clean. I just would love for my food to be hot once. It looks delicious, but they were not tasty.
Atmosphere: 5
Food: 1
Service: 3
The little cashier girl was one help me out The manager in drive through was really rude didn’t even try to make an ice coffee or hot coffee but other that she did give to me wish cooperate was here to see how they play around here place the cashier was
Food: 5
Service: 1
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