Update 2: I honestly forgot about updating this. There wasn’t much of an experience. I picked up the cake, wasn’t given any issues. I asked to make sure everything was right and they said it was. It was a quick and smooth progress. The only bad thing was that I didn’t like the taste of the cake. The ice cream was good though!
Update: I was reached out to and they were willing to remake it for a birthday I have coming up. I will not be updating my review until after I get the cake because I’m not sure how that experience will be. Mahmud definitely gave me a better experience than the manager ever gave me.
Please be aware that if they messed up on the order, this location does not offer refunds.
I will say the experience going in and placing the order was fine. I ordered a custom cake with Oreo cookies n cream ice cream and a confetti cake to be ready for the next day. I did this combination because it was the perfect for having a little bit of chocolate in case someone didn't want the sweetness of confetti cake . It was the day of the party so I rushed to pick it up, put it in the freezer then went on to do other things. We brought out the cake to be cut around 10:35pm and it's the wrong flavor cake. The person the birthday was for doesn't like chocolate cake and can't have too much because it makes her feel sick. I panicked and thought accidentally told them the wrong flavor but my order form said confetti. I felt so embarrassed because the birthday girl had told me what kind of cake she hope she gets and this was my surprise for them. Unfortunately, I did have to serve the cake to the guests because I had no other cake/pastry and it was too late to try to find another cake. I forgot to take a picture but I did have plates where some of the cake was left over.
I called the store the next day but it was after hours because I worked so I left a voicemail. I called the day after and asked for the manager since I assumed they would be the ones to deal with this situation. Didn't seem apologetic at all. She said they couldn't do refunds, but offered to remake the cake or a 20% off the next order. I told her I didn't need another cake right now. The party passed. Also 20% only? At least make it match the amount they messed up. I get if I was at fault in any of this but they messed up on their end. I was upset and told her I would reach out to customer services and get back to her after.
Also I'm unsure if I was misunderstanding at one point. I asked if I can get a remake of the cake for next time. Not a whole new cake just the remake of it for later since I don't need it right now. She had said they would put you down in the books for a discount. I assumed that 20% discount. I was so upset over the experience that I said what I mentioned above. I would reach out to customer service and get back in touch with her later.
Mistakes happen. They do, but to be the way the manager was over it was just not it. I get it's just cake but this was a surprise from me to the birthday girl. She knows that I'm aware that she can't watch chocolate cake because it makes her feel sick.
If it was a smaller cake I would for sure remake it and do a small do over with just the main family but it wasn't. I don't mind remaking the exact cake for another birthday I'm celebrating very soon either and I'll fix it up myself. I will not accept 20% which would be around $8 off if I were to get the exact cake again.
Atmosphere: 3
Food: 3
Service: 1
Erwin Guillermo
The taste of the ice cream is not too sweet, the service is very friendly, variety of flavors
Atmosphere: 5
Food: 5
Service: 5
Sam Morrow
Fast service and friendly staff. I highly recommend the cappuccino blast!
Snappy the Seal
Scary Baskin Robbins. A homeless camp is always right in front.
Bob Marshall
I went in there to get a scoop and watched the lady working spill a scoop of ice cream onto the arm ledge and her shirt. She scooped it off of her shirt and threw it in the blender for a customer. When I asked her WTH? She said "my shirt is clean!!!" I left imnediately. I'll go to the D.Q. next time.
Atmosphere: 1
Food: 1
Service: 1
tari
The workers were so bad and unresponsible, she left hanging on the phone for 15 minutes with a loud of background static. And she told me the cake is ready then hang up right away without me saying anything back. Then when i picked up my cake and candle, she didnt even look and she just grabbed the wrong candle. I paid for the magic candle but she gave me the regular one. The cake also not stable it’s in the weird position which can fall anytime
Service: 1
Tiffany O'Rourke
Always a family favorite. This place has more positive workers than the past couple of times we have visited and the ice cream seems fresher again.
Great renovation and always a good customer service
Evette De La Mora
"You had just one job" - O.k., two - assemble the cake, and "READ" the order on how the customer specified what they want written on the cake. I ordered a cake for my grandson's 8th grade promotion. I placed the order online, so it was clearly stated: "Congrats Richie!!!" - That's it!! Two words, 3 exclamation marks...What did we receive? Micro cursive "Congratulations Ritchie "They spelled his name wrong. Grandparents know how disappointed your grandkids are when they think you don't know how to spell their name. I called the same day to let the manager know of my disapointment, left my name and phone number- never received a return call. Sent an email to corporate, haven't heard back from them either. I guess once they have your money they could care less. This is definitely not my first disappointment with this company, but I think it's time to say it's my last :/ I hear Dairy Queen makes awesome ice cream cakes, will definitely have to try them next :D
D M F
Yes Yum ?.... Best banana split ever. Best atmosphere - clean and great service. #Co.eGetYouSome
Maria Jimenez
The cutest cake ever. Very delicious cake and such great customer service. Special thanks to Gustavo the cake decorator. Came out perfect.
Matthew Sugarman
Busy but they were very efficient and quick. The new lemon flavor is awesome
Great selection
Atmosphere: 5
Food: 4
Service: 5
Update 2: I honestly forgot about updating this. There wasn’t much of an experience. I picked up the cake, wasn’t given any issues. I asked to make sure everything was right and they said it was. It was a quick and smooth progress. The only bad thing was that I didn’t like the taste of the cake. The ice cream was good though!
Update: I was reached out to and they were willing to remake it for a birthday I have coming up. I will not be updating my review until after I get the cake because I’m not sure how that experience will be. Mahmud definitely gave me a better experience than the manager ever gave me.
Please be aware that if they messed up on the order, this location does not offer refunds.
I will say the experience going in and placing the order was fine. I ordered a custom cake with Oreo cookies n cream ice cream and a confetti cake to be ready for the next day. I did this combination because it was the perfect for having a little bit of chocolate in case someone didn't want the sweetness of confetti cake . It was the day of the party so I rushed to pick it up, put it in the freezer then went on to do other things. We brought out the cake to be cut around 10:35pm and it's the wrong flavor cake. The person the birthday was for doesn't like chocolate cake and can't have too much because it makes her feel sick. I panicked and thought accidentally told them the wrong flavor but my order form said confetti. I felt so embarrassed because the birthday girl had told me what kind of cake she hope she gets and this was my surprise for them. Unfortunately, I did have to serve the cake to the guests because I had no other cake/pastry and it was too late to try to find another cake. I forgot to take a picture but I did have plates where some of the cake was left over.
I called the store the next day but it was after hours because I worked so I left a voicemail. I called the day after and asked for the manager since I assumed they would be the ones to deal with this situation. Didn't seem apologetic at all. She said they couldn't do refunds, but offered to remake the cake or a 20% off the next order. I told her I didn't need another cake right now. The party passed. Also 20% only? At least make it match the amount they messed up. I get if I was at fault in any of this but they messed up on their end. I was upset and told her I would reach out to customer services and get back to her after.
Also I'm unsure if I was misunderstanding at one point. I asked if I can get a remake of the cake for next time. Not a whole new cake just the remake of it for later since I don't need it right now. She had said they would put you down in the books for a discount. I assumed that 20% discount. I was so upset over the experience that I said what I mentioned above. I would reach out to customer service and get back in touch with her later.
Mistakes happen. They do, but to be the way the manager was over it was just not it. I get it's just cake but this was a surprise from me to the birthday girl. She knows that I'm aware that she can't watch chocolate cake because it makes her feel sick.
If it was a smaller cake I would for sure remake it and do a small do over with just the main family but it wasn't. I don't mind remaking the exact cake for another birthday I'm celebrating very soon either and I'll fix it up myself. I will not accept 20% which would be around $8 off if I were to get the exact cake again.
Atmosphere: 3
Food: 3
Service: 1
The taste of the ice cream is not too sweet, the service is very friendly, variety of flavors
Atmosphere: 5
Food: 5
Service: 5
Fast service and friendly staff. I highly recommend the cappuccino blast!
Scary Baskin Robbins. A homeless camp is always right in front.
I went in there to get a scoop and watched the lady working spill a scoop of ice cream onto the arm ledge and her shirt. She scooped it off of her shirt and threw it in the blender for a customer. When I asked her WTH? She said "my shirt is clean!!!" I left imnediately.
I'll go to the D.Q. next time.
Atmosphere: 1
Food: 1
Service: 1
The workers were so bad and unresponsible, she left hanging on the phone for 15 minutes with a loud of background static. And she told me the cake is ready then hang up right away without me saying anything back. Then when i picked up my cake and candle, she didnt even look and she just grabbed the wrong candle. I paid for the magic candle but she gave me the regular one. The cake also not stable it’s in the weird position which can fall anytime
Service: 1
Always a family favorite. This place has more positive workers than the past couple of times we have visited and the ice cream seems fresher again.
Outstanding employee
Great customer service
Restaurantji Recommends
Great renovation and always a good customer service
"You had just one job" - O.k., two - assemble the cake, and "READ" the order on how the customer specified what they want written on the cake. I ordered a cake for my grandson's 8th grade promotion. I placed the order online, so it was clearly stated: "Congrats Richie!!!" - That's it!! Two words, 3 exclamation marks...What did we receive? Micro cursive "Congratulations Ritchie "They spelled his name wrong. Grandparents know how disappointed your grandkids are when they think you don't know how to spell their name. I called the same day to let the manager know of my disapointment, left my name and phone number- never received a return call. Sent an email to corporate, haven't heard back from them either. I guess once they have your money they could care less. This is definitely not my first disappointment with this company, but I think it's time to say it's my last :/ I hear Dairy Queen makes awesome ice cream cakes, will definitely have to try them next :D
Yes Yum ?.... Best banana split ever. Best atmosphere - clean and great service. #Co.eGetYouSome
The cutest cake ever. Very delicious cake and such great customer service. Special thanks to Gustavo the cake decorator. Came out perfect.
Busy but they were very efficient and quick. The new lemon flavor is awesome
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