Canyon Crest Ice Cream & Water

5225 Canyon Crest Dr #27, Riverside
(951) 675-7385

Recent Reviews

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Eddie Patino

The owner seems to be mad at the world. You walk in and he doesn’t say hello and he does not acknowledge you so then you proceed to fill your own water. As I reach in my pocket to pay, he stares at me and he points at the cap without saying a word and I asked what was wrong. Still not saying a word he grabs it and he puts it in this area on top of his shelf which is supposed to be a UV ray box thing but mind you, I’ve never been to this location so I was not aware we were supposed to put them in that area. His first words after 1 min awkward silence is just that the box has been there for 15 years. Like if it was my fault for not knowing. I’m not trying to throw shade at this establishment or anyone making a living, just want to let others know that this is what you should expect as there is no customer service which really requires minimum interaction and I doubt it is a language barrier because I’ve heard him speak English. As soon as another customer walked in which happened to be white his tone completely changed, so I’m not trying to make it a racial issue, but it really kind of feels like that.

Savannah Knight

The asian man is straight rude and if he want to talk to people side ways he shouldn’t be shocked when I come at him side ways. Snatching things out of my hand and brushing me off. Nobody was even in there it’s not like he was BUSY. Grown ass man don’t even know how todo his job professionally. You work at the water store not a hospital, relax. Save yourself the hassle and go somewhere else. Beautiful area, horrible customer service doesn’t fit the scenery.

T Renee

My experience here seems to be a dime a dozen. The owner was rude. At first, when I came in, he was nowhere to be found. When I figured that the shop was empty, I started to leave. He appeared and immediately started being pushy. He initially tried to overcharge me for filling my half gallon tumblers and then tried to force me to use the outdoor machine. I was prepared to buy three gallons. Left with one gallon and a bad taste in my mouth. The water tastes fine, but it's not worth the hassle. Go anywhere else.

Roger Rabbit

I like this place so I get my water refills here, the owner isn't the most friendliest but I'm just there for the water refills. He has never been disrespectful, he is just a bit monotone.

David Disbrow

I purchased 2 of 1 scoop icecream at 2.49 and 1 two scoop icecream at 3.49 total 8.47 + tax was charged $11.51 when I asked for receipt he pulled out invoice book and started to write one well we were there my grand son picked up a bag of M&M'she decided not to get the guy came out from behind the counter to check the bag of M&Ms I will not be back

Atmosphere: 1

Food: 1

Service: 1

Brian (The Pilot)

Family owned . Very kind people great service and the price for what they offer is fair. Love the alkaline water . 6$ for a 5 gallon fill . Best local spot for ice cream , water and ice .

Service: 5

Bruce Miller

This used to be a great shopping center with unique mom and pop shops and food places. Recent management changes have pushed popular places out in favor of bigger higher end businesses. Their social media post today made it obvious they don't care about local students that spend their money at that shopping center.

niloofar

I usually buy ice cream there and always the same thing. I need to share my bad experience here, the owner is pretty rude, when I ask him uf I can taste one of the flavor he was so unwelcoming and when I asked the second flavor to taste he was like do you want to taste everything( very unfriendly way). More than this they do not accept card for purchase less than 5 dollars that is inconvenient! I hope I never crave ice cream that much that I have to go there! I hope they will improve their customer service, not good to give ppl hard time for a scoop of Ice cream!

Atmosphere: 1

Food: 2

Service: 1

Pika- Chu

1st the regular h2o is good, The owner guy unfortunately doesn't seem to like customers coming into the store to get regular h2o though. I always understood the concept of paying for goods and business owners making a decent living. He doesn't seem to be a happy camper being there. He's usually will try to send you to the outside regular h2o machine even when he has no customers inside, he will literally direct you there 'use machine. I have multiple 1 gal bottles.
Unfortunately this whole scenario is usually the case unless someone else is working that day. another water store needs to open very close by that seems more appreciative and has better customer service to give us options.

Service: 1

Honey Bunny

I wish I could put 0 stars, I don't know what was up with the man working on may 17 at 4:45 pm but he was so rude. My wife and I were just trying to decide what ice cream we wanted and he suddenly stands behind my disabled wife and stares her down and rudely tells her "ARE YOU BUYING OR JUST WATCHING" we hadn't even been in this store for 3 minutes. Won't come back, if I want icecream I'll just go to Ritaid and Ralph's. Worst service ever.

Atmosphere: 1

Service: 1

Maria

I wish I could put 0 stars, I don't know what was up with the man working on may 17 at 4:45 pm but he was so rude. My wife and I were just trying to decide what ice cream we wanted and he suddenly stands behind my disabled wife and stares her down and rudely tells her "ARE YOU BUYING OR JUST WATCHING" we hadn't even been in this store for 3 minutes. Won't come back, if I want icecream I'll just go to Ritaid and Ralph's. Worst service ever.

Atmosphere: 1

Service: 1

James Trimm

Always ready to help fill your water bottle.

Service: 5

Stephanie Osuna

Worst customer service in the whole world. Specially they guy, is super rude, he never want to help, always with a bad face. Definitely I prefer to pay more at Ralphs and doesn’t have the bad service.

Tania Martinez

A beloved community bookstore that has been paying their rent on time for 10 years is being evicted because of xenophobia, prejudice, and politics. I used to work in the towne centre as a waitress at Jammin Bread and although I used to love the Centre, I am ashamed of these actions they are taking. Linda, the bookstore owner, is a wonderful person and does not deserve to be treated this way. The towne centre has certainly lost my, and many people’s business for this.

Arisa Shawn

Ownership of the center is discriminatory. They evicted two businesses recently based on judgements about content during live performances. There was no nudity. No overtly sexual content. It was entertainment that was a little racy but broke no laws. Any future tenants should be aware the management will make values judgements like it’s the 1950s in Idaho. What’s next? Evicting a restaurant for having hip-hop? Hateful management that does not value all of its customers, only the ones that fit their image of who should lease and shop there. Ridiculous.

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