This location is one that really does the mobile order in advance right. I order, show up, walk in, and the food is either hot and ready or only a short wait. They also have enough staff to actually serve customers. Bakers, Jack in the box, and the former Del Taco always are running lean. Other than that the food is good like any Carl's should be.
Atmosphere: 3
Food: 4
Service: 5
Zach
The food was really good and fresh. Ordered a double famous star and jalapeño poppers and they were both very tasty. Would come again!
Atmosphere: 5
Food: 5
Service: 5
Alberto
When I first arrived at the intercom they took 2-3 minutes to answer and then at the windows I ordered zucchini and a coffee and the worker gave me attitude because I ordered it and they told me to go back into the drive thru because I was blocking but there was nobody behind me and when I pulled up again there was another worker like if the previous worker got mad the name on the receipt was anuar c and he didn't give me my Dr pepper and ketchup and ranch which I requested bad experience never coming here again.
Atmosphere: 2
Food: 2
Service: 2
Brandon Alvarado
Went Sunday noon for lunch with my family. I usually go on Saturdays mid day but had to the chance to go Sunday last week. I must say I have never been this disappointed in this location. Restrooms were a mess and dirty and filled with water, playroom was dirty with left over food and trays on tables. Anyone can tell no one had checked on the playroom in a while. Chairs were unorganized, food everywhere on the floor and tables, left over trays with wrappers on top with unfinished food. Disgusting. The gentleman Anare that took my order. He was not helpful to my family’s order. He seemed annoyed to help and was not kind to us as his patience ran out with my order. My kids order very specific meals alongside myself. Least to say, was very disappointed with the service I got Sunday versus Saturday evening. You can easily tell who cares about the restaurant versus who doesn’t. Will not be returning on Sundays. Do not recommend.
Atmosphere: 1
Food: 5
Service: 1
Afia Roset
Went on a Saturday night and got myself a Oreo shake with a double western large combo through the drive thru. Food was normal. Shake was splendid. Manager Danny always makes me a very fancy shake. However, I went on the following Sunday after and asked for another shake. It was a different gentleman that closed on Sunday. I asked for my usual Double western combo with an oreo shake, and was informed that they did NOT have shakes. When that evening prior, my mother went to buy one for my younger brother and they had. She had gotten herself a strawberry shake for herself and a chocolate shake for my younger brother. Yet, when I went myself they did NOT have shakes. This is not the first time I was denied a shake at this location as well. Multiple times have I gone at night for my double western combo with a oreo shake and have been denied it. Yet, whenever Manager Danny is there there is no issue with the shakes.
Atmosphere: 1
Food: 3
Service: 1
Mike Santos
Fresh burgers and fast workers
Atmosphere: 4
Food: 5
Service: 5
Tristan Allen
Crappiest service here everybody was nice but they threw all the food in the bag. All the food is scattered now and all I have is one bag. I’ve been to another off van buren, they did the same. Corporate do something about this with young kids throwing food in one bag
Atmosphere: 1
Food: 3
Service: 1
Azuree Contreras
I love coming here and also bringing my kids. They have the best customer service I’ve seen in A WHILE! They’re always very helpful and friendly. My kids love playing inside their playground and they never want to leave. I make it a point to come here at least once a week but my kids insist to come here all the time! They’re decently priced so I don’t mind coming here often. Thank you for always giving the best service! One of my favorite places for my family now!
First time here and Anuar had great customer service . Very helpful and polite
Atmosphere: 5
Food: 5
Service: 5
Derek O
Visits here are hit and miss. Four stars still.
Vegetarian options: Not recommended for vegetarians
Dietary restrictions: Of course not
Parking: Limited spots near restaurant
Kid-friendliness: Kid friendly
Wheelchair accessibility: Wheelchair accessible
Atmosphere: 4
Food: 4
Service: 3
Nigel
UPDATED REVIEW: Went in yesterday the 30th of January, thought I would give this location another go. Manager Danny was such a breathe of fresh air and such incredible help. Last time I went there was a short-staffing and it was only one worker, however this time around they finally had employees. I got a couple of kids meals for my kids, and myself a western meal. Food was fresh, hot, crispy, and delicious! I asked Manager Danny who was the one cooking, and he said “Eloisa”. Cook Eloisa is absolutely a master in the kitchen!! The wait was not long at all this time around. Danny attended us, delivered our food, and ensured we were well-kept in the playroom. Saw him cleaning and tidying up the playroom every time he would enter to help other clients as well. He was very polite, patient with my family and I, soft-spoken, handled our order with care and urgency, all-together a very well-put young man. I am very happy this time around with the service I received compared to last time. My kids loved the play area, and I loved some time off from parenting! Will recommend this location, but only with Manager Danny and Cook Eloisa helping.
Parking: Plenty of parking available
Kid-friendliness: Play-room
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Natural-Cut French Fries, Burger, Kids Cheeseburger Combo, Fried Zucchini, Double Western Bacon Cheeseburger
David Metoyer
Always a pleasure to come here kids play in the play gym while us parents eat we love it thank you
Dietary restrictions: Instead of getting a bun ask for lettuce wrap
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Zucchini, Double Western Bacon Cheeseburger
Thomas Branaman
We've been twice now, first time just the adults the second time with the youngest child. The staff is top notch the food is delicious the restaurant is clean and for still having a playplace it's environmentally clean enough. For a fast food chain I hated before I am highly recommending this location.
This location is one that really does the mobile order in advance right. I order, show up, walk in, and the food is either hot and ready or only a short wait. They also have enough staff to actually serve customers. Bakers, Jack in the box, and the former Del Taco always are running lean. Other than that the food is good like any Carl's should be.
Atmosphere: 3
Food: 4
Service: 5
The food was really good and fresh. Ordered a double famous star and jalapeño poppers and they were both very tasty. Would come again!
Atmosphere: 5
Food: 5
Service: 5
When I first arrived at the intercom they took 2-3 minutes to answer and then at the windows I ordered zucchini and a coffee and the worker gave me attitude because I ordered it and they told me to go back into the drive thru because I was blocking but there was nobody behind me and when I pulled up again there was another worker like if the previous worker got mad the name on the receipt was anuar c and he didn't give me my Dr pepper and ketchup and ranch which I requested bad experience never coming here again.
Atmosphere: 2
Food: 2
Service: 2
Went Sunday noon for lunch with my family. I usually go on Saturdays mid day but had to the chance to go Sunday last week. I must say I have never been this disappointed in this location. Restrooms were a mess and dirty and filled with water, playroom was dirty with left over food and trays on tables. Anyone can tell no one had checked on the playroom in a while. Chairs were unorganized, food everywhere on the floor and tables, left over trays with wrappers on top with unfinished food. Disgusting. The gentleman Anare that took my order. He was not helpful to my family’s order. He seemed annoyed to help and was not kind to us as his patience ran out with my order. My kids order very specific meals alongside myself. Least to say, was very disappointed with the service I got Sunday versus Saturday evening. You can easily tell who cares about the restaurant versus who doesn’t. Will not be returning on Sundays. Do not recommend.
Atmosphere: 1
Food: 5
Service: 1
Went on a Saturday night and got myself a Oreo shake with a double western large combo through the drive thru. Food was normal. Shake was splendid. Manager Danny always makes me a very fancy shake. However, I went on the following Sunday after and asked for another shake. It was a different gentleman that closed on Sunday. I asked for my usual Double western combo with an oreo shake, and was informed that they did NOT have shakes. When that evening prior, my mother went to buy one for my younger brother and they had. She had gotten herself a strawberry shake for herself and a chocolate shake for my younger brother. Yet, when I went myself they did NOT have shakes. This is not the first time I was denied a shake at this location as well. Multiple times have I gone at night for my double western combo with a oreo shake and have been denied it. Yet, whenever Manager Danny is there there is no issue with the shakes.
Atmosphere: 1
Food: 3
Service: 1
Fresh burgers and fast workers
Atmosphere: 4
Food: 5
Service: 5
Crappiest service here everybody was nice but they threw all the food in the bag. All the food is scattered now and all I have is one bag. I’ve been to another off van buren, they did the same. Corporate do something about this with young kids throwing food in one bag
Atmosphere: 1
Food: 3
Service: 1
I love coming here and also bringing my kids. They have the best customer service I’ve seen in A WHILE! They’re always very helpful and friendly. My kids love playing inside their playground and they never want to leave. I make it a point to come here at least once a week but my kids insist to come here all the time! They’re decently priced so I don’t mind coming here often. Thank you for always giving the best service! One of my favorite places for my family now!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Cheeseburger, Kids Cheeseburger Combo, Strawberry Swirl Cheesecake
Love it bomb food big hamburgers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Great customer service
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Burger
Restaurantji Recommends
First time here and Anuar had great customer service . Very helpful and polite
Atmosphere: 5
Food: 5
Service: 5
Visits here are hit and miss. Four stars still.
Vegetarian options: Not recommended for vegetarians
Dietary restrictions: Of course not
Parking: Limited spots near restaurant
Kid-friendliness: Kid friendly
Wheelchair accessibility: Wheelchair accessible
Atmosphere: 4
Food: 4
Service: 3
UPDATED REVIEW: Went in yesterday the 30th of January, thought I would give this location another go. Manager Danny was such a breathe of fresh air and such incredible help. Last time I went there was a short-staffing and it was only one worker, however this time around they finally had employees. I got a couple of kids meals for my kids, and myself a western meal. Food was fresh, hot, crispy, and delicious! I asked Manager Danny who was the one cooking, and he said “Eloisa”. Cook Eloisa is absolutely a master in the kitchen!! The wait was not long at all this time around. Danny attended us, delivered our food, and ensured we were well-kept in the playroom. Saw him cleaning and tidying up the playroom every time he would enter to help other clients as well. He was very polite, patient with my family and I, soft-spoken, handled our order with care and urgency, all-together a very well-put young man. I am very happy this time around with the service I received compared to last time. My kids loved the play area, and I loved some time off from parenting! Will recommend this location, but only with Manager Danny and Cook Eloisa helping.
Parking: Plenty of parking available
Kid-friendliness: Play-room
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Natural-Cut French Fries, Burger, Kids Cheeseburger Combo, Fried Zucchini, Double Western Bacon Cheeseburger
Always a pleasure to come here kids play in the play gym while us parents eat we love it thank you
Dietary restrictions: Instead of getting a bun ask for lettuce wrap
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Zucchini, Double Western Bacon Cheeseburger
We've been twice now, first time just the adults the second time with the youngest child. The staff is top notch the food is delicious the restaurant is clean and for still having a playplace it's environmentally clean enough. For a fast food chain I hated before I am highly recommending this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Burger
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