Cold Stone Creamery

Attempted to buy a birthday cake for our party. I was told that they did not have the staff who would make a cake. I called another Cold Stone. They explained to me the process and that they would have to make it today, let it sit and be finished the following day. I ordered from them. It comes down to the person at this Cold Stone did not want to make the cake and said that they didn't have the staff to do it because they did not want to provide excellent customer service and do the work.

They have roaches...

Everywhere says they close at 11 but when you go in at 10 they kick you out saying they are closed. Is there anywhere to get ice cream in this area because Bakers also closed at 10.

Carry cash so I use tap or Apple Pay and they don’t do either. Lost a customer I guess and pretty soon they’re gonna lose even more because cash seems to be going away.

Hours say 11 but lady on phone said they close at 10. They say they close early all the time even when there hours say 11

Atmosphere: 3

Food: 3

Service: 1

Closes up every day at 10:30, the sign on the door say open until 11, but multiple times have driven here only to be declined service at 10:30.

Great place, great workers, and ice cream is good as well.

Atmosphere: 5

Food: 5

Service: 5

The service is always nice when I go and the ice cream is good. I mainly stick to sorbet and they are also really good.

Atmosphere: 4

Food: 4

Service: 4

Drive 25 minutes to get here and they said they close at 10 despite the hours on the door saying 11.

Great service, the young girl was by herself but made it happen

So we got there at 9:15 pm and a Carcasian lady was coming out with her order and when we were walking up to the door the employee who was Caucasian locked it and started laughing I told her it not even 10pm and she laughed and walked away most rudest person ever oh by the way were Hispanic and I feel like we were stereotyped there was also an African American next to us too and they ignored him too this happened October 16 2023 @9:15pm I'll never return there most rudest employees

Always delicious! And employees were kind. Highly recommend any ice cream with their cookie dough and/or brownie.

Bad service

Awesome

Been there 3 or 4 times, waiting in line for about ten minutes, and then they tell you either the milkshake machine is broken or out of milk , instead of telling the people in line that there machine is down or out of milk, or post a sign , horrible of the owner or the manager, if you care about the customers, send one of your workers to Albertsons, next door to get milk . Horribleeeeeeeee businessssssss, and price is high