El Pollo Loco

3655 Riverside Plaza Dr, Riverside
(951) 782-0530

Recent Reviews

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Emelin Enriquez

Did not enjoy the food, gave me a bad stomach ache. The workers weren’t the friendliest and I felt like it was way to expensive especially because like I said the food wasn’t the best:(

donnamarie

I visited this location yesterday on Central in the plaza. The food was good but I want to particularly commend, I think his name is Ashton. He was so helpful and courteous taking my order. I think he said he is a new employee also. Kudos to Ashton!!

Penny Buffington

Beautiful, family friendly and right across the street from the beach

Atmosphere: 5

Service: 5

stacia queen

I love the tostadas

Atmosphere: 5

Food: 5

Service: 5

randy cardona

Ordered a family meal 16pc shrimp taco I life 8 miles away, missing taco

Atmosphere: 1

Food: 1

Service: 1

Cirila Montes

Very bad service, they have a very rude and very bad cashier, her attitude never helps and if she does, she does it reluctantly and she gives poor service.

R.C Cervantes

Every time I go to this location, I get prompted to use the screen to order and that's not an issue, the problem is that I have to remove certain ingredients from my order which is not possible to do through the screen and when I ask to be helped in person, I always get an unpleasant attitude from the staff, and it's always the same employee that's there during the week at around 12pm. As a recurring paying customer, I expect some courtesy. I will be eating there today, and I will get her name this time around.

Atmosphere: 3

Food: 4

Service: 1

Matthew Rochin

Just got a taco and burrito ignored the reviews cause the people are nice and it was under cooked pink and raw I thought it was really fast but I bit into the taco I looked at the rest of the taco and it was gross all pink I hope I can get a refund this is just wrong it was 19.00 highly don’t recommend it

Rafael Martinez

Not as good as it used to be.
very small pieces, and the chicken was dry, like it was sitting on the grill for a long time.
Expensuve and not as expected.

Atmosphere: 5

Food: 3

Service: 5

Adam Rodriguez

Order ahead because they are busy. Good salads. Good service

Latanya Jones

Very filling

Atmosphere: 5

Food: 5

Service: 5

eveherdez86

Every time I order from here they just gotta mess up an order. It's annoying having a tortilla soup but no toppers, like the small little container with cheese, cilantro and tortilla chips. It's so annoying not finding napkins or utensils when you're on lunch. It's ridiculous how careless they are because they're so understaffed. Don't go here.

Atmosphere: 1

Food: 1

Service: 1

Lawrence M

We come here often. Food is always fresh. Customer service is always on top of the line.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chicken Tostada Salad, Original Pollo Bowl

Santana Nazario

The assistant was in bad taste, her attention was very bad, I do not recommend going because of the service

Atmosphere: 4

Food: 5

Service: 2

Recommended dishes: Menú de Pollo Loco

Juan h

Self-service check out, yet these employees won't move a vocal cord to offer assistance while using the touch screen menu, just standing around for the drive-through orders, might as well just offer that service, dirty tables and sticky floor worst than the kitchen grease, keep in mind place was basically empty, 4 customers only, now I know why. It's really expensive for chicken,
Obviously, bad management reflection

Atmosphere: 3

Food: 3

Service: 2

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