Employees treat the customers as of they dont exist. Understaffed to have someone offering customer service at front counter. Solely relying on the kiosks to save money but customer service has dropped to non existent. I went to another store in riverside ca on Madison. Best customer service totally compared to chic fil a. The kiosks are killing customer service for sure.
Atmosphere: 5
Food: 5
Service: 1
Ahmed Ghareeb
I went there they don’t have chicken anymore and the one who help it looks like she doesn’t want to work and talk in a bad way
Service: 1
Monica
El Pollo loco is just not worth getting anymore. Got an 8 piece that was close to $20 just the chicken alone. All of them sooooo small not even worth the price at all. Not coming back unless they do better. So disappointed since this used to be a childhood favorite of mine
Atmosphere: 3
Food: 1
Service: 2
Michael Bell
I’m a regular here. I always get the same exact meal every time I go. However often times during the evening they are out of chicken breasts so you either have to wait or get something else. The wait can be up to 30 minutes. It’s a chicken restaurant so like… why isn’t there enough chicken? Other than that, the food is great. Good portions from this location specifically compared to other ones I’ve been to. The manager Carmen is very nice and friendly so that’s always a plus.
Atmosphere: 4
Food: 5
Service: 4
Samuel Ortiz
Food and place is the cleanest that I’ve been to. Carmen is amazing
Atmosphere: 5
Food: 5
Service: 5
Weldon Gerstung
Tasty fast food.
Atmosphere: 3
Food: 4
Service: 3
Ray Miranda
Friendly service, Good food.
Atmosphere: 5
Food: 5
Service: 5
Mark Miranda
This location feels pretty new so everything still looks nice. The only problem is that it always seems like they’re so understaffed so the service feels slow, but otherwise the food is good.
Atmosphere: 5
Food: 5
Service: 3
Ruben Hernandez
I'm a big fan of El Pollo Loco but I've never been in this location (Woodcrest) service was mid the kid at the register not too friendly I ordered a chicken tostada and I usually love tostada, but in this location tostada was disgusting literally everything was nasty chicken was super dry, rice, beans super dry and not flavored sour cream was nasty and the actual tostada wasn't fresh I eat because I was starving bit now I'm afraid to get sick
Should have listened to the reviews. How are you out of chicken at 5:20 pm. Poor management as issue has till not been addressed and is not acceptable. You have one job cook chicken but you kid is laughing and giggling instead of working. It has now been over 10 minutes still waiting. Dirty front windows as waiting for food. Thinking of just donating the 50 bucks and leaving without food if 5 more minutes go by. Customer just walked out because of wait. On a Friday too. Up to 5 people waiting for their dinner now.
Atmosphere: 1
Food: 2
Service: 1
Ken Cordeiro
They consistently run out of chicken? How does a chicken place run put of chicken all the time. This location is horribly managed.
Atmosphere: 1
Food: 1
Service: 1
Spencer Cason
First time eating El Pollo Loco. Man, I wish you guys were back home too. Delicious, and doesn't try to break my wallet.
Lisa G
The meal was okay ..the chicken tacos were a little dry. But it was the minute maid lemonade for me. It tasted like I was drinking something that had a dirty socks inside. Hey EPL, can you ask all of your locations to consistently clean the interior of the drink machine, daily? Because you're going to make someone sick 🤢 I spent over $40 and feel like I should be on antibiotics stat due to this sour, dirty dishwater tasting drink!
Judy
Received incorrect order. Returned and received incorrect order again. Person handling money handled chicken without gloves.
Employees treat the customers as of they dont exist. Understaffed to have someone offering customer service at front counter. Solely relying on the kiosks to save money but customer service has dropped to non existent.
I went to another store in riverside ca on Madison. Best customer service totally compared to chic fil a.
The kiosks are killing customer service for sure.
Atmosphere: 5
Food: 5
Service: 1
I went there they don’t have chicken anymore and the one who help it looks like she doesn’t want to work and talk in a bad way
Service: 1
El Pollo loco is just not worth getting anymore. Got an 8 piece that was close to $20 just the chicken alone. All of them sooooo small not even worth the price at all. Not coming back unless they do better. So disappointed since this used to be a childhood favorite of mine
Atmosphere: 3
Food: 1
Service: 2
I’m a regular here. I always get the same exact meal every time I go. However often times during the evening they are out of chicken breasts so you either have to wait or get something else. The wait can be up to 30 minutes. It’s a chicken restaurant so like… why isn’t there enough chicken? Other than that, the food is great. Good portions from this location specifically compared to other ones I’ve been to. The manager Carmen is very nice and friendly so that’s always a plus.
Atmosphere: 4
Food: 5
Service: 4
Food and place is the cleanest that I’ve been to. Carmen is amazing
Atmosphere: 5
Food: 5
Service: 5
Tasty fast food.
Atmosphere: 3
Food: 4
Service: 3
Friendly service, Good food.
Atmosphere: 5
Food: 5
Service: 5
This location feels pretty new so everything still looks nice. The only problem is that it always seems like they’re so understaffed so the service feels slow, but otherwise the food is good.
Atmosphere: 5
Food: 5
Service: 3
I'm a big fan of El Pollo Loco but I've never been in this location (Woodcrest) service was mid the kid at the register not too friendly I ordered a chicken tostada and I usually love tostada, but in this location tostada was disgusting literally everything was nasty chicken was super dry, rice, beans super dry and not flavored sour cream was nasty and the actual tostada wasn't fresh I eat because I was starving bit now I'm afraid to get sick
Atmosphere: 3
Food: 1
Service: 2
Good service
Chicken cook3d perfect
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Should have listened to the reviews. How are you out of chicken at 5:20 pm. Poor management as issue has till not been addressed and is not acceptable. You have one job cook chicken but you kid is laughing and giggling instead of working. It has now been over 10 minutes still waiting. Dirty front windows as waiting for food. Thinking of just donating the 50 bucks and leaving without food if 5 more minutes go by. Customer just walked out because of wait. On a Friday too. Up to 5 people waiting for their dinner now.
Atmosphere: 1
Food: 2
Service: 1
They consistently run out of chicken? How does a chicken place run put of chicken all the time. This location is horribly managed.
Atmosphere: 1
Food: 1
Service: 1
First time eating El Pollo Loco. Man, I wish you guys were back home too. Delicious, and doesn't try to break my wallet.
The meal was okay ..the chicken tacos were a little dry. But it was the minute maid lemonade for me. It tasted like I was drinking something that had a dirty socks inside. Hey EPL, can you ask all of your locations to consistently clean the interior of the drink machine, daily? Because you're going to make someone sick 🤢 I spent over $40 and feel like I should be on antibiotics stat due to this sour, dirty dishwater tasting drink!
Received incorrect order. Returned and received incorrect order again. Person handling money handled chicken without gloves.
Atmosphere: 1
Food: 2
Service: 1
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