I was here for dinner and ordered for double chicken tostadas creamy cilan. Chris was my attendant with amazing service. Nice location along the University Avenue.
Atmosphere: 5
Food: 5
Service: 5
jamar williams
The customer service was attentive and welcoming. Thank you for a great experience.
Atmosphere: 2
Food: 5
Service: 5
Sonya Justice
I ordered the Thai salad. The hostess was very accommodating in terms of offering options for cabbage, lettuce, or mix. Drinks were refilled often and everyone was very welcoming. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Memo Rodriguez
This pollo loco is the only one my buddy bob and I like to go to. The chicken is always fresh and juicy. Service is always great.
Atmosphere: 5
Food: 5
Service: 5
clara Aguirre
The past couple of times I have came here from 11-12 they are never open at the time they have posted really unprofessional and annoying
Abd-el-Shafy Fudl-Allah
Good food, great restaurant
Atmosphere: 5
Food: 5
Service: 5
Amanda Gonzales
Wish I could give a 0! Horrible service and basically should be called Rice and beans because they give you little to no chicken!
Atmosphere: 1
Food: 1
Service: 1
David Rios
Love the fence David!!!
Diego De Leon
I placed a mobile order during my work break, really looking forward to having El Pollo Loco again. Sadly, the experience at this location left me feeling uneasy and disappointed.
I waited in what appeared to be the pickup area but was completely overlooked until I made the effort to get someone's attention. Two staff members—Claudia and another employee with ear gauges and tattoos—were dismissive and seemed in a hurry. I was essentially told my order was in a bag they pointed to. Staff stepped off immediately and didn't ask if I needed anything else.
Since they closed the Salsa bar, I requested salsas ,and a bit of extra cilantro and onions, the employee with gauges sighed in frustration, and Claudia added, “I’ll give you some time, but not next time” I replied that I hoped there would be a next time, to which the other employee with the earring plugs muttered, “I hope not.” They tossed in a very small amount, enough for a pinch and not close to enough for the multiple meals I had ordered.
I left after this and ignored the comment, In my car I then noticed that my drink cup was empty in the bag. I felt so uncomfortable that I chose to skip going back inside and grabbed a drink from McDonald's instead.
Maybe policies have changed, but the attitude and lack of basic courtesy were surprising. This is not the same restaurant that I remember when I was growing up, Unless there’s some serious improvement in basic customer service, I won’t be returning to this location and will not be ordering for my office from here.
Idk how they got a grade A... dust bunnies over the food.. tiles look full of grease grease all over the front of the cooker grout falling out. Bad old grease smell... I won't come back here...
Atmosphere: 1
Food: 3
Service: 3
Carmen Pena
Chicken is very dry & salty at this location. I have eaten at other locations this chicken no bueno!Will not come back
Atmosphere: 2
Food: 2
Service: 3
Dee Dubb
Chicken tortilla soup is very good
Atmosphere: 4
Food: 4
Service: 5
Oscar Zavala
I walked into this El Pollo Loco, and the first thing that hit me was the absolutely disgusting smell. It was so bad that my stomach literally started hurting, and I had to step outside just to breathe. I ordered my food, but there was no way I could eat inside because the stench was unbearable. I don’t even know how people can stand it in there, let alone the workers. Maybe they’ve just gotten used to it, but that doesn’t make it okay. STAY AWAY!!
It smells so horrible that it feels completely unsanitary. The City of Riverside and County of Riverside need to inspect this location immediately because whatever is causing this awful stench needs to be addressed. This place should be remodeled or shut down entirely—it’s that bad.
El Pollo Loco as a corporation has plenty of money to fix this issue, but instead, they let this store rot while continuing to serve food inside of it. It’s clear they don’t want to spend a dime on remodeling, deep cleaning, or even figuring out where this awful smell is coming from. I’ve been to plenty of other El Pollo Loco locations, and none of them smell like this—so what’s the excuse here?
The management should be ashamed for allowing this to continue. They clearly need retraining on how to properly maintain sanitary conditions, but at this point, it might not even be their fault. This location is so old and neglected that a simple cleaning won’t cut it—it needs a complete tear-down and rebuild.
I will be filing a complaint with the City of Riverside for sanitary violations, and I hope something is done about this ASAP. Nobody should have to eat in a place that smells like something died in there. This location is an absolute disgrace.
Atmosphere: 1
Ana De Paz
Upon entering a large bad smell from very unpleasant public services
I was here for dinner and ordered for double chicken tostadas creamy cilan. Chris was my attendant with amazing service. Nice location along the University Avenue.
Atmosphere: 5
Food: 5
Service: 5
The customer service was attentive and welcoming. Thank you for a great experience.
Atmosphere: 2
Food: 5
Service: 5
I ordered the Thai salad. The hostess was very accommodating in terms of offering options for cabbage, lettuce, or mix. Drinks were refilled often and everyone was very welcoming. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
This pollo loco is the only one my buddy bob and I like to go to. The chicken is always fresh and juicy. Service is always great.
Atmosphere: 5
Food: 5
Service: 5
The past couple of times I have came here from 11-12 they are never open at the time they have posted really unprofessional and annoying
Good food, great restaurant
Atmosphere: 5
Food: 5
Service: 5
Wish I could give a 0! Horrible service and basically should be called Rice and beans because they give you little to no chicken!
Atmosphere: 1
Food: 1
Service: 1
Love the fence David!!!
I placed a mobile order during my work break, really looking forward to having El Pollo Loco again. Sadly, the experience at this location left me feeling uneasy and disappointed.
I waited in what appeared to be the pickup area but was completely overlooked until I made the effort to get someone's attention. Two staff members—Claudia and another employee with ear gauges and tattoos—were dismissive and seemed in a hurry. I was essentially told my order was in a bag they pointed to. Staff stepped off immediately and didn't ask if I needed anything else.
Since they closed the Salsa bar, I requested salsas ,and a bit of extra cilantro and onions, the employee with gauges sighed in frustration, and Claudia added, “I’ll give you some time, but not next time” I replied that I hoped there would be a next time, to which the other employee with the earring plugs muttered, “I hope not.” They tossed in a very small amount, enough for a pinch and not close to enough for the multiple meals I had ordered.
I left after this and ignored the comment, In my car I then noticed that my drink cup was empty in the bag. I felt so uncomfortable that I chose to skip going back inside and grabbed a drink from McDonald's instead.
Maybe policies have changed, but the attitude and lack of basic courtesy were surprising. This is not the same restaurant that I remember when I was growing up, Unless there’s some serious improvement in basic customer service, I won’t be returning to this location and will not be ordering for my office from here.
Atmosphere: 1
Food: 2
Service: 1
We love the chicken meal we get
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Chips
Restaurantji Recommends
Idk how they got a grade A... dust bunnies over the food.. tiles look full of grease grease all over the front of the cooker grout falling out. Bad old grease smell... I won't come back here...
Atmosphere: 1
Food: 3
Service: 3
Chicken is very dry & salty at this location. I have eaten at other locations this chicken no bueno!Will not come back
Atmosphere: 2
Food: 2
Service: 3
Chicken tortilla soup is very good
Atmosphere: 4
Food: 4
Service: 5
I walked into this El Pollo Loco, and the first thing that hit me was the absolutely disgusting smell. It was so bad that my stomach literally started hurting, and I had to step outside just to breathe. I ordered my food, but there was no way I could eat inside because the stench was unbearable. I don’t even know how people can stand it in there, let alone the workers. Maybe they’ve just gotten used to it, but that doesn’t make it okay.
STAY AWAY!!
It smells so horrible that it feels completely unsanitary. The City of Riverside and County of Riverside need to inspect this location immediately because whatever is causing this awful stench needs to be addressed. This place should be remodeled or shut down entirely—it’s that bad.
El Pollo Loco as a corporation has plenty of money to fix this issue, but instead, they let this store rot while continuing to serve food inside of it. It’s clear they don’t want to spend a dime on remodeling, deep cleaning, or even figuring out where this awful smell is coming from. I’ve been to plenty of other El Pollo Loco locations, and none of them smell like this—so what’s the excuse here?
The management should be ashamed for allowing this to continue. They clearly need retraining on how to properly maintain sanitary conditions, but at this point, it might not even be their fault. This location is so old and neglected that a simple cleaning won’t cut it—it needs a complete tear-down and rebuild.
I will be filing a complaint with the City of Riverside for sanitary violations, and I hope something is done about this ASAP. Nobody should have to eat in a place that smells like something died in there. This location is an absolute disgrace.
Atmosphere: 1
Upon entering a large bad smell from very unpleasant public services
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