The first time ever MONEY has gone MISSING while paying through this drive-thru. I always head to this location because it's the closest and not once have I had a problem. I ordered and went to the window to pay the total which was 36.38 (l remembered exactly). I handed CHARLOTTE, the cashier at the window, two 10 dollar bills, one 20 dollar bill, and 38 cents exactly. She took my money and I WATCHED her go inside and come back out telling me I was missing money to complete my total. Can you believe that! I told her I gave her two 10s, one 20, and 38 cents exactly. She said I only handed her the two 10s and 38 cents. That's when DALIA, another person inside, came out and told me that she "watched" charlotte take my money and that what she was holding is all I gave her. A complete lie because she didn’t physically see me hand her money. I asked to check the cameras but all they could do was count the register until 7am the next morning when manager Hugo came in. During the ordeal not once did I raise my voice nor cuss but Charlotte was in the background yelling "does she not know how to count her money. Someone needs to teach her how to count her money". Very rude and disrespectful. I come in next morning to my 20 dollars being "found" under the register. I let Hugo know about the ordeal and he brushed it off like it happens all the time. I'm letting ALL my friends and family know about what happened and I hope this location takes action, they need to teach their employees how to speak to customers the right way!
Atmosphere: 1
Food: 4
Service: 1
Genaro Valdes
Breakfast crescent supreme to die for ?!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sandwich
Koolaidman
You people forgot my dang food. I know it's hot but this is a different level of stupidity.
Atmosphere: 1
Food: 1
Service: 1
Gera Sanchez
Again this is my third review for jack in the box food chain..all I asked for is ketchup not your very expensive .25cent ranch but KETCHUP and the genius gives me taco sauce but yet I ordered no tacos.. This is why these burger flippers what to ask for a minimum wage increase but yet they can’t the sauce right…please! Go back to school if you want to get paid higher wages!! This is the problem with “genius” blue states!! Reward the scum of of this country and support their “Pride” California is a wasteland!
Atmosphere: 1
Food: 1
Service: 1
Marta jesus
Why do you up sale the minni churros and you forget to give me them smh all bad
Atmosphere: 2
Food: 3
Service: 4
ANA MEDINA
The staff is always so fast and friendly! They even remember the type of sauce I get every time! Libby at the drive thru window is super nice! Thanks for being amazing Jack team ig: gaby_medinavazquez
Atmosphere: 5
Food: 5
Service: 5
Rachel Celaya
The employees are rude and lie about being management in order to avoid dealing with consequences , I received half of my order I was given 2 bags 1 bag had 2 small bags inside 1 bag was sauce the other had 2 tacos , the next bag was the same 1 small bag had 4 tacos and 2 sandwiches that's all ! I called to speak with management and was told that's who I was speaking with when in fact it wasn't He had me repeat the order then asked what was missing I told him 3 items were missing And I would have my brother pick them up Once my brother arrived they attacked him and made a huge deal about replacing the missing iteams They chose to " replace the entire order" still forgetting the fries and messing the oder yet again ?♀️ Why baddger the customer for your mistake And then accused my brother for stealing food ! This was beyond rude they messed up !!! I called them once my brother got home and herd how he was treated , I asked to speak with management and yet again was lied to I demanded to speak to the real manager! Only then did the actual manager speak to all while cutting me off and not letting me speak or take account for mistakes they made This place is horribly run the entire staff needs training and New management I refuse to come back hereafter this experience ? I DO NOT RECOMMEND THIS PLACE!!!
Atmosphere: 2
Food: 4
Service: 1
Amazing Cooper
i come here everytime i’m ever hungry for a burger ?it’s literally my favorite
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Ultimate Cheeseburger, Fries
Peter Evangelista
Fast and they get your order right not like McDonald's .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Lance Bellanger
Smashed burger is a simple burger with a good proportion of meat to bun. The double is a lot of meat.
The jumbo jack and chicken sandwich with mustard and extra pickles was delicious
Ruben R
Bring the chicken tater melt back
Atmosphere: 5
Food: 5
Service: 5
Liz
Homeless in the BoxThere is a continuous homeless camp around this Jack-in-the-BoxAlways shopping carts ? full of trash in front of the restaurant.I think the homeless go in there to spend the day. I never pulled in because I was too afraid of all the ones roaming around in the parking lot. ?♀️This place needs a security guard to keep it clean. Seeing all the trash ?️ outside makes me not want to eat there.
Adam
Warning This place does alot of app orders and drive thru. Dining room not busy but will be served last.
The first time ever MONEY has gone MISSING while paying through this drive-thru. I always head to this location because it's the closest and not once have I had a problem. I ordered and went to the window to pay the total which was 36.38 (l remembered exactly). I handed CHARLOTTE, the cashier at the window, two 10 dollar bills, one 20 dollar bill, and 38 cents exactly. She took my money and I WATCHED her go inside and come back out telling me I was missing money to complete my total. Can you believe that! I told her I gave her two 10s, one 20, and 38 cents exactly. She said I only handed her the two 10s and 38 cents. That's when DALIA, another person inside, came out and told me that she
"watched" charlotte take my money and that what she was holding is all I gave her. A complete lie because she didn’t physically see me hand her money. I asked to check the cameras but all they could do was count the register until 7am the next morning when manager Hugo came in. During the ordeal not once did I raise my voice nor cuss but Charlotte was in the background yelling "does she not know how to count her money. Someone needs to teach her how to count her money". Very rude and disrespectful. I come in next morning to my 20 dollars being "found" under the register. I let Hugo know about the ordeal and he brushed it off like it happens all the time. I'm letting ALL my friends and family know about what happened and I hope this location takes action, they need to teach their employees how to speak to customers the right way!
Atmosphere: 1
Food: 4
Service: 1
Breakfast crescent supreme to die for ?!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sandwich
You people forgot my dang food. I know it's hot but this is a different level of stupidity.
Atmosphere: 1
Food: 1
Service: 1
Again this is my third review for jack in the box food chain..all I asked for is ketchup not your very expensive .25cent ranch but KETCHUP and the genius gives me taco sauce but yet I ordered no tacos.. This is why these burger flippers what to ask for a minimum wage increase but yet they can’t the sauce right…please! Go back to school if you want to get paid higher wages!! This is the problem with “genius” blue states!! Reward the scum of of this country and support their “Pride” California is a wasteland!
Atmosphere: 1
Food: 1
Service: 1
Why do you up sale the minni churros and you forget to give me them smh all bad
Atmosphere: 2
Food: 3
Service: 4
The staff is always so fast and friendly! They even remember the type of sauce I get every time! Libby at the drive thru window is super nice! Thanks for being amazing Jack team ig: gaby_medinavazquez
Atmosphere: 5
Food: 5
Service: 5
The employees are rude and lie about being management in order to avoid dealing with consequences , I received half of my order I was given 2 bags 1 bag had 2 small bags inside 1 bag was sauce the other had 2 tacos , the next bag was the same 1 small bag had 4 tacos and 2 sandwiches that's all !
I called to speak with management and was told that's who I was speaking with when in fact it wasn't
He had me repeat the order then asked what was missing I told him 3 items were missing
And I would have my brother pick them up
Once my brother arrived they attacked him and made a huge deal about replacing the missing iteams They chose to " replace the entire order" still forgetting the fries and messing the oder yet again ?♀️
Why baddger the customer for your mistake
And then accused my brother for stealing food ! This was beyond rude they messed up !!!
I called them once my brother got home and herd how he was treated , I asked to speak with management and yet again was lied to I demanded to speak to the real manager! Only then did the actual manager speak to all while cutting me off and not letting me speak or take account for mistakes they made
This place is horribly run the entire staff needs training and New management
I refuse to come back hereafter this experience ? I DO NOT RECOMMEND THIS PLACE!!!
Atmosphere: 2
Food: 4
Service: 1
i come here everytime i’m ever hungry for a burger ?it’s literally my favorite
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Ultimate Cheeseburger, Fries
Fast and they get your order right not like McDonald's .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Smashed burger is a simple burger with a good proportion of meat to bun. The double is a lot of meat.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bring the chicken tater melt back
Atmosphere: 5
Food: 5
Service: 5
The jumbo jack and chicken sandwich with mustard and extra pickles was delicious
Bring the chicken tater melt back
Atmosphere: 5
Food: 5
Service: 5
Homeless in the BoxThere is a continuous homeless camp around this Jack-in-the-BoxAlways shopping carts ? full of trash in front of the restaurant.I think the homeless go in there to spend the day. I never pulled in because I was too afraid of all the ones roaming around in the parking lot. ?♀️This place needs a security guard to keep it clean. Seeing all the trash ?️ outside makes me not want to eat there.
Warning This place does alot of app orders and drive thru. Dining room not busy but will be served last.
Atmosphere: 5
Food: 5
Service: 5
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