Kotsu Ramen & Gyoza Riverside

1. The food sucks
2. atmosphere is 0/10.
3. Umm the girl was rude and not happy to see people.

Atmosphere: 1

Food: 1

Service: 1

Avoid, food was not cooked properly and tasted old / not fresh. Gyoza was literally not cooked; just burned on bottom to give appearance of cooked. Ramen noodles were chalky and also not cooked. We did not eat our food and asked for a refund. 2 stats service because we did receive a partial refund.

Atmosphere: 1

Food: 1

Service: 2

Ramen and dumplings were very good. Fast delivery with ubereats

Food: 5

Service: 5

Their ramen is good, but their meat isn't to my taste. The Chashu pork is very thick and chewy, and I usually prefer a thinner cut and tender meat. My partner likes their version though so it might be up your alley!

Their Karage is okay, it's just close enough to authentic to make me wish it was fully authentic. Still tasty but doesn't quite hit my craving.

Honestly, the biggest issue here is the service. There are a few cashiers who are nice and helpful, but they seem to be at odds with the cooks who seem very unhappy to be here. Normally, that wouldn't matter. Customer service isn't the chef's job, but they let it affect their food. Numerous times we have come, ordered something with a slight adjustment, the cashier agrees that's fine with zero push back... And our food arrives completely wrong. I once ordered ramen with no meat, but extra eggs. I received noodles and broth. No veg, no meat, no eggs. Granted, that's my fault for taking my order before checking it.

Generally just disappointing. We live down the street so I really wanted to like this place, hence why I kept coming back even though I don't like their meats. I think we're gonna give up tho.

Atmosphere: 3

Food: 3

Service: 2

Just reading the bad reviews of this place due to the poor customer service and the attitude- decided not to go - thank you reviewers!

First time visit was not pleasant at all. I walked in, the restaurant was empty. I greeted the young lady standing at the register. I let her know it was my first time there and wanted to look at the menu. I guess I was taking too long, because she asked me if I was going to order. I smiled and reminded her that it was my first time there. She gave me a smug look and rolled her eyes. I ordered, asked a question... she seemed irritated. I got my fountain drink and waited for my order. When she brought my order to me, she dropped the bag on the counter and walked away! I was so disappointed in the customer service, I don't recommend this place. Although the food was good, they need to do better with making customers feel welcomed.

Atmosphere: 3

Food: 5

Service: 1

I really enjoyed it. Good food, good portions. Clean and quiet. It's great curry. I love the curry ramen and curry bowl, and the matcha ice cream.

The food was ok but lacked flavor. My biggest issue was with the service. The cashier was rude and was rushing me to make a decision even though I was the only customer and there was no one behind me

Bought some food as lunch because I was craving it and the price was fair compared to other places. However, upon eating the food it was very clear that the broth was low quality as well as not having a strong flavor in general. and to be a bit more personal, the food gave me acid reflux, of which no other ramen shop has given me.

Very tasty and fresh

Ordered the Kotsu OG and it was very bland and almost watery tasting - almost like the noodles were not strained of water all the way or the broth was just bland. I had to ask for chili oil to give it flavor and it tastes a little better but not by much.

The egg was perfectly cooked and the meat was a good texture.
Overall, this place didn’t satisfy my ramen craving at all.

Best place to eat

The flame chicken broth ramen was delicious. I always add a lot of extras to my pho broth but this ramen broth was perfect. The chicken karagee was also delicious. Servers were very attentive.

Such good Ramen. I got the Katsu Kick with Chicken Cashu. Next time I would probably get the Katsu Flame. For a little more spice. I also had a side of Hai Five Gyoza. Yummy

We really enjoyed the ramen. One extra spicy and one not spicy. My only gripe is i wiped down my own table and high chair. The restaurant was not busy at the time. Never any excuses for tables/seats/high chairs to not be clean