Starbucks

The barista never remember your order. I sit here and watch five or six other people get their orders after me and they did not even mobile order. Then I finally get my order and it’s usually wrong. The app did not work today. Their phone number did not work today, but the app clearly states that if you’d like to come to the Starbucks in person, they are open and will gladly take your order. They are in fact not open. They are closed today so just goes to approve that this Starbucks just has horrible communication with its customers and doesn’t care if they have an inconvenience staff here is young And would rather giggle and have gossip behind the counter then focus on taking care of customers that need to get in and out. Always have a problem at this Starbucks only. It just sucks because it’s the closest one to my house.

Atmosphere: 1

Food: 1

Service: 1

I have spent thousands of dollars at Starbucks but especially at this location due to work being around the corner and my kids school being close. SO many times I do mobile orders before work or we all go after school...today it being 96° degrees outside my 12 year old walked to my work and stopped at startbucks on his way, he went inside for a cup of water and was denied a basic cup of water unless he paid for something. He didn't have anything on him so he had to go back outside in the heat. Like what type of policy is that? When is it okay to deny children water no matter what temperature it is outside. For all the money we spend and how much money you guys charge for a simple drink, the greed to deny a child water is unreal. Im going to empty my rewards and deactivate my membership and no longer be a customer at Starbucks and will now order my coffee and drinks from another company.

Atmosphere: 1

Service: 1

Best Starbucks in the area. Drinks taste good

Place was calm, clean, and people nice. I got a medicine break since the weather is cold (rainy) and a ham & cheese croissant both were delicious. Also bought 2 cups on sale.

Atmosphere: 5

Food: 5

Service: 5

Recently started visiting this location a couple months ago and have had great interactions with workers Will and Angel. They are sweet, and both go above and beyond to help others; I always see them cleaning and restocking which is a huge plus! People that take time out of their work day to ask how you’re doing is never expected but always nice :) I’m sure the rest of the staff is great, too. I also had the pleasure of meeting the store manager, Tanya. She was also very kind and you can tell she cares about her store! My vanilla sweet cream cold brew is ALWAYS perfect (sorry, can’t say that about many stores cold brew..) & I will definitely keep coming back to this location.

Side note: lobby can be busy with school mornings, be prepared to wait a little. And the new blackberry sage is delicious with 1/2 lemonade 1/2 water!

Parking: Lots of parking, but with there being other businesses in the plaza, the lot can get full on weekends

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookies & Cream Cake Pop, Blackberry Sage Refresher, Birthday Cake Pop

I hate these lids that aren't securely on these cups. 2nd time I burned myself 😡. I MERELY was placing my cup in the cup holder and it popped open, coffee all over the middle of console and my right hand. Ouch!! I'm so over this place now.

Atmosphere: 3

Food: 3

Service: 3

The young lady who helped me was great. She was very polite and patient.

Atmosphere: 5

Food: 5

Service: 5

The customer service was just rude infact I felt like they wanted me gone

For not having a drive thru, this location's service and attentiveness is incredibly poor.
I ordered pastries and was forced to wait while customers who ordered after me received their freshly made drinks first.

Had I not spoken up, I would probably still be waiting.

Atmosphere: 1

Food: 2

Service: 1

The people that work here are always super sweet and have a really nice attitude! They have never messed up my order either!

Atmosphere: 5

Food: 5

Service: 5

It was great to have my large order ready when they said it would be.

Food: 5

Service: 5

I am a regular here and ever since they got a new manager the employees have been somewhat hostile and that’s including the manager. the last time i had come to this location the manger has been giving me dirty looks as well as side eyeing me and making faces towards me. I had simply ordered a drink and she was giving me attitude while i was ordering my drink. When i had come in today I had ordered my drinks and the person who took my order was nice. BUT when i had gotten my order i noticed there wasn’t strawberry inclusions in it and if there was there was barely any in it. When i had politely told the worker that it didn’t seem like there were any strawberry inclusions in it she raised her voice at me saying “there is” to which i replied “oh sorry it just looked like there was none in it” and she replied “well i made it so i think i would know” in a snarky and condescending tone. The disrespect of this places and lack hospitality is DISGRACEFUL and DISGUSTING. I usually love this location but now i’m not sure.

Atmosphere: 4

Food: 4

Service: 1

I'm a regular customer. I usually just order online for pick up and the order is always on time and prepared well.

Atmosphere: 5

Food: 5

Service: 5

Always hot inside and high prices because of the school.

Atmosphere: 2

Food: 3

Service: 3

Great team in this Starbucks. Love their friendly attitude and eagerness to help.