Super disappointed on my visit to this Starbucks I made an mobile order at 4:09pm today and didn't get my order till 4:29! Waited 20 min for my order and had to come back cause they forgot to give me my cheese Danish 😫 super upset with this time experience
Ronnie
Messed up my order the first time, made my drink after very poorly, and had to wait maybe 30 minutes to get it...Get better workers!!
Dinora Castillo
In the afternoons there is a girl who is in such a bad mood all the time. One day I asked her if my drink had lemonade, and her response was, what does the label say? I said water and she just said OK so that's it and turned away. Since that day she always makes me wait up to 15 minutes for my drink, not if there are people or not. I always order ahead of time and she always makes me wait. I have to change my name on the app just so she doesn't know what my drink is.
Amber Ruiz
I went this morning at 6am and placed an order for 4 drinks for a team meeting I had. I had a star bonus going on and 3 of my drinks that I ordered qualified for the bonus. When they charged me I noticed I didn’t get the bonus and I was confused on why. I messaged the chat and the chat said I didn’t have any qualifying drinks.. I was confused because I just bought 3 that would’ve qualified… I finally get to the office and hand out the drinks just to realize EVERY SINGLE DRINK IS WRONG. Literally every single one. So then I look at my receipt and the girl charged me for all the wrong drinks . So I message the chat to get a refund or something and they tell me I have to drive to the store. The store is 20 mins out of my way. So I take the drinks back 20 mins out of my way just to get my money back. No drinks remade for the hassle or anything. Literally just my money back and the wasted gas of having to go back and forth.
Marielena Padilla
Today I got the best customer service by Angel. I have a lot going on today that my brain went blank so I explain to Angel and we manage to get everything that I need it.
Atmosphere: 5
Food: 5
Service: 5
Nagarani Anirudh
Nice coffee
F Hi
Whats the deal with no liquid cane anymore? much better sweetner foe the green tea. Asked for extra carmel no whipped cream on my carmel crunch, I gor no carmel and whipped cream. You know why you don't go through the drive, through? They F you at the drive through. No time to go back since we stopped on our commute.
Atmosphere: 5
Food: 4
Service: 4
Justin Mabini
I ordered 2 drinks through the app. and I arrived 15 mins afterwards and had to wait an additional 20 mins. I asked them if it is ready yet, and was told it would be done in a few mins. I was given 1 drink, and 1 snack. 10 mins later, i was given my 2nd drink. By then my snack was cold, and I asked for a new one. When she gave it to me, she flung it across the counter clearly annoyed, while I was patiently waiting. Order in the app 645. Arrived at store 7. Left store at 725. Wow. I could understand if it was busy, but it wasnt.
Atmosphere: 2
Food: 4
Service: 1
Patty Valverde
I usually stop here on my way to work but for some majority of the time the servers have me waiting 5 minutes to order and another 5 just to get my drink even when I order ahead I’m still waiting 10 minutes while they take another order and my drink is in front of them!! I might have to go to the Arlington location instead because they take way too long for one drink!
Atmosphere: 5
Food: 3
Service: 3
Micaela
I asked him for a glass of ice and he told me what glasses he could give me but no ice because they had the machine broken, it is over 100 degrees and they added almost no ice to the waters.
This Starbucks would have you waiting in the drive thru window for 10mins without them saying ANYTHING no " apologize for the wait" " I'll be right with you " nothing no matter what time of the day it is the whole staff is unfriendly with horrible customer service. I asked so many times like is it only one person working today what's going on . I give up on this place.
Food: 3
Service: 1
David Adams
It's a Starbucks. The coffee is good, the snacks are tasty, and they have a restroom. What more could you ask for?
Atmosphere: 3
Food: 4
Service: 4
Vanessa Sanchez
Slowest Starbucks ever, placed a mobile order at 9:53. Was waiting till 10:20 for one drink just ended up asking for a refund.
Atmosphere: 1
Food: 1
Service: 1
J.C.
Barista forgot to mix my coffee or decided not to IDK?
Super disappointed on my visit to this Starbucks I made an mobile order at 4:09pm today and didn't get my order till 4:29! Waited 20 min for my order and had to come back cause they forgot to give me my cheese Danish 😫 super upset with this time experience
Messed up my order the first time, made my drink after very poorly, and had to wait maybe 30 minutes to get it...Get better workers!!
In the afternoons there is a girl who is in such a bad mood all the time. One day I asked her if my drink had lemonade, and her response was, what does the label say? I said water and she just said OK so that's it and turned away. Since that day she always makes me wait up to 15 minutes for my drink, not if there are people or not. I always order ahead of time and she always makes me wait. I have to change my name on the app just so she doesn't know what my drink is.
I went this morning at 6am and placed an order for 4 drinks for a team meeting I had. I had a star bonus going on and 3 of my drinks that I ordered qualified for the bonus. When they charged me I noticed I didn’t get the bonus and I was confused on why. I messaged the chat and the chat said I didn’t have any qualifying drinks.. I was confused because I just bought 3 that would’ve qualified… I finally get to the office and hand out the drinks just to realize EVERY SINGLE DRINK IS WRONG. Literally every single one. So then I look at my receipt and the girl charged me for all the wrong drinks . So I message the chat to get a refund or something and they tell me I have to drive to the store. The store is 20 mins out of my way. So I take the drinks back 20 mins out of my way just to get my money back. No drinks remade for the hassle or anything. Literally just my money back and the wasted gas of having to go back and forth.
Today I got the best customer service by Angel. I have a lot going on today that my brain went blank so I explain to Angel and we manage to get everything that I need it.
Atmosphere: 5
Food: 5
Service: 5
Nice coffee
Whats the deal with no liquid cane anymore? much better sweetner foe the green tea. Asked for extra carmel no whipped cream on my carmel crunch, I gor no carmel and whipped cream. You know why you don't go through the drive, through? They F you at the drive through.
No time to go back since we stopped on our commute.
Atmosphere: 5
Food: 4
Service: 4
I ordered 2 drinks through the app. and I arrived 15 mins afterwards and had to wait an additional 20 mins. I asked them if it is ready yet, and was told it would be done in a few mins. I was given 1 drink, and 1 snack. 10 mins later, i was given my 2nd drink. By then my snack was cold, and I asked for a new one. When she gave it to me, she flung it across the counter clearly annoyed, while I was patiently waiting. Order in the app 645. Arrived at store 7. Left store at 725. Wow. I could understand if it was busy, but it wasnt.
Atmosphere: 2
Food: 4
Service: 1
I usually stop here on my way to work but for some majority of the time the servers have me waiting 5 minutes to order and another 5 just to get my drink even when I order ahead I’m still waiting 10 minutes while they take another order and my drink is in front of them!! I might have to go to the Arlington location instead because they take way too long for one drink!
Atmosphere: 5
Food: 3
Service: 3
I asked him for a glass of ice and he told me what glasses he could give me but no ice because they had the machine broken, it is over 100 degrees and they added almost no ice to the waters.
Service: 1
Restaurantji Recommends
This Starbucks would have you waiting in the drive thru window for 10mins without them saying ANYTHING no " apologize for the wait" " I'll be right with you " nothing no matter what time of the day it is the whole staff is unfriendly with horrible customer service. I asked so many times like is it only one person working today what's going on . I give up on this place.
Food: 3
Service: 1
It's a Starbucks. The coffee is good, the snacks are tasty, and they have a restroom. What more could you ask for?
Atmosphere: 3
Food: 4
Service: 4
Slowest Starbucks ever, placed a mobile order at 9:53. Was waiting till 10:20 for one drink just ended up asking for a refund.
Atmosphere: 1
Food: 1
Service: 1
Barista forgot to mix my coffee or decided not to IDK?
Bad coffe
Service: 1
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