We came to celebrate a birthday, I let the server know this beforehand. At the end of our meal my sister gave her phone number to receive a free slice of cheese cake as a rewards member. The server came with the slice of cake, a candle, and left. Did not bother to sing/wish her a happy birthday, meanwhile we heard other servers singing happy birthday to at least 5 other tables throughout our dinner.
When we paid our bill, a new server came to cover our server while he went on break. We gave cash and were due for $10 in change, the server came back with the black folio with our receipt and kept the change for herself without even asking!!
Extremely unprofessional and unethical! After the extremely poor service, we had no intention of tipping. Rest assured, we will NEVER be dining at this location and I encourage you to choose a different restaurant if you plan on celebrating any special milestone!
Atmosphere: 1
Food: 3
Service: 1
Akhil Joshi
Make sure you have a reservation.
Atmosphere: 3
Food: 3
Service: 5
Sophia Gunther
This location has gone downhill. Iāve been to multiple Cheesecake Factories and theyāre all pretty comparable to each other, I always get the same dishes, so I know how they should be served and how they should look. Iāve frequented this location because itās the closest to me and itās always good, but this last time was terrible. Our server was nice enough. I ordered a dish that had sesame seeds, and I asked for them to not be included in the dish because I have a slight allergy to them (nothing serious, I just get red blotches so I try to avoid them when I can) the server wrote it down and said it was no problem. We order our appetizer and that comes out fine, about 20 min. later Iām expecting our food to be coming out, the server tells me the chef said they canāt remove the sesame seeds, why it took so long to let me know, I donāt know. I scrambled and ordered a Reneeās special, because I knew it should be quick and I wanted to be able to eat with my husband. His meal came out and then mine and it was the saddest looking Reneeās special Iāve ever seen thrown on a plate. I told my husband I didnāt feel like complaining and causing a fuss, we just wouldnāt go back to this location. Seems from other recent reviews that Iām not alone in my experience. Choose another location or another restaurant. Itās not cheap, and not worth the chance you take being disappointed.
Atmosphere: 3
Food: 1
Service: 2
emely ruiz
so my boyfriend and i ordered the burger that comes with two patties and fries, when our burgers came out i wasnāt expecting to get a burger king meal but not even that because the burger didnāt even have lettuce on it or tomatoās, the fries literally reminded me of burger king fries and the bread for the burger was like burger king, all for this to be 18 dollars, like genuinely how can that be allowed, we could have gone to in n out and would have gotten something so much better and cheaper, i just donāt understand how something could cost so much for it to be so mediocre. also the bread that they give you while you wait was so hard to eat, the top of my mouth hurt afterwards.
April Rasheed-Christian
The food was bland š the shrimp was overcooked and pasta had no flavor. What I paid it should have been better. The cheesecake was delicious other than that Do better Cheese cake Factory taste your food.
Atmosphere: 4
Food: 2
Service: 4
Jay Shah
Cheesecake factory is usually very good. The one in Riverside at the Tyler mall is an exception. I have here 2 to 3 times and every time the service is horrible. Today we set at the bar with the bar area being empty. It took the bartender almost 15 minutes before he even asked us what we wanted to drink. When we asked about a happy hour his answer was rude. He was not friendly at all. Why work somewhere if you are not happy with your job? The food was pretty good as always. I would not be going back to this location.
Atmosphere: 4
Food: 4
Service: 1
Alexis -a6-
I had my first encounter with the āGen Zā stare yesterday. We walked up to the hostess who was busy with someone else. We waited our turn then when the gentleman in front us walked off the hostess just ignored us and started wiping menus. No āhelloā, or āhow can I help you?ā So finally I just said, can I put my name in for a table and she was fine after that but it was so awkward and uncomfortable. If youāre going to put kids at the host stand at least train them to greet guests.
Atmosphere: 4
Food: 4
Service: 2
Kelly Velazquez
Had their 5-Cheese Pasta and it was tasty. Their drinks are good as well. The patio was pretty warm for a cold night so it worked out. It's always busy but they had decent wait time, about 20 mins for the patio but and hour+ for inside.
The food is on fire š„ delicious
We came to celebrate a birthday, I let the server know this beforehand. At the end of our meal my sister gave her phone number to receive a free slice of cheese cake as a rewards member. The server came with the slice of cake, a candle, and left. Did not bother to sing/wish her a happy birthday, meanwhile we heard other servers singing happy birthday to at least 5 other tables throughout our dinner.
When we paid our bill, a new server came to cover our server while he went on break. We gave cash and were due for $10 in change, the server came back with the black folio with our receipt and kept the change for herself without even asking!!
Extremely unprofessional and unethical! After the extremely poor service, we had no intention of tipping. Rest assured, we will NEVER be dining at this location and I encourage you to choose a different restaurant if you plan on celebrating any special milestone!
Atmosphere: 1
Food: 3
Service: 1
Make sure you have a reservation.
Atmosphere: 3
Food: 3
Service: 5
This location has gone downhill. Iāve been to multiple Cheesecake Factories and theyāre all pretty comparable to each other, I always get the same dishes, so I know how they should be served and how they should look. Iāve frequented this location because itās the closest to me and itās always good, but this last time was terrible. Our server was nice enough. I ordered a dish that had sesame seeds, and I asked for them to not be included in the dish because I have a slight allergy to them (nothing serious, I just get red blotches so I try to avoid them when I can) the server wrote it down and said it was no problem. We order our appetizer and that comes out fine, about 20 min. later Iām expecting our food to be coming out, the server tells me the chef said they canāt remove the sesame seeds, why it took so long to let me know, I donāt know. I scrambled and ordered a Reneeās special, because I knew it should be quick and I wanted to be able to eat with my husband. His meal came out and then mine and it was the saddest looking Reneeās special Iāve ever seen thrown on a plate. I told my husband I didnāt feel like complaining and causing a fuss, we just wouldnāt go back to this location. Seems from other recent reviews that Iām not alone in my experience. Choose another location or another restaurant. Itās not cheap, and not worth the chance you take being disappointed.
Atmosphere: 3
Food: 1
Service: 2
so my boyfriend and i ordered the burger that comes with two patties and fries, when our burgers came out i wasnāt expecting to get a burger king meal but not even that because the burger didnāt even have lettuce on it or tomatoās, the fries literally reminded me of burger king fries and the bread for the burger was like burger king, all for this to be 18 dollars, like genuinely how can that be allowed, we could have gone to in n out and would have gotten something so much better and cheaper, i just donāt understand how something could cost so much for it to be so mediocre. also the bread that they give you while you wait was so hard to eat, the top of my mouth hurt afterwards.
The food was bland š the shrimp was overcooked and pasta had no flavor. What I paid it should have been better. The cheesecake was delicious other than that Do better Cheese cake Factory taste your food.
Atmosphere: 4
Food: 2
Service: 4
Cheesecake factory is usually very good. The one in Riverside at the Tyler mall is an exception. I have here 2 to 3 times and every time the service is horrible. Today we set at the bar with the bar area being empty. It took the bartender almost 15 minutes before he even asked us what we wanted to drink. When we asked about a happy hour his answer was rude. He was not friendly at all. Why work somewhere if you are not happy with your job? The food was pretty good as always. I would not be going back to this location.
Atmosphere: 4
Food: 4
Service: 1
I had my first encounter with the āGen Zā stare yesterday. We walked up to the hostess who was busy with someone else. We waited our turn then when the gentleman in front us walked off the hostess just ignored us and started wiping menus. No āhelloā, or āhow can I help you?ā So finally I just said, can I put my name in for a table and she was fine after that but it was so awkward and uncomfortable. If youāre going to put kids at the host stand at least train them to greet guests.
Atmosphere: 4
Food: 4
Service: 2
Had their 5-Cheese Pasta and it was tasty. Their drinks are good as well. The patio was pretty warm for a cold night so it worked out. It's always busy but they had decent wait time, about 20 mins for the patio but and hour+ for inside.
Atmosphere: 5
Food: 5
Service: 3
Good food and great service
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Just a pop-in to get cheese cake, no fuss, but service was quick.
Atmosphere: 5
Food: 4
Service: 4
One of my favorite places to eat.
Atmosphere: 5
Food: 5
Service: 5
Very good attention and atmosphere! the pasta was excellent š and the waiter very attentive.
Atmosphere: 5
Food: 5
Service: 5
Service takes this place to the top. Very amazing staff from the front door, to the seating, and the server.
Atmosphere: 5
Food: 5
Service: 5
I love their food. What I don't like alot is the wait. There has not been a time that we don't have to wait.
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