The donuts are awesome. However, I was thrown off by the AI drive-thru. Is $20/dozen not enough to be able to order through a person?
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Doughnut, Original Glazed Dozen, Glazed Donuts, Original Glazed Doughnut
John Flanagan
I came for a few hot glazed donuts.
Atmosphere: 4
Food: 4
Service: 4
Zelly Castro
get rid of the ai order screen, it never works
R
very bad donuts, very small
Atmosphere: 1
Food: 1
Service: 1
Steve Castro
Service hours are not been respected I drove thru drive thru during the open hours showed online on a Saturday and they did not provide any service.
Atmosphere: 1
Food: 5
Service: 1
araceli ramos
The gentleman in the drive thru was extremely rude. The donuts were cold as they were there for days. It seems like they were taken out of the fridge. Reading all the other reviews, I wouldn't doubt these donuts were old. The cinnamon roll donut i got was stale and rancid. So disgusting! The regular donuts tasted so gross too. $25 to receive garbage is ridiculous!
Food: 1
Service: 1
Turko Tienda
The store was closed 20 minutes before, and the workers saw us wanting to buy and ignored us! We traveled 30 minutes to buy donuts.
JennyLynn Webb
The store smelled of rancid oil, but I chocked it up to the unclean floors and how old the building looks. The "Hot Now" sign was on, which is what drew us in, however there was only cold (rancid oil tasting) bad versions of the great donut I grew up with. One young lady was having to hold down the fort, as the two men working there apparently couldn't lift a finger to help her. We had ordered mochas to go with our donuts, but she was so busy selling donuts to other customers that we never received our mochas. Both men came over and she told them she needed help getting them made, but they just walked away and ignored her request. Never Again! Not at this location!
Atmosphere: 1
Food: 1
Service: 1
Nikonova Nika
Raw dough nuts , waisted money time and gas. And the whole family is disappointed and ruined day... just dangerous for health raw eggs are used to make dough nuts... raw dough can lead to salmonella, e. Coli and bird flu which recently there is an epidemic... hopefully we won't get sick!!!
Jixergirl
RAW FOOD served here. I immediately called the store but was automatically directed to the corporate office. You would think after leaving a message about raw food being served there that morning, like a whole tray of cinnamon rolls, someone would have called back. How many other people did they serve these two that morning? Both my boyfriend and I bit into this thing and said yeah, no. this is flat-out uncooked and raw.
Update: bathrooms are still not kept clean
Oh by the way, there is shit on the floor in the female bathroom for the last month that no one seems to notice and everyone keep stepping on.....
Cinnamon roll donut was cold and old. Not impressed.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Glazed Donuts
Candy Fox
Low choices on holiday items. HAD some in back racks, BUT was told those were for afternoon delivery??
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Doughnut
Lisa Pollard
I drove all the way from Petaluma to the nearest Krispy Kreme, which happened to be in catatti
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Glazed Donuts
Holden Islava (Nedloh)
Drive through hours state 10pm on Google maps. This is incorrect as when I went to the location at 9:45PM I was told by the drive through attendant that the closing hours for both the drive through and the lobby are 9:00PM. Can't suggest new drive through hours through Google Maps, only standard hours. This needs to be updated by the business owner.
Also a bit misleading to leave the AI order taking kiosk for the drive through operational and taking orders only to pull up to the window AFTER ordering to find that the facility is indeed closed. Drive through should state that facility is closed and not take orders.
UPDATE: Have relayed the same information in this review through the Krispy Kreme corporate contact portal as suggested by the owner response. Hopefully the drive through hours get updated as a result.
Fiona Kingery
i’ve gone here twice and the first time they didn’t have any donuts at like 11am and then i went yesterday and the reg glazed was probably old or something idk bc the glaze was completely wet and soaked into the doughnut and the dough itself was extremely dry. expensive doughnuts when you could have better tasting ones at safeway for $1. i’ve had krispy kreme before but this one absolutely sucks. you can even see in the picture that those are not what they’re supposed to look like at all.
The donuts are awesome. However, I was thrown off by the AI drive-thru. Is $20/dozen not enough to be able to order through a person?
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Doughnut, Original Glazed Dozen, Glazed Donuts, Original Glazed Doughnut
I came for a few hot glazed donuts.
Atmosphere: 4
Food: 4
Service: 4
get rid of the ai order screen, it never works
very bad donuts, very small
Atmosphere: 1
Food: 1
Service: 1
Service hours are not been respected I drove thru drive thru during the open hours showed online on a Saturday and they did not provide any service.
Atmosphere: 1
Food: 5
Service: 1
The gentleman in the drive thru was extremely rude. The donuts were cold as they were there for days. It seems like they were taken out of the fridge. Reading all the other reviews, I wouldn't doubt these donuts were old. The cinnamon roll donut i got was stale and rancid. So disgusting! The regular donuts tasted so gross too. $25 to receive garbage is ridiculous!
Food: 1
Service: 1
The store was closed 20 minutes before, and the workers saw us wanting to buy and ignored us! We traveled 30 minutes to buy donuts.
The store smelled of rancid oil, but I chocked it up to the unclean floors and how old the building looks. The "Hot Now" sign was on, which is what drew us in, however there was only cold (rancid oil tasting) bad versions of the great donut I grew up with. One young lady was having to hold down the fort, as the two men working there apparently couldn't lift a finger to help her. We had ordered mochas to go with our donuts, but she was so busy selling donuts to other customers that we never received our mochas. Both men came over and she told them she needed help getting them made, but they just walked away and ignored her request. Never Again! Not at this location!
Atmosphere: 1
Food: 1
Service: 1
Raw dough nuts , waisted money time and gas. And the whole family is disappointed and ruined day... just dangerous for health raw eggs are used to make dough nuts... raw dough can lead to salmonella, e. Coli and bird flu which recently there is an epidemic... hopefully we won't get sick!!!
RAW FOOD served here. I immediately called the store but was automatically directed to the corporate office.
You would think after leaving a message about raw food being served there that morning, like a whole tray of cinnamon rolls, someone would have called back. How many other people did they serve these two that morning? Both my boyfriend and I bit into this thing and said yeah, no. this is flat-out uncooked and raw.
Update: bathrooms are still not kept clean
Oh by the way, there is shit on the floor in the female bathroom for the last month that no one seems to notice and everyone keep stepping on.....
UPDATE bathrooms are still unkept
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Cinnamon roll donut was cold and old. Not impressed.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Glazed Donuts
Low choices on holiday items. HAD some in back racks, BUT was told those were for afternoon delivery??
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Doughnut
I drove all the way from Petaluma to the nearest Krispy Kreme, which happened to be in catatti
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Glazed Donuts
Drive through hours state 10pm on Google maps. This is incorrect as when I went to the location at 9:45PM I was told by the drive through attendant that the closing hours for both the drive through and the lobby are 9:00PM. Can't suggest new drive through hours through Google Maps, only standard hours. This needs to be updated by the business owner.
Also a bit misleading to leave the AI order taking kiosk for the drive through operational and taking orders only to pull up to the window AFTER ordering to find that the facility is indeed closed. Drive through should state that facility is closed and not take orders.
UPDATE: Have relayed the same information in this review through the Krispy Kreme corporate contact portal as suggested by the owner response. Hopefully the drive through hours get updated as a result.
i’ve gone here twice and the first time they didn’t have any donuts at like 11am and then i went yesterday and the reg glazed was probably old or something idk bc the glaze was completely wet and soaked into the doughnut and the dough itself was extremely dry. expensive doughnuts when you could have better tasting ones at safeway for $1. i’ve had krispy kreme before but this one absolutely sucks. you can even see in the picture that those are not what they’re supposed to look like at all.
Atmosphere: 1
Food: 1
Service: 1
Loading...