Phoenix Food Boutique - Rowland Heights (Nogales St)

Friendly staff, unique desert that you can’t find elsewhere and the killer signature coconut sago drink

Terrible service.

I ordered online and paid through Toast and had my mom pick up the food from this place. The cashier threw the pen and the receipt at my mom when she went to pick up the food. The cashier also tried to make my mom sign the receipt, which is illegal because I paid under MY card, not her card. The worker insisted that my mom had to sign the receipt for my card or else she wouldn't give us the food. The worker claimed that Toast would not pay them the money if my mom didn't sign, which shouldn't be true because I have ordered numerous times from other restaurants and shops, and they never ask me for a signature (Google says that Toast does not require a signature). Additionally, Toast says that the payment never gets handed to them, but goes directly to the restaurant, so I have to directly contact the resturant for the refund. I had already paid my money online, sent my order number and online receipt to my mom for confirmation, and the worker would not give us the food. My mom left the restaurant without the food.

I later called in and asked the lady, but she refused to talk to me in English. Later, speaking in Chinese, I explained the situation and asked for an explanation and refund. The same lady started yelling and talking over me on the phone.

Needless to say, although long-term customers (over 10 years) of this place, we will NEVER come here again after experiencing this type of treatment.

Atmosphere: 1

Food: 1

Service: 1

Fantastic

Atmosphere: 5

Food: 5

Service: 5

GOOD FOOD

Atmosphere: 5

Food: 5

Service: 5

Excellent food!!😋

This is year 2025, and your food has the taste of 1985. Relearn how to properly cook(read: use msg) and be thankful there's no proper competition in LA. Sad.

Disgusting food! Waste of my money!

Decent - suggest ordering ahead because they are very busy.

Love the noodles with brisket. The hot and spicy wings weren’t hot nor spicy, had a weird fried taste. Next time will try another

Absolutely disgusting food. The chicken isn't even edible and the fried rice was gross. I spent $16 on a plate I didn't even eat that took 15 minutes to prepare. Place is completely empty. Don't waste your time or money here. Most likely money laundering, always empty two ladies at front do nothing this place is suspect.

Atmosphere: 1

Food: 1

Service: 1

This was my first order here, and it will also be my last.

No greeting is fine, but the service was awful. I placed a takeout order and gave them my name. They immediately responded, rudely telling me that I had to show them the order.

I understand the need to confirm who's picking up, but their tone and attitude were unacceptable. Eventually, they asked for my phone number to confirm the order, as the Grubhub status still showed 'preparing' with no updates, and I couldn’t provide the page to show them.

So here’s my question: why is giving my name not enough? I don’t know if the lady I dealt with is the owner or not, but if she doesn’t understand English, that’s fine, she could have just spoken in Chinese and expressed that she didn’t understand. That’s her problem, not mine.

Bad service. I don’t have high expectations for the quality of the food either.

Atmosphere: 1

Food: 1

Service: 1

Very average

Atmosphere: 3

Food: 4

Service: 3

The quality of the food is exceptional and the taste is delicious.

Atmosphere: 5

Food: 5

Service: 5

The food was ok but not that great that is why only 3 stars. The price is just fair for a fair size of serving.

Atmosphere: 5

Food: 3

Service: 4

Recommended dishes: Seafood Ramen

I ordered squid and mapo tofu on doordash. The squid was too salty...the squid was full of salt particles and I couldn't bear to take one bite. I wonder what the chef here was thinking, was it intentional or something?

Food: 1

Delicious food, great service