Super rude and aggressive server. I went in after multiple times of coming in as a regular customer who would often go in and order and then use the bathroom or vice versa. Went in and used the bathroom first and then came out to order and server behaved very aggressively and rudely, repeatedly talking over me and telling me how I need to ask first and how it’s only for customers despite the fact I was about to order, told him I was a customer and have used the bathroom before and then ordered and then he repeatedly talked over me and interrupted me for a solid minute, acting super rude and aggressive, refusing to listen or have any reasonable understanding or professionalism, acting as if I was going in and messing up the bathroom. He could have phrased it in 5 different ways without yelling at me or being nearly as aggressive, shame especially when their are much nicer friendlier servers at this same place. That level of attitude and aggressive behavior towards a frequent customer makes me uninterested in coming back. Please improve your staffs behavior, professionalism, and your customer service.
Tony Chan (Uncle Tony)
professional, friendly, and passionate.
Stacy Kaufman
Sloppy and incompetent writing done on a $62 ice cream cake. Very disappointed and would not have come here had I known.
Valerie ಠ_ಠ
This employee was very helpful! Very funny, very charming, very polite as well! Will definitely be coming here again just for him! Thank you Bruce!!!!
Liza Martinez
After many months of closure store is finally open and remodeled
Freddy Panozo
My son was excited to come back to this location because it had been closed for a remodel. My son saw the creature creations menu was updated with characters from the movie IF, there were also little IF paper hats, all over the counters, so I put one on my son's head. We order ice cream, pay, and we're asked if we were dining in, I guess there's a "eating ice cream in-store" charge now. After a few minutes, the lady asks how we are doing, but then puts on a serious face and asks my son, "Did you grab that paper hat from the counter?" My son responds yes, she then tells my son directly, "You're not supposed to do that, those are for decoration only, next time ask". I then give her a look like what the heck, and I tell her I handed it to him. Then, she continues working. Ice cream was great, but why'd she have to say that to a 7 year old, seasonal paper hats have always been available for anyone to grab. There's more. Before she helped me, she also discouraged an elderly lady from getting a milkshake, by telling her she doesn't have clean blenders, and would have to wash them before helping her. The lady got mad and ordered a double scoop instead. She didn't seem to care about this store, she told other customers "this isn't my store, mine is in San Mateo, I'm just covering". Not a great look for a much anticipated re-opening.
It was a really busy line, but one of the ladies went out of her way to help me check out my stuff! And the chocolates are divine, especially the strawberry one especially! So happy that this place exists.
Chris G
I heard from another retailer it’s closed probably for good due to sale of the property & more housing.
Lori Wada
They're temporarily closed. Looks like their under construction. Drove 30 minutes to order my daughter's bday cake. I wish the store updated their hours so I didn't waste my time.
Fresh, clean, polite staff.
Super rude and aggressive server. I went in after multiple times of coming in as a regular customer who would often go in and order and then use the bathroom or vice versa. Went in and used the bathroom first and then came out to order and server behaved very aggressively and rudely, repeatedly talking over me and telling me how I need to ask first and how it’s only for customers despite the fact I was about to order, told him I was a customer and have used the bathroom before and then ordered and then he repeatedly talked over me and interrupted me for a solid minute, acting super rude and aggressive, refusing to listen or have any reasonable understanding or professionalism, acting as if I was going in and messing up the bathroom. He could have phrased it in 5 different ways without yelling at me or being nearly as aggressive, shame especially when their are much nicer friendlier servers at this same place. That level of attitude and aggressive behavior towards a frequent customer makes me uninterested in coming back. Please improve your staffs behavior, professionalism, and your customer service.
professional, friendly, and passionate.
Sloppy and incompetent writing done on a $62 ice cream cake. Very disappointed and would not have come here had I known.
This employee was very helpful! Very funny, very charming, very polite as well! Will definitely be coming here again just for him! Thank you Bruce!!!!
After many months of closure store is finally open and remodeled
My son was excited to come back to this location because it had been closed for a remodel. My son saw the creature creations menu was updated with characters from the movie IF, there were also little IF paper hats, all over the counters, so I put one on my son's head. We order ice cream, pay, and we're asked if we were dining in, I guess there's a "eating ice cream in-store" charge now. After a few minutes, the lady asks how we are doing, but then puts on a serious face and asks my son, "Did you grab that paper hat from the counter?" My son responds yes, she then tells my son directly, "You're not supposed to do that, those are for decoration only, next time ask". I then give her a look like what the heck, and I tell her I handed it to him. Then, she continues working. Ice cream was great, but why'd she have to say that to a 7 year old, seasonal paper hats have always been available for anyone to grab. There's more. Before she helped me, she also discouraged an elderly lady from getting a milkshake, by telling her she doesn't have clean blenders, and would have to wash them before helping her. The lady got mad and ordered a double scoop instead. She didn't seem to care about this store, she told other customers "this isn't my store, mine is in San Mateo, I'm just covering". Not a great look for a much anticipated re-opening.
Atmosphere: 1
Food: 1
Service: 1
Open for business ?
Atmosphere: 5
Food: 5
Service: 5
Closed!!
CLOSED DOWN…no longer open ??
Restaurantji Recommends
This location is closed.
It was a really busy line, but one of the ladies went out of her way to help me check out my stuff! And the chocolates are divine, especially the strawberry one especially! So happy that this place exists.
I heard from another retailer it’s closed probably for good due to sale of the property & more housing.
They're temporarily closed. Looks like their under construction. Drove 30 minutes to order my daughter's bday cake. I wish the store updated their hours so I didn't waste my time.
My mocha coffee is the best ?
Loading...