Bad First Experience. Employees lack Sanitation Skills. Employees are scratching their head and touching their hair, and face while in the process of making the drink. Captured a few pics in which I will share with the SMC Environmental Health Services. This place was not it
Atmosphere: 1
Food: 1
Service: 1
Olivia Vicentini
Very good drinks, although quite sugary ??
Atmosphere: 5
Food: 3
Service: 4
Mina Nguyen
I’ve been coming here since they first opened and the wait time was over an hour because they were the only boba place in town. I have recently decided to never come back because of the abysmal service. First of all, my mom and I ordered two strawberry matcha lattes. I attached a picture below of what they looked like as they were handed to us. Keep in mind, these weren’t matcha lattes. These were supposed to be their popular strawberry matcha lattes, and yet there was no strawberry purée and hardly any matcha. The pictures are deceiving and the drink is greener than it is in real life. We essentially paid almost $17 for two cups of slightly sour milk. It was so disappointing and disgusting. We didn’t say anything because we didn’t want to make a scene, and we thought it would be better to vote with our wallets and never return. Additionally, the service was terrible. When this place first opened, even as the lines threatened to wrap around the block, all the employees were on top of their game and were doing their best. They would sometimes literally run around the kitchen trying their best to keep up with the orders. Now, they literally just stand around in the back and talk while the tickets are untouched. Our barista had his friend come around the back and was just talking to her, hugging her, and laughing with her with no regards to the 10 people waiting for their drinks that hadn’t been started yet. When they finally started making the drinks, they would look at the tickets, wander around in a daze, or space out. It was absolutely terrible and never in my life have I been so upset at service workers. Look, I understand that you can’t just shut your mouth and never have fun during work. I myself am a working student. I like having fun at work with friends, but I also understand that it’s work. There are paying customers that are depending on me, and when it’s time to get the job done all the fun can wait. Management has seriously fallen off and I cannot in good conscious recommend anyone coming here. The poor customer service has been an issue for over a year now, but I was able to overlook it because the drinks were still good. Now, the drinks are equally as bad. It’s not worth it coming here. Don’t waste your time and money.
Atmosphere: 1
Food: 1
Service: 1
Marcela Ma
This is ones of my kids favorite place for Thai tea he described it as “taste like sweet heaven” it’s really delicious and the boba is always fresh, it’s all done well. Service was great!! It’s is a small place with only two tables inside and one outside more of a grab and go which works because there is lots to see down laurel st.
Parking: There’s enough parking
Atmosphere: 3
Food: 5
Service: 5
Victor Miranda
Great seafood plates.
Atmosphere: 4
Food: 4
Service: 4
Owen Sgro
Absolutely love Boba Guys and it's my favorite and go to boba place.
Atmosphere: 5
Food: 5
Service: 5
Jack Budde
Great drinks, amazing service, and unique seasonals. Best boba in the bay area
Nuria Navarrete
Ordered the Horchata bobba..terrible. I'd love to know whats he benefit to tip before hand when in the end your drink sucks. Worst Horchata boba I've ever had. Zero customer service. Ordered through a tablet and very limited options.
Disgusting, usually love the place, but the employees keep getting my order wrong, the past 4 times I’ve been, I have been given almond jelly instead of aloe, and I am severely lactose intolerant. This is awful service and I wish they would check the receipts twice. 1/10 will probably not visit
Atmosphere: 2
Food: 1
Service: 2
Kenzo Makitani
Ordered a matcha milk tea and it tasted terrible. Mixed it really well and every other sip was either too sweet or just bad, meaning the boba was over sweetened. Hardly tasted the matcha. Inside was dirty too, trash everywhere on the ground, trash bins full and hidden away under the counter. Employees never greeted customers and were busy yapping in the back. Management needs to step in keep the place clean and train their employees correctly how to make drinks and interact with customers. Probably the worst boba guys I've been to and they're usually pretty decent.
Atmosphere: 1
Food: 1
Service: 1
Terra Shelton
Consistently the best boba drinks. I've tried a handful of flavors and am so happy each time. The black sugar hojicha is my new favorite!
bhavi saklecha
Perfect boba. We get the jasmone or rose.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Choose a Tea
Jonathan
They got my order wrong both times I went lol. Bark!
Fast service
Atmosphere: 5
Food: 5
Service: 5
Give me a boba.
Atmosphere: 5
Food: 5
Service: 5
Bad First Experience. Employees lack Sanitation Skills. Employees are scratching their head and touching their hair, and face while in the process of making the drink. Captured a few pics in which I will share with the SMC Environmental Health Services. This place was not it
Atmosphere: 1
Food: 1
Service: 1
Very good drinks, although quite sugary ??
Atmosphere: 5
Food: 3
Service: 4
I’ve been coming here since they first opened and the wait time was over an hour because they were the only boba place in town. I have recently decided to never come back because of the abysmal service. First of all, my mom and I ordered two strawberry matcha lattes. I attached a picture below of what they looked like as they were handed to us. Keep in mind, these weren’t matcha lattes. These were supposed to be their popular strawberry matcha lattes, and yet there was no strawberry purée and hardly any matcha. The pictures are deceiving and the drink is greener than it is in real life. We essentially paid almost $17 for two cups of slightly sour milk. It was so disappointing and disgusting. We didn’t say anything because we didn’t want to make a scene, and we thought it would be better to vote with our wallets and never return. Additionally, the service was terrible. When this place first opened, even as the lines threatened to wrap around the block, all the employees were on top of their game and were doing their best. They would sometimes literally run around the kitchen trying their best to keep up with the orders. Now, they literally just stand around in the back and talk while the tickets are untouched. Our barista had his friend come around the back and was just talking to her, hugging her, and laughing with her with no regards to the 10 people waiting for their drinks that hadn’t been started yet. When they finally started making the drinks, they would look at the tickets, wander around in a daze, or space out. It was absolutely terrible and never in my life have I been so upset at service workers. Look, I understand that you can’t just shut your mouth and never have fun during work. I myself am a working student. I like having fun at work with friends, but I also understand that it’s work. There are paying customers that are depending on me, and when it’s time to get the job done all the fun can wait. Management has seriously fallen off and I cannot in good conscious recommend anyone coming here. The poor customer service has been an issue for over a year now, but I was able to overlook it because the drinks were still good. Now, the drinks are equally as bad. It’s not worth it coming here. Don’t waste your time and money.
Atmosphere: 1
Food: 1
Service: 1
This is ones of my kids favorite place for Thai tea he described it as “taste like sweet heaven” it’s really delicious and the boba is always fresh, it’s all done well.
Service was great!! It’s is a small place with only two tables inside and one outside more of a grab and go which works because there is lots to see down laurel st.
Parking: There’s enough parking
Atmosphere: 3
Food: 5
Service: 5
Great seafood plates.
Atmosphere: 4
Food: 4
Service: 4
Absolutely love Boba Guys and it's my favorite and go to boba place.
Atmosphere: 5
Food: 5
Service: 5
Great drinks, amazing service, and unique seasonals. Best boba in the bay area
Ordered the Horchata bobba..terrible. I'd love to know whats he benefit to tip before hand when in the end your drink sucks. Worst Horchata boba I've ever had. Zero customer service. Ordered through a tablet and very limited options.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Disgusting, usually love the place, but the employees keep getting my order wrong, the past 4 times I’ve been, I have been given almond jelly instead of aloe, and I am severely lactose intolerant. This is awful service and I wish they would check the receipts twice. 1/10 will probably not visit
Atmosphere: 2
Food: 1
Service: 2
Ordered a matcha milk tea and it tasted terrible. Mixed it really well and every other sip was either too sweet or just bad, meaning the boba was over sweetened. Hardly tasted the matcha. Inside was dirty too, trash everywhere on the ground, trash bins full and hidden away under the counter. Employees never greeted customers and were busy yapping in the back. Management needs to step in keep the place clean and train their employees correctly how to make drinks and interact with customers. Probably the worst boba guys I've been to and they're usually pretty decent.
Atmosphere: 1
Food: 1
Service: 1
Consistently the best boba drinks. I've tried a handful of flavors and am so happy each time. The black sugar hojicha is my new favorite!
Perfect boba. We get the jasmone or rose.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Choose a Tea
They got my order wrong both times I went lol. Bark!
Loading...