Chipotle Mexican Grill

If I could give 0 stars for customer service- I would. This is now the third time I’ve had an uncomfortable experience with their customer service. I first witnessed one of the workers roll his eyes at the guy in front of me because he changed his mind on which meat. Then it was my turn I got the same attitude and rolled his eyes at me because my six year old was taking a second to make up her mind. I get chipotle probably twice a week at different locations and this one in particular charged everything differently. They won’t let you get a side quesadilla like the other locations. Anyway, we ate inside and This same worker kept staring us down while we ate and it was super uncomfortable. Even as we walked out.

Atmosphere: 1

Food: 4

Service: 1

Skimpy bowl

Very clean. Friendly staff.

Atmosphere: 5

Food: 5

Service: 5

Had a great generous portion burrito bowl for only $11. Thanks Alfonso!

For a Chipotle the Service was abysmal! Rude guy behind the counter and the gal that checked me out never asked if I wanted a drink or anything just told me my total and moved on to the next person. She didnt make eye contact, just worried about pushing through to the next person in line. And it wasnt busy. There was one perosn behind me.

Atmosphere: 2

Food: 4

Service: 2

The csm was stingy with ingredients to the $5.95 kids meal. She kept telling me she couldn't do things but she could. It would just be a dollar extra or 50¢ extra. She assumed I wasn't willing to pay 50¢ extra.

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Kids Meal with Grilled Chicken

Fast food

Atmosphere: 3

Food: 4

Service: 3

I almost gave up on Chipotle. I've had the San Mateo park place and Chess locations and both are horrible. Very small portions and bland. I decided to give this San Carlos location a try and I'm so happy I did! The food was so flavorful and the portions were big!! Also they didn't mess up or forget anything from my ubereats delivery! The food was delicious.The corn Salsa and their amazing chips were also amazing. They gave us tons of chips. I'm staying with this location. Good job San Carlos!!

Atmosphere: 5

Food: 5

Service: 5

Over the last couple of visits, I’ve noticed the portion sizes are getting smaller. During my most recent visit, my meal was much lighter than usual. At the same time, I saw a crew member making themselves a burrito that was extremely large, with extra guacamole inside and on the side.

It feels disappointing to see employees serving themselves oversized meals while paying customers receive less. I really enjoy Chipotle, but I hope you can address this and keep portions consistent.

Atmosphere: 3

Food: 2

Service: 2

This is simply the best Chipotle in the area. They make burritos so neat, it’s very clean inside. The way they put food together is just perfect.

Atmosphere: 5

Food: 5

Service: 5

Tasteful. Friendly staff.

Atmosphere: 5

Food: 5

Service: 5

The beans look like it was not cooked and they serve a small quantity of protein! Definitely not recommend this place!

Food: 2

Service: 1

Great service. Food handled well, experienced people made it a good lunch stop!

Nothing special

Atmosphere: 2

Food: 3

Service: 3

Coming here on daily basis for years. Always on spot. Always clean.

Atmosphere: 5

Food: 5

Service: 5