It's a hit or miss here. Sometimes it's great customer service then sometimes someone just decides to ruin everybody's day lol Reading the 1 star comments and unfortunately had dealt with a common issue this morning. The lady at the drive through window must've had a bad morning... really bad attitude.
Pablo Sabri
At 4:42 PM, I ordered a drink and patiently waited for 25 minutes before receiving it. After 20 minutes of waiting, I went to the counter to ask why I still hadn’t received my drink. The staff behaved indifferently and told me someone would assist me shortly, but they made me wait even longer. When I told them it had been 20 minutes since I placed the order, one of the employees responded in a disrespectful manner with a disgusting facial expression and said, “I don’t think it’s been 20 minutes.” I showed her the exact order time through the app, but instead of apologizing, she said, “It’s not 20 minutes, it’s been 18,” and then made me wait another 7 minutes before finally giving me my drink.
This is unacceptable. Someone with no respect for customers and no sense of professionalism should not be working in the service industry. Sometimes an order can be missed, and if this had been explained to me kindly, I would have understood and waited. But this employee clearly lacks basic courtesy and any understanding of professional conduct.
Christopher
Julian was unprofessional didn’t hear my order when we pulled up to the window and said our order clearly when we finished speaking at the window he stared at us with akward silence and then he said I’ll take care of the order and made us kept repeating in the drive thru made us drive around and when we went around he then proceeded to not take our order when he said he couldn’t hear us even tho the order was popping up on the screen. This was comedic and I was looking forward to experience the drive thru but because of Julian it was a horrible experience. Not something I expect from a place like a Starbucks frsnchise.
Sameer Shirva
One of the better Starbucks. Bright location, unlike other Starbucks. Baristas were helpful and service was quick.
Austin Coleman
The best Starbucks. Friendly and fast and good quality.
Atmosphere: 5
Food: 5
Service: 5
Gatsby Lee
Wow. Very clean, neat, cozy environment. Not so many ppl. Pretty quite. Easy access to San Carlos airport.
Atmosphere: 5
Food: 5
Service: 5
Randy Luckey
Pricey $$$
Atmosphere: 3
Food: 3
Service: 3
Sophia
Lots of bright, natural lighting. Big open space with lots of seating with access to power outlets. Clean. Three individual all-gender bathrooms. Friendly staff. Drinks come out perfect every time. Good place to work. Some people take personal and work calls though, so I recommend bringing noise canceling headphones if that bothers you.
Atmosphere: 5
Food: 5
Service: 5
kylee lopes
We stopped through the drive through to get some snacks and drinks and Sofia seemed so inconvenienced to have to talk to us. She told us the total at the window and we handed her our card instead she shoved the card reader out and waited to see if we would tip her. We tipped her $2 and then she handed us she card reader to finish the transaction. She walked away annoyed. When she handed us the drinks we said thank you. She didn’t say anything or look at us. Then she handed us the food, we said thank you, she didn’t say anything or look at us, then we asked for straws and she rolled her eyes and acted super inconvenienced. When she handed us the straws we said thank you again and she walked away and closed the window. We will not be coming back here solely because of the customer service. This was 7/25 around 12:40pm
Atmosphere: 1
Food: 4
Service: 1
Dennys Melinte
Rude staff, the man at the drive thru should not be working with customers. Did not know how to give customer service. I expected more from starbucks…
Amazing customer service. Melvin is awesome and was super friendly. The location too is right near the interstate and super convenient. It’s a great place to study and get away for focus as well as start the day. My favorite location and the staff are amazing. Thank you
Atmosphere: 5
Food: 5
Service: 5
Sean Robinson
Has the stupidest drive thru setup. Whoever designed it should of been sacked.
Atmosphere: 3
Food: 4
Service: 4
Alex N
Drive thru cashier rude, shows no enthusiasm or care.
Atmosphere: 3
Food: 2
Service: 1
Paul Hembey
The coolest Starbucks I have seen. Great staff
Atmosphere: 5
Food: 5
Service: 5
Leo Xiao
They removed the tall chairs intentionally to discourage people sitting at the tall tables
It's a hit or miss here. Sometimes it's great customer service then sometimes someone just decides to ruin everybody's day lol Reading the 1 star comments and unfortunately had dealt with a common issue this morning. The lady at the drive through window must've had a bad morning... really bad attitude.
At 4:42 PM, I ordered a drink and patiently waited for 25 minutes before receiving it. After 20 minutes of waiting, I went to the counter to ask why I still hadn’t received my drink. The staff behaved indifferently and told me someone would assist me shortly, but they made me wait even longer. When I told them it had been 20 minutes since I placed the order, one of the employees responded in a disrespectful manner with a disgusting facial expression and said, “I don’t think it’s been 20 minutes.” I showed her the exact order time through the app, but instead of apologizing, she said, “It’s not 20 minutes, it’s been 18,” and then made me wait another 7 minutes before finally giving me my drink.
This is unacceptable. Someone with no respect for customers and no sense of professionalism should not be working in the service industry. Sometimes an order can be missed, and if this had been explained to me kindly, I would have understood and waited. But this employee clearly lacks basic courtesy and any understanding of professional conduct.
Julian was unprofessional didn’t hear my order when we pulled up to the window and said our order clearly when we finished speaking at the window he stared at us with akward silence and then he said I’ll take care of the order and made us kept repeating in the drive thru made us drive around and when we went around he then proceeded to not take our order when he said he couldn’t hear us even tho the order was popping up on the screen. This was comedic and I was looking forward to experience the drive thru but because of Julian it was a horrible experience. Not something I expect from a place like a Starbucks frsnchise.
One of the better Starbucks. Bright location, unlike other Starbucks. Baristas were helpful and service was quick.
The best Starbucks. Friendly and fast and good quality.
Atmosphere: 5
Food: 5
Service: 5
Wow. Very clean, neat, cozy environment.
Not so many ppl. Pretty quite. Easy access to San Carlos airport.
Atmosphere: 5
Food: 5
Service: 5
Pricey $$$
Atmosphere: 3
Food: 3
Service: 3
Lots of bright, natural lighting. Big open space with lots of seating with access to power outlets. Clean. Three individual all-gender bathrooms. Friendly staff. Drinks come out perfect every time. Good place to work. Some people take personal and work calls though, so I recommend bringing noise canceling headphones if that bothers you.
Atmosphere: 5
Food: 5
Service: 5
We stopped through the drive through to get some snacks and drinks and Sofia seemed so inconvenienced to have to talk to us.
She told us the total at the window and we handed her our card instead she shoved the card reader out and waited to see if we would tip her. We tipped her $2 and then she handed us she card reader to finish the transaction. She walked away annoyed. When she handed us the drinks we said thank you. She didn’t say anything or look at us. Then she handed us the food, we said thank you, she didn’t say anything or look at us, then we asked for straws and she rolled her eyes and acted super inconvenienced. When she handed us the straws we said thank you again and she walked away and closed the window. We will not be coming back here solely because of the customer service. This was 7/25 around 12:40pm
Atmosphere: 1
Food: 4
Service: 1
Rude staff, the man at the drive thru should not be working with customers. Did not know how to give customer service. I expected more from starbucks…
Restaurantji Recommends
Amazing customer service. Melvin is awesome and was super friendly. The location too is right near the interstate and super convenient. It’s a great place to study and get away for focus as well as start the day. My favorite location and the staff are amazing. Thank you
Atmosphere: 5
Food: 5
Service: 5
Has the stupidest drive thru setup. Whoever designed it should of been sacked.
Atmosphere: 3
Food: 4
Service: 4
Drive thru cashier rude, shows no enthusiasm or care.
Atmosphere: 3
Food: 2
Service: 1
The coolest Starbucks I have seen. Great staff
Atmosphere: 5
Food: 5
Service: 5
They removed the tall chairs intentionally to discourage people sitting at the tall tables
Atmosphere: 1
Food: 2
Service: 1
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