First and last time I visit this Pollo loco. Employees don't know how to count money. Bad service. Ordered a salad, no flavor, no fork. Am I supposed to eat with fingers!? Horchata tasted like s***! Had to throw it away. Had to ask for ranch 20 times! 🤯Not like this place is cheap. $16 for a salad? Cmon now. Need to do better! Check reviews! Manager sucked too! So not worth it!!
DESKA8181
They asked a few times what kind of tortillas , I said like 3 times flower , we get home and they gave us corn , wth lol , anyone hi ? Lol , pollo loco not tasting like before tho , stater bros has pollo asado, pretty good yo
Corien Garcia
Service is great
Genaro Aparicio
Chicken was good, employees were very helpful because I was using coupon in app and was having problems. They happily helped me
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl
B L
No more keto burrito.. not happy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Los Raiders
I crazy how yesterday queso chicken was sooo different from today. Today's tasted more like a just rice and bean. Found 1 piece of chicken. It fell on the floor. My burrito had beans and rice all over the outside. They knew it because they grilled it that way. Was a soggy mess. Very disappointing 1 bit and it was all over the place at $11 never again
Food: 1
Having fun with my beardies
Tasty food and fast drive thru
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad, Original Pollo Bowl
Dalia Navia
Nice friendly staff, and quick service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Grande Avocado Chicken Bowl
Staci Payne-Herder
It was loud Dining room was dirty Customer service. Was rushing us to place our order No salad dressing given for the taco salad
Atmosphere: 1
Food: 3
Service: 1
Michelle Lunetta
I absolutely love this place, but I wasn't fond of the location.
Vegetarian options: Beans, coleslaw, mashed potatoes, mac and cheese, rice, salad, and soup.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Burrito, Creamy Cilantro Dressing Only Half Full at the San Dimas Store
One of the better pollo locos I've been to(from Pomona)..on this Sunday,ordered chix nachos and was surprised by the amount of cheese used,as most skimp out on this.kevin h(printed on receipt) was good at service,as the kitchen crew on June 09 2024 at 730 pm....floor was fairly clean considering its San dimas.thanks to all involved this time around.bathrooms were well kept but be warned,the toilets are like going down a raging waters water slide,so be prepared (lol)..vwhooshhh
Atmosphere: 5
Food: 5
Service: 5
Guicho D
Customer service is great!! Always fresh and good food. Lots of variety.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl, Grande Avocado Chicken Bowl
Ceci R
The restaurant had a very dirty look and feel!! The cashier was new and did not know how to take the order, which is understandable. It took about 15 minutes to put the order in and an added 30 to get the food, which was not even the correct order. I could not understand why my grandson would not eat his burrito as he always gets the same thing. The tortilla was burnt! I would have went and swapped it for a new one but it was so obvious they wer struggling! Service was awful, they seemed to be VERY understaffed also! Worst El Pollo Loco vist ever!
Atmosphere: 1
Food: 1
Service: 1
Ro Aez
One of the better pollo locos I've been to(from Pomona)..on this Sunday,ordered chix nachos and was surprised by the amount of cheese used,as most skimp out on this.kevin h(printed on receipt) was good at service,as the kitchen crew on June 09 2024 at 730 pm....floor was fairly clean considering its San dimas.thanks to all involved this time around.bathrooms were well kept but be warned,the toilets are like going down a raging waters water slide,so be prepared (lol)..vwhooshhh
First and last time I visit this Pollo loco. Employees don't know how to count money. Bad service. Ordered a salad, no flavor, no fork. Am I supposed to eat with fingers!? Horchata tasted like s***! Had to throw it away. Had to ask for ranch 20 times! 🤯Not like this place is cheap. $16 for a salad? Cmon now. Need to do better! Check reviews!
Manager sucked too! So not worth it!!
They asked a few times what kind of tortillas , I said like 3 times flower , we get home and they gave us corn , wth lol , anyone hi ? Lol , pollo loco not tasting like before tho , stater bros has pollo asado, pretty good yo
Service is great
Chicken was good, employees were very helpful because I was using coupon in app and was having problems. They happily helped me
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl
No more keto burrito.. not happy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
I crazy how yesterday queso chicken was sooo different from today. Today's tasted more like a just rice and bean. Found 1 piece of chicken. It fell on the floor. My burrito had beans and rice all over the outside. They knew it because they grilled it that way. Was a soggy mess. Very disappointing 1 bit and it was all over the place at $11 never again
Food: 1
Tasty food and fast drive thru
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad, Original Pollo Bowl
Nice friendly staff, and quick service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Grande Avocado Chicken Bowl
It was loud
Dining room was dirty
Customer service. Was rushing us to place our order
No salad dressing given for the taco salad
Atmosphere: 1
Food: 3
Service: 1
I absolutely love this place, but I wasn't fond of the location.
Vegetarian options: Beans, coleslaw, mashed potatoes, mac and cheese, rice, salad, and soup.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Burrito, Creamy Cilantro Dressing Only Half Full at the San Dimas Store
Restaurantji Recommends
Yummie chicken
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
One of the better pollo locos I've been to(from Pomona)..on this Sunday,ordered chix nachos and was surprised by the amount of cheese used,as most skimp out on this.kevin h(printed on receipt) was good at service,as the kitchen crew on June 09 2024 at 730 pm....floor was fairly clean considering its San dimas.thanks to all involved this time around.bathrooms were well kept but be warned,the toilets are like going down a raging waters water slide,so be prepared (lol)..vwhooshhh
Atmosphere: 5
Food: 5
Service: 5
Customer service is great!! Always fresh and good food. Lots of variety.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl, Grande Avocado Chicken Bowl
The restaurant had a very dirty look and feel!! The cashier was new and did not know how to take the order, which is understandable. It took about 15 minutes to put the order in and an added 30 to get the food, which was not even the correct order. I could not understand why my grandson would not eat his burrito as he always gets the same thing. The tortilla was burnt! I would have went and swapped it for a new one but it was so obvious they wer struggling! Service was awful, they seemed to be VERY understaffed also! Worst El Pollo Loco vist ever!
Atmosphere: 1
Food: 1
Service: 1
One of the better pollo locos I've been to(from Pomona)..on this Sunday,ordered chix nachos and was surprised by the amount of cheese used,as most skimp out on this.kevin h(printed on receipt) was good at service,as the kitchen crew on June 09 2024 at 730 pm....floor was fairly clean considering its San dimas.thanks to all involved this time around.bathrooms were well kept but be warned,the toilets are like going down a raging waters water slide,so be prepared (lol)..vwhooshhh
Atmosphere: 5
Food: 5
Service: 5
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