The hot bar is good but the employees here are hilariously apathetic. Today I walked up to the register to find no one there. An employee nearby stocking shelves says "we'll be with you in a minute" and continues to stock shelves. So I wait, now a line of 4 people has formed behind me, someone asks me what is going on. I'm now their defacto leader but sadly I have no answers. The employee nearby continues to stock shelves. This is very important work apparently. Finally a different employee comes out of an aisle, starts scanning my items without even saying hello. She finishes the transaction and doesn't say a word except "byyyyyye" with maximum vocal fry. I'm not sure what Mr. Lassen is doing to these people but their spirit is clearly broken.
Kyla F.
This store is overpriced, sells old, sometimes even rotten food, and doesn't staff properly. The vitamin/supplement section has been one of the last redeeming qualities about this store, but now they don't even have an employee in that section to help find things. There seemed to be a single cashier and a single person working in the deli (midday on a Saturday) so literally no one could assist us in the vitamins. In the deli department, they were selling sandwiches with literally moldy tomatoes on them. And the cashier was condescending and rude with everyone I heard them interact with. On another note, I think it's also worth mentioning that everything seems to be marked up in price here. If you're going to charge that much, at least have more people working in the store and use fresh ingredients! Super disappointed about this store going downhill so much.
Laurie E.
I find that the employees in this store tend to be both rude and dismissive. I much prefer to shop for my natural foods at Sunshine Market in Morro Bay.
Rusty Roquet
Great quality and helpful staff.
Christina Grace
Incredibly rude, inconsiderate, and arrogant. Oh also, no compassion. You’d think with the exorbitant cost of everything there they afford some human decency
Slo C.
I like Lassens but I cannot get over the music played here. "We'll have satanic Christmas Eve""I've never done thisBaby be gentleIt's my first timeI've got you inside""I wanna take you in the kitchenLift up your wedding dress someone was probably murdered in""Not too worried about damnation"This is a little weird Lassens. Let's change this.
Marbella Cambray
always closed!!!4:50 pm Sunday
Sherri P.
Years ago this place was awesome. Diego was the best at customer service and always went out of his way to get products that the customers requested and was very helpful. There was also a very nice, soft spoken Cashier with long dark hair that was always welcoming. Now it seems the only time this place is pleasant is when a gentleman by the name of Nick is there. Nick is very helpful and never makes you feel like a bother. This last visit there was painfully awful. A guy was walking around with his face in a clip board so I asked the cashier for help finding a product. I felt as though I was a bother to him as he had to leave the checkout briefly to pass it on to the guy in the clip board who also appeared bothered that I dare ask for help. All he did was say "over there" and pointed to a center stand. Then I went back to the cashier and this time had a customer so he put my stuff aside to help that person. It would have taken him less than a minute to walk over and grab the item for me check my items out. His body language showed that he wanted to get me out of there as quick as possible. Talk about feeling like a bother. If I ever go back to that store I will call ahead and will only go if it is Nick and the staff he works with because they are all so very kind, considerate and know how to treat their customers
Tom S.
Does anyone teach their employees about customer service anymore? Clearly not at Lassens. Some mealy mouthed dude answered the phone and wouldn't open his mouth while speaking. I'm inquiring about buying tri tips and this guy was totally worthless. I keep trying to shop here but I'm continually disappointed. I think I'll just go around the corner from now on....
Chris M.
Great customer service and information from their advisor to help us find natural products to help with gout. Highly recommended!
Very customer service oriented. I love this place so much better than whole foods. They could take a lesson from Lassens.
Julie Knudsen
Selection of items is great for the healthy shopper. But the staff leave a lot to be desired. No one really around to ask questions to. Found someone who worked there and asked if they had garlic infused olive oil. Now here’s a pet peeve of mine. Her answer was “if “we have it it would be in aisle 16. So I tell her yes I’ve looked in that aisle but I couldn’t find it. So she says “yeah so we probably don’t have it.” . Really??? I figured all of that out on my own so the reason I was asking was to get an actual answer. Find out if you stock it first of all, since you clearly don’t know, and second of all find out if it’s in stock, or if it will be soon, or… ugh
Chuck S.
Avoid Lassens in San Luis Obispo like the plague.. employees have a bad attitude, not helpful, and no knowledge of any of the products.. add to that the high markup on pricing of products, and you have a store that begs to be boycotted.. shame, since the market & deli that was there before was very popular, and I shopped there 4 or more times a week.. the employees at that store were very friendly helpful, and had lots of knowledge about all the products, but now.. not at all.. the employees all look unhappy, and as if they would prefer to be some place else.. we should help them by closing down that store.. just Boycott Lassens in SLO
Barbara T.
Horrible customer service. On multiple occasions have had questions about products they carry and would have liked to purchase. No one seems to be available to assist when I am in the store and have been told to call and leave a message.
Matthew A.
This place was my go to for fresh juice....Place for years..... now I skip this place ....New employee's very slow and not trained ...They just don't care....management has gone down the drain.... Forget this place.....
The hot bar is good but the employees here are hilariously apathetic. Today I walked up to the register to find no one there. An employee nearby stocking shelves says "we'll be with you in a minute" and continues to stock shelves. So I wait, now a line of 4 people has formed behind me, someone asks me what is going on. I'm now their defacto leader but sadly I have no answers. The employee nearby continues to stock shelves. This is very important work apparently. Finally a different employee comes out of an aisle, starts scanning my items without even saying hello. She finishes the transaction and doesn't say a word except "byyyyyye" with maximum vocal fry. I'm not sure what Mr. Lassen is doing to these people but their spirit is clearly broken.
This store is overpriced, sells old, sometimes even rotten food, and doesn't staff properly. The vitamin/supplement section has been one of the last redeeming qualities about this store, but now they don't even have an employee in that section to help find things. There seemed to be a single cashier and a single person working in the deli (midday on a Saturday) so literally no one could assist us in the vitamins. In the deli department, they were selling sandwiches with literally moldy tomatoes on them. And the cashier was condescending and rude with everyone I heard them interact with. On another note, I think it's also worth mentioning that everything seems to be marked up in price here. If you're going to charge that much, at least have more people working in the store and use fresh ingredients! Super disappointed about this store going downhill so much.
I find that the employees in this store tend to be both rude and dismissive. I much prefer to shop for my natural foods at Sunshine Market in Morro Bay.
Great quality and helpful staff.
Incredibly rude, inconsiderate, and arrogant. Oh also, no compassion. You’d think with the exorbitant cost of everything there they afford some human decency
I like Lassens but I cannot get over the music played here. "We'll have satanic Christmas Eve""I've never done thisBaby be gentleIt's my first timeI've got you inside""I wanna take you in the kitchenLift up your wedding dress someone was probably murdered in""Not too worried about damnation"This is a little weird Lassens. Let's change this.
always closed!!!4:50 pm Sunday
Years ago this place was awesome. Diego was the best at customer service and always went out of his way to get products that the customers requested and was very helpful. There was also a very nice, soft spoken Cashier with long dark hair that was always welcoming. Now it seems the only time this place is pleasant is when a gentleman by the name of Nick is there. Nick is very helpful and never makes you feel like a bother. This last visit there was painfully awful. A guy was walking around with his face in a clip board so I asked the cashier for help finding a product. I felt as though I was a bother to him as he had to leave the checkout briefly to pass it on to the guy in the clip board who also appeared bothered that I dare ask for help. All he did was say "over there" and pointed to a center stand. Then I went back to the cashier and this time had a customer so he put my stuff aside to help that person. It would have taken him less than a minute to walk over and grab the item for me check my items out. His body language showed that he wanted to get me out of there as quick as possible. Talk about feeling like a bother. If I ever go back to that store I will call ahead and will only go if it is Nick and the staff he works with because they are all so very kind, considerate and know how to treat their customers
Does anyone teach their employees about customer service anymore? Clearly not at Lassens. Some mealy mouthed dude answered the phone and wouldn't open his mouth while speaking. I'm inquiring about buying tri tips and this guy was totally worthless. I keep trying to shop here but I'm continually disappointed. I think I'll just go around the corner from now on....
Great customer service and information from their advisor to help us find natural products to help with gout. Highly recommended!
Restaurantji Recommends
Very customer service oriented. I love this place so much better than whole foods. They could take a lesson from Lassens.
Selection of items is great for the healthy shopper. But the staff leave a lot to be desired. No one really around to ask questions to. Found someone who worked there and asked if they had garlic infused olive oil. Now here’s a pet peeve of mine. Her answer was “if “we have it it would be in aisle 16. So I tell her yes I’ve looked in that aisle but I couldn’t find it. So she says “yeah so we probably don’t have it.” . Really??? I figured all of that out on my own so the reason I was asking was to get an actual answer. Find out if you stock it first of all, since you clearly don’t know, and second of all find out if it’s in stock, or if it will be soon, or… ugh
Avoid Lassens in San Luis Obispo like the plague.. employees have a bad attitude, not helpful, and no knowledge of any of the products.. add to that the high markup on pricing of products, and you have a store that begs to be boycotted.. shame, since the market & deli that was there before was very popular, and I shopped there 4 or more times a week.. the employees at that store were very friendly helpful, and had lots of knowledge about all the products, but now.. not at all.. the employees all look unhappy, and as if they would prefer to be some place else.. we should help them by closing down that store.. just Boycott Lassens in SLO
Horrible customer service. On multiple occasions have had questions about products they carry and would have liked to purchase. No one seems to be available to assist when I am in the store and have been told to call and leave a message.
This place was my go to for fresh juice....Place for years..... now I skip this place ....New employee's very slow and not trained ...They just don't care....management has gone down the drain.... Forget this place.....