The Restaurant was CLOSED! They went out of Business on 12/24/25, a week before my reservation. And no one notified me, open table sent me a notice that day that my reservation was still good and see you in a couple hours! It basically ruined my wife's and my New Year's date! I will be calling restaurants or venues directly now for reservations! Open table is a joke and I will never use again!
Sandra
I haven't visited since the previous owners, probably 30+years ago but I wanted to have one last visit before they close. Unfortunately , the food and service was not the same.  I know they're on their way out, but they should go out with a bang instead they said they weren't able to honor some of the items on the menu and wouldn't substitute, then there was bugs flying around while I was eating (I'm pretty sure I ate one that landed in my plate), and one was in the salt shaker at my table the entire time I was eating just flying around in it, so that was pretty gross. I did let the waitress know; there was only one in the dining room at the time I was there and she was servicing five tables by herself. Sort of wished I didn't go-my last memory was much more memorable in a good way.
ColoradoExPat
Call Gordon Ramsay and "Kitchen Nightmares!" This is a perfect candidate in that it was a hugely popular and wonderful neighborhood type of place for many years. We came regularly, never leaving with anything but full stomachs and a smile on our faces. Tonight, after some years (moved away) we came back and it was top-to-bottom horrible. As many other posts point out, the prime rib was tasteless. I rarely add salt but couldn't have anyway since none was on the table. Neither had been the wine list. Or even a pen to sign the credit card slip. But those are hardly the worst offenders, service was indifferent, never once checking on us to, say, fill water glasses or find out that my companions entree was burned to a crisp and the mashed potatoes were very cold. A nearby 8-top emptied and while some were still standing at the table, gathering their things, a bus boy was loudly clearing the table. Mind you, this was with many empty tables nearing closing and nobody coming in needing the table. Our booking was "lost" with the Open Table reservation cancelled by the restaurant while we sat waiting for service. So sadly that means I can't put comments onto their site. I could go on but you get the idea, it's really too bad. This was one of our favorites and was great value-for-money. While the prices are, for the area, still fair, it's a total waste of money for what we got. I even had to use the waiter's corkscrew to open our own bottle of wine. Maybe I should have tipped myself.
Nancy
We enjoyed our lunch at the Brass Door, our Servers very attentive: Food was good, so sorry they will soon be closing, longtime customers there. For Nextdoor community recommendation is to seat not in Fireplace area (once a favorite of ours), no “fires” burning there now. Try back rooms for meals or potentially at bar, more casual. -N&J
Susan
My friend and I both ordered the low carb mixed grill and it was absolutely PERFECT! Just the right size, cooked well, and tasty. Our server was great. Didn't really enjoy being seated at a table in the very back of the large dining room when there were open tables closer to the front of the restaurant, however. Wondered why.
Lynn Kay
Please get rid of the smell coming out of the bathroom that is permeating the restaurant. The employees are amazing and the drinks are good, but it makes it very unpleasant to smell the order, to the point I don’t want to come anymore. Suggestion, please rip the carpet out and sanitize the restaurant
Atmosphere: 1
Food: 3
Service: 5
Joseph
We love this old-fashioned restaurant and try to go a couple of times per month. It is generally a relaxing and delicious dinner venue. Last night, however, it was extremely busy and noisy. The server was excellent, but obviously frazzled. We've never seen it so busy. Our server said that it had been that way all evening. Also, they were out of both mashed and baked potatoes. Regardless of this one event, we highly recommend the restaurant! As I said above, it is usually a very relaxing, friendly place to dine.
Michael
Service was slow . Waited 15 minutes and no server came to our table to take our order . Had to go up to the front and ask for a server. Person who sat us .. then asked where are you sitting at . Food was over cooked . As for Medium rare on the Rib Eye steak .. steak had no blood on it . Server did not once stop by our table and asked how our food was and if we needed a refill on our beverage. She did pass by our table several times in a rush as too pretend to not see us .. may not return.. for the price of the food .. would expect better service and better food .. 3 stars out of 5 us being very fair !
Molly
I've been going to this restaurant for over 20 years and it still doesn't disappoint. Petrale sole is my favorite, and it still tastes as good today as my first experience many years ago. I'm so happy this family owned restaurant is still in business and thriving.
Christina
Took my boyfriend to dinner here for his birthday. Had the Calamari Sicilia stuffed with Dungeness crab and bay shrimp. It was the BEST! Prime rib also excellent! Our waiter, Carlos was great! Will go back again. Love this place! Have had the fish & chips there before, also delicious.
It’s an old family restaurant. It’s been there 75 years. So it’s old school atmosphere. The service was excellent. The only thing wrong was the steamed vegetables were not hot. Other than that the food was very good.
Atmosphere: 5
Food: 4
Service: 5
Ben
My wife and I live in San Ramon and have been going to the Brass Door for over 20 years. It's changed hands several times, but it's maintained good service and serves quality food at reasonable prices.
timothy dunlap
Wonderful prime rib french dip and clam chowder. Calamari generous portion. We frequently go here. Sunday has a brunch.
Atmosphere: 4
Food: 5
Service: 4
Ray
We were seated quickly. It took a while for our server to come by. Drinks came slowly. Food came out quickly and before the bottle of wine we ordered. Filet and prime rib were very good. Chocolate cake was just okay.
Danielle Goldstein
We live local and have not been here before! We loved everything about our dinner. The food, the service, the local feel! It was perfect. Definitely hope to become a regular!!
The Restaurant was CLOSED! They went out of Business on 12/24/25, a week before my reservation. And no one notified me, open table sent me a notice that day that my reservation was still good and see you in a couple hours! It basically ruined my wife's and my New Year's date! I will be calling restaurants or venues directly now for reservations! Open table is a joke and I will never use again!
I haven't visited since the previous owners, probably 30+years ago but I wanted to have one last visit before they close. Unfortunately , the food and service was not the same.  I know they're on their way out, but they should go out with a bang instead they said they weren't able to honor some of the items on the menu and wouldn't substitute, then there was bugs flying around while I was eating (I'm pretty sure I ate one that landed in my plate), and one was in the salt shaker at my table the entire time I was eating just flying around in it, so that was pretty gross. I did let the waitress know; there was only one in the dining room at the time I was there and she was servicing five tables by herself. Sort of wished I didn't go-my last memory was much more memorable in a good way.
Call Gordon Ramsay and "Kitchen Nightmares!" This is a perfect candidate in that it was a hugely popular and wonderful neighborhood type of place for many years. We came regularly, never leaving with anything but full stomachs and a smile on our faces. Tonight, after some years (moved away) we came back and it was top-to-bottom horrible. As many other posts point out, the prime rib was tasteless. I rarely add salt but couldn't have anyway since none was on the table. Neither had been the wine list. Or even a pen to sign the credit card slip. But those are hardly the worst offenders, service was indifferent, never once checking on us to, say, fill water glasses or find out that my companions entree was burned to a crisp and the mashed potatoes were very cold. A nearby 8-top emptied and while some were still standing at the table, gathering their things, a bus boy was loudly clearing the table. Mind you, this was with many empty tables nearing closing and nobody coming in needing the table. Our booking was "lost" with the Open Table reservation cancelled by the restaurant while we sat waiting for service. So sadly that means I can't put comments onto their site. I could go on but you get the idea, it's really too bad. This was one of our favorites and was great value-for-money. While the prices are, for the area, still fair, it's a total waste of money for what we got. I even had to use the waiter's corkscrew to open our own bottle of wine. Maybe I should have tipped myself.
We enjoyed our lunch at the Brass Door, our Servers very attentive: Food was good, so sorry they will soon be closing, longtime customers there. For Nextdoor community recommendation is to seat not in Fireplace area (once a favorite of ours), no “fires” burning there now. Try back rooms for meals or potentially at bar, more casual. -N&J
My friend and I both ordered the low carb mixed grill and it was absolutely PERFECT! Just the right size, cooked well, and tasty. Our server was great. Didn't really enjoy being seated at a table in the very back of the large dining room when there were open tables closer to the front of the restaurant, however. Wondered why.
Please get rid of the smell coming out of the bathroom that is permeating the restaurant. The employees are amazing and the drinks are good, but it makes it very unpleasant to smell the order, to the point I don’t want to come anymore. Suggestion, please rip the carpet out and sanitize the restaurant
Atmosphere: 1
Food: 3
Service: 5
We love this old-fashioned restaurant and try to go a couple of times per month. It is generally a relaxing and delicious dinner venue. Last night, however, it was extremely busy and noisy. The server was excellent, but obviously frazzled. We've never seen it so busy. Our server said that it had been that way all evening. Also, they were out of both mashed and baked potatoes. Regardless of this one event, we highly recommend the restaurant! As I said above, it is usually a very relaxing, friendly place to dine.
Service was slow . Waited 15 minutes and no server came to our table to take our order . Had to go up to the front and ask for a server. Person who sat us .. then asked where are you sitting at . Food was over cooked . As for Medium rare on the Rib Eye steak .. steak had no blood on it . Server did not once stop by our table and asked how our food was and if we needed a refill on our beverage. She did pass by our table several times in a rush as too pretend to not see us .. may not return.. for the price of the food .. would expect better service and better food .. 3 stars out of 5 us being very fair !
I've been going to this restaurant for over 20 years and it still doesn't disappoint. Petrale sole is my favorite, and it still tastes as good today as my first experience many years ago. I'm so happy this family owned restaurant is still in business and thriving.
Took my boyfriend to dinner here for his birthday. Had the Calamari Sicilia stuffed with Dungeness crab and bay shrimp. It was the BEST! Prime rib also excellent! Our waiter, Carlos was great! Will go back again. Love this place! Have had the fish & chips there before, also delicious.
Restaurantji Recommends
It’s an old family restaurant. It’s been there 75 years. So it’s old school atmosphere. The service was excellent. The only thing wrong was the steamed vegetables were not hot. Other than that the food was very good.
Atmosphere: 5
Food: 4
Service: 5
My wife and I live in San Ramon and have been going to the Brass Door for over 20 years. It's changed hands several times, but it's maintained good service and serves quality food at reasonable prices.
Wonderful prime rib french dip and clam chowder. Calamari generous portion. We frequently go here. Sunday has a brunch.
Atmosphere: 4
Food: 5
Service: 4
We were seated quickly. It took a while for our server to come by. Drinks came slowly. Food came out quickly and before the bottle of wine we ordered. Filet and prime rib were very good. Chocolate cake was just okay.
We live local and have not been here before! We loved everything about our dinner. The food, the service, the local feel! It was perfect. Definitely hope to become a regular!!
Atmosphere: 5
Food: 5
Service: 5
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