When I moved into the Bay Area back in 1998 in Pleasanton I started to go to The Cheesesteak Shop and I haven't stopped since then. Great place to get a Philly cheese steak sandwich and some curly fries. The staff is friendly and the cost is just right. Come check it out!
Atmosphere: 5
Food: 5
Service: 5
Natalie Fairbourne
These are good cheese steaks. How they are meant it to be! Bread is soft, meat is good. Get the onions and hot peppers. Staff were really chill. Don’t forget to tip!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mushroom Cheese Steak
2098 G
Just had a King W/peppers. Outrageously great!!!! Called after finishing the first half just to thank them. On point for Cheese Steaks!! Stop in and see these guys, you won't regret it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The King of Philly Cheese Steak
Drew Ski
Staff was nice and timely, food was scrumptious, and the ocation was
Atmosphere: 5
Food: 5
Service: 5
Adam Ice
We placed an order over the phone for pick up. Gave instructions what we wanted on all 4 sandwiches and fries, a young fellow was very rude and took our order. Not an inch of customer service in him (DONOVAN). Arrived to pick up our order. DONOVAN greeted with the silent treatment, not even greeting the customers walking in. He was busy chatting with the younger gentlemen preparing the sandwiches. I ask him is the order correct with what we wanted on each sandwich. His reply was Yea, I paid and left. Arrived home and had a feeling that it was not correct, sure enough, they made the sandwich whichever way they felt. Now this will be the third time I have given your establishment an opportunity. ( I have all receipts, pictures, dates and times to match every wrong order. I hope you read this and make some some changes in the way you hire especially being an absentee operator which is going to kill your business.
Atmosphere: 1
Food: 1
Service: 1
James Potts
Employees talking to much. They were loud.
Cris M
Friendly service. Good food. Will be back when I'm in the area. Best cheesesteak in the Bay Area that I've found so far.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak Hoagie
Erich Borjas
You won't find better cheesesteaks around the bay.
Michelle Miller
My husband and I just left here, first time eating at this establishment. First and foremost, the young man at the register, I believe his name is Taylor, (that is what read on our receipt) was very kind and polite. While he was taking our order, the phone was ringing (please note it was very busy at this time), and it probably rang 3 to 4 times, a female (I’m assuming is the manager) was sitting at a visible (to the public) desk working on a laptop, came over and tells Taylor, “just pick up the phone and say, please hold.” and then she walked away. Taylor said, “excuse me” to us, (like I said he was very kind and respectful) picked up the phone and said, “please hold,” and put the phone down to complete our transaction. We found it quite rude, especially with it being busy, that she would not pick up the phone and answer it to help Taylor out, and it turns out, once Taylor was able to help whomever was on the phone, it was for her. I say “her” because, unfortunately, we did not get her name. While we were waiting, another gentleman was clearly having an issue, and he asked, while she was sitting at her desk, what her name was and she kept stalling for the most part, I think she might have given her first (while sitting at her desk), but I know for a fact she refused to give him her last name. She really was not very nice and didn’t seem to care that it was busy. I found her to be quite rude. The soda machine was flat (the Diet Pepsi) we told Taylor, and he was STILL busy, I know she heard, but did nothing about it. She really didn’t seem to care. Our fries were cold and Taylor immediately took care of this for us.I really don’t have much to say about the cook, except our fries were cold and the new order we got we’re definitely hot, but undercooked.I understand it’s difficult putting on a smile going to work. But, I’m couldn’t help but get the feeling the three employees did not enjoy their job. I am guessing it has a lot to do with their manager and how she deals the employees and her customers.I’m not one to complain, I’m a very easy going person, and I just felt that I needed to share this experience.
The food was disgusting and old. The general manager needs to be fired ASAP! You can find someone better than her, she needs to be gone. The store can be way much better.
Lorena C.
Disappointed!!!! I have been coming to The Cheesesteak Shops for over 20 years and this has been by far the worst experience. I tried calling in my order but no one picked up the phone. I then, went in to place my order. After waiting patiently for almost an hour at the shop. I got my order and it was not warm, but COLD. There were several people waiting for their order quietly . A customer who ordered on door dash asked for their order and the staff addressed her orders first because they didn't want to "deal with complainers". I am so disappointed and can see why the reviews for this location are getting worse.
Max B.
0 stars. Extremely dry and no flavor. But worse part was- they forgot the cheese on my cheesesteak. Terrible customer service. They did not even offer to make it right and refused to give a refund. Save your money and get food elsewhere. Go to Canyon lakes brewery or even ikes and save yourself the disappointment.
Richard Calosso
Good food in it's own right. Not a real Philadelphia cheese steak, no wizVegetarian options: Nice veggies hoagie
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The King of Philly Cheese Steak
Very filling. Greeted me as I walked in the door. Sandwich was done
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cheese Steak Hoagie, Steak Fries
When I moved into the Bay Area back in 1998 in Pleasanton I started to go to The Cheesesteak Shop and I haven't stopped since then. Great place to get a Philly cheese steak sandwich and some curly fries. The staff is friendly and the cost is just right. Come check it out!
Atmosphere: 5
Food: 5
Service: 5
These are good cheese steaks. How they are meant it to be! Bread is soft, meat is good. Get the onions and hot peppers. Staff were really chill. Don’t forget to tip!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mushroom Cheese Steak
Just had a King W/peppers. Outrageously great!!!! Called after finishing the first half just to thank them. On point for Cheese Steaks!! Stop in and see these guys, you won't regret it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The King of Philly Cheese Steak
Staff was nice and timely, food was scrumptious, and the ocation was
Atmosphere: 5
Food: 5
Service: 5
We placed an order over the phone for pick up. Gave instructions what we wanted on all 4 sandwiches and fries, a young fellow was very rude and took our order. Not an inch of customer service in him (DONOVAN). Arrived to pick up our order. DONOVAN greeted with the silent treatment, not even greeting the customers walking in. He was busy chatting with the younger gentlemen preparing the sandwiches. I ask him is the order correct with what we wanted on each sandwich. His reply was Yea, I paid and left. Arrived home and had a feeling that it was not correct, sure enough, they made the sandwich whichever way they felt. Now this will be the third time I have given your establishment an opportunity. ( I have all receipts, pictures, dates and times to match every wrong order. I hope you read this and make some some changes in the way you hire especially being an absentee operator which is going to kill your business.
Atmosphere: 1
Food: 1
Service: 1
Employees talking to much. They were loud.
Friendly service. Good food. Will be back when I'm in the area. Best cheesesteak in the Bay Area that I've found so far.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak Hoagie
You won't find better cheesesteaks around the bay.
My husband and I just left here, first time eating at this establishment. First and foremost, the young man at the register, I believe his name is Taylor, (that is what read on our receipt) was very kind and polite. While he was taking our order, the phone was ringing (please note it was very busy at this time), and it probably rang 3 to 4 times, a female (I’m assuming is the manager) was sitting at a visible (to the public) desk working on a laptop, came over and tells Taylor, “just pick up the phone and say, please hold.” and then she walked away. Taylor said, “excuse me” to us, (like I said he was very kind and respectful) picked up the phone and said, “please hold,” and put the phone down to complete our transaction. We found it quite rude, especially with it being busy, that she would not pick up the phone and answer it to help Taylor out, and it turns out, once Taylor was able to help whomever was on the phone, it was for her. I say “her” because, unfortunately, we did not get her name. While we were waiting, another gentleman was clearly having an issue, and he asked, while she was sitting at her desk, what her name was and she kept stalling for the most part, I think she might have given her first (while sitting at her desk), but I know for a fact she refused to give him her last name. She really was not very nice and didn’t seem to care that it was busy. I found her to be quite rude. The soda machine was flat (the Diet Pepsi) we told Taylor, and he was STILL busy, I know she heard, but did nothing about it. She really didn’t seem to care. Our fries were cold and Taylor immediately took care of this for us.I really don’t have much to say about the cook, except our fries were cold and the new order we got we’re definitely hot, but undercooked.I understand it’s difficult putting on a smile going to work. But, I’m couldn’t help but get the feeling the three employees did not enjoy their job. I am guessing it has a lot to do with their manager and how she deals the employees and her customers.I’m not one to complain, I’m a very easy going person, and I just felt that I needed to share this experience.
Restaurantji Recommends
The food was disgusting and old. The general manager needs to be fired ASAP! You can find someone better than her, she needs to be gone. The store can be way much better.
Disappointed!!!! I have been coming to The Cheesesteak Shops for over 20 years and this has been by far the worst experience. I tried calling in my order but no one picked up the phone. I then, went in to place my order. After waiting patiently for almost an hour at the shop. I got my order and it was not warm, but COLD. There were several people waiting for their order quietly . A customer who ordered on door dash asked for their order and the staff addressed her orders first because they didn't want to "deal with complainers". I am so disappointed and can see why the reviews for this location are getting worse.
0 stars. Extremely dry and no flavor. But worse part was- they forgot the cheese on my cheesesteak. Terrible customer service. They did not even offer to make it right and refused to give a refund. Save your money and get food elsewhere. Go to Canyon lakes brewery or even ikes and save yourself the disappointment.
Good food in it's own right. Not a real Philadelphia cheese steak, no wizVegetarian options: Nice veggies hoagie
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The King of Philly Cheese Steak
The food was good. Friendliest cashier ever.