Check your online order before you leave! Ordered thru the app. Missing 2 items and given wrong product (steak given instead of carne asada ordered and paid extra for on two products.) All of which was discovered in the car and once at home. The steak was overcooked and chewy (elderly mother couldn’t eat). What a waste of time. Ended up cooking for the family - so much for convenience. Someone needs to take QC responsibility here. Livermore store much better. Won’t go back here.
Atmosphere: 1
Food: 1
Service: 1
Phuong Nguyen
If you are looking for an experience where you are respected and not treated as you are begging for food, I do NOT recommend this place. The food was good, but the service was very disrespecting. The server responded with only one word, topped with an attitude, and was impatient, while I was the ONLY customer. Ordering took only a minute but he/she seemed like seeing customers was the last thing they wanted to do. I'm talking about the server on Dec 24th, 2-3 PM. If they hated their job so much why dont just do other jobs or don't work on holidays, when respecting is the bare minimum you can give others? If this is how reckless the chain is in terms of hiring and traing the staff, then our trust and support are gone.
Atmosphere: 1
Food: 3
Service: 1
Ishaan Bansal
Never honor rewards. Terrible service, slow, and always skimping
Atmosphere: 1
Food: 1
Service: 1
remi
Arrived on December 16 at approximately 9:50 AM, shortly after opening. The employee responsible for prep and meat cutting told me there would be a 6-minute wait, which I had no issue with.
However, that same employee showed visible frustration and head-shaking, which felt unnecessary and disrespectful.
Food prep at opening is expected. A customer willing to wait should not be treated with annoyance. This reflects poorly on staff training and management at this location.
I will not return.
Atmosphere: 1
Food: 5
Service: 1
Koshy P
The quality of food at this location seems to have gone down recently. They gave us plain white rice without the cilantro or any flavor added. They also do the spoon shake so that less quantity is served. Ridiculously high prices, small portion sizes and mediocre food.
Atmosphere: 4
Food: 1
Service: 2
Ishita Ahuja
I always come here but I had the worst experience today. I ordered a chicken bowl and they put beef in bowl so I asked for a new one. Blessing came at me with a lot of aggression when serving me and when I asked her to replace my guacamole, she threw it at me across the table, watched it fall on the ground, and walked away from me. Check this on the security cameras :) Chasen was great & supportive in helping me write this review. Get better staff
Food: 2
Service: 1
S. I.
Very small portions and kids serving. Very below average in service and attitude.
Atmosphere: 2
Food: 2
Service: 1
Kudrat S
Good food, staff needs training!!!
Atmosphere: 4
Food: 5
Service: 2
Amit Narang
This place is a good spot in san ramon marketplace..
Atmosphere: 4
Food: 4
Service: 4
ahmet can şengül
Food was tasty, fresh and the service was really quick. The place is clean and easy to grab a bite. Only thing is, the portions felt a bit small ,not as filling as Sultan’s Kebab. Still good for a quick meal though!
No Zero rating option so have to select 1. 1. Staff is rude 2. They try to keep less quantity of food as much as they can 3. If you are not fully focused while you are ordering meat itself miss in order for non-veg orders 4. Feel like eating salt while eating the food here, this is first Chipotle location which is having all these qualities
Not sure how frequently health inspections happen on this location but someone has to take serious action on this kind of restaurants.
Atmosphere: 1
Food: 1
Service: 1
MS shaik
Look at reviews and ratings before going to this place. I got food today and it is filled with too much of salt, I came back to them to check and staff behavior is so rude. They argument is everything is their food is added salt, this is like im eating Chipotle food first time. Im surprised they are able to run the business with thos kind of attitude and food quality.
Atmosphere: 1
Food: 1
Service: 1
Pradeep Kumar. M
I have been a regular customer in this store for more than couple of years now but had not so pleasant experience today. All three chicken bowls I ordered today were barely filled, I usually skip half the stuff and only ask for some extra corn but the person barely added any and i was so unhappy with the portion size at the end that I just responded saying “the bowls are barely filled to it’s brim”. Not sure if they have instructions to reduce the food portions or if I was just lucky today :-).
Atmosphere: 2
Food: 2
Service: 1
agustin garcia
food is so, Blah! the people are usually good at Customer Sevice. the location is clean. rics is blah black beans had a little flavor. tortilla was cold, maybe warm.
Check your online order before you leave! Ordered thru the app. Missing 2 items and given wrong product (steak given instead of carne asada ordered and paid extra for on two products.) All of which was discovered in the car and once at home. The steak was overcooked and chewy (elderly mother couldn’t eat). What a waste of time. Ended up cooking for the family - so much for convenience. Someone needs to take QC responsibility here. Livermore store much better. Won’t go back here.
Atmosphere: 1
Food: 1
Service: 1
If you are looking for an experience where you are respected and not treated as you are begging for food, I do NOT recommend this place.
The food was good, but the service was very disrespecting. The server responded with only one word, topped with an attitude, and was impatient, while I was the ONLY customer. Ordering took only a minute but he/she seemed like seeing customers was the last thing they wanted to do. I'm talking about the server on Dec 24th, 2-3 PM. If they hated their job so much why dont just do other jobs or don't work on holidays, when respecting is the bare minimum you can give others?
If this is how reckless the chain is in terms of hiring and traing the staff, then our trust and support are gone.
Atmosphere: 1
Food: 3
Service: 1
Never honor rewards. Terrible service, slow, and always skimping
Atmosphere: 1
Food: 1
Service: 1
Arrived on December 16 at approximately 9:50 AM, shortly after opening.
The employee responsible for prep and meat cutting told me there would be a 6-minute wait, which I had no issue with.
However, that same employee showed visible frustration and head-shaking, which felt unnecessary and disrespectful.
Food prep at opening is expected. A customer willing to wait should not be treated with annoyance.
This reflects poorly on staff training and management at this location.
I will not return.
Atmosphere: 1
Food: 5
Service: 1
The quality of food at this location seems to have gone down recently. They gave us plain white rice without the cilantro or any flavor added. They also do the spoon shake so that less quantity is served. Ridiculously high prices, small portion sizes and mediocre food.
Atmosphere: 4
Food: 1
Service: 2
I always come here but I had the worst experience today. I ordered a chicken bowl and they put beef in bowl so I asked for a new one. Blessing came at me with a lot of aggression when serving me and when I asked her to replace my guacamole, she threw it at me across the table, watched it fall on the ground, and walked away from me. Check this on the security cameras :) Chasen was great & supportive in helping me write this review. Get better staff
Food: 2
Service: 1
Very small portions and kids serving. Very below average in service and attitude.
Atmosphere: 2
Food: 2
Service: 1
Good food, staff needs training!!!
Atmosphere: 4
Food: 5
Service: 2
This place is a good spot in san ramon marketplace..
Atmosphere: 4
Food: 4
Service: 4
Food was tasty, fresh and the service was really quick. The place is clean and easy to grab a bite. Only thing is, the portions felt a bit small ,not as filling as Sultan’s Kebab. Still good for a quick meal though!
Atmosphere: 5
Food: 3
Service: 4
Restaurantji Recommends
The GM is the best
Atmosphere: 5
Food: 5
Service: 5
No Zero rating option so have to select 1.
1. Staff is rude
2. They try to keep less quantity of food as much as they can
3. If you are not fully focused while you are ordering meat itself miss in order for non-veg orders
4. Feel like eating salt while eating the food here, this is first Chipotle location which is having all these qualities
Not sure how frequently health inspections happen on this location but someone has to take serious action on this kind of restaurants.
Atmosphere: 1
Food: 1
Service: 1
Look at reviews and ratings before going to this place. I got food today and it is filled with too much of salt, I came back to them to check and staff behavior is so rude. They argument is everything is their food is added salt, this is like im eating Chipotle food first time. Im surprised they are able to run the business with thos kind of attitude and food quality.
Atmosphere: 1
Food: 1
Service: 1
I have been a regular customer in this store for more than couple of years now but had not so pleasant experience today. All three chicken bowls I ordered today were barely filled, I usually skip half the stuff and only ask for some extra corn but the person barely added any and i was so unhappy with the portion size at the end that I just responded saying “the bowls are barely filled to it’s brim”. Not sure if they have instructions to reduce the food portions or if I was just lucky today :-).
Atmosphere: 2
Food: 2
Service: 1
food is so, Blah! the people are usually good at Customer Sevice. the location is clean. rics is blah black beans had a little flavor. tortilla was cold, maybe warm.
Atmosphere: 3
Food: 1
Service: 5
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