Dairy Queen (Treat)
21001 San Ramon Valley Blvd E5, San Ramon
(925) 560-6509
Recent Reviews
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Great ice cream treats and Burger s.
Good ice cream
Please don’t come here. It took me 30 mins to get a cone, 20 just to order! It seems they only have one person doing everything so even though it was not busy it took way longer than it should
I ordered a large reeses blizzard and there was barely any reeses in it. I didn't even find a piece until I was more than halfway done. For a $10 ice cream, this was a ripoff.
There is not much space in the store if you want to sit inside.
Great experience with Shama(sorry if I misspelled your name!) and a new employee. Both have wonderful customer service skills! Enjoyed the clean and organized cafe. I had a yummy deal that included chicken strips, a side of gravy along with fries and a hot fudge Sundae, only $7!!
It's kinda cool this place now has a grill section. I guess as I got older my tastes chanced but still good. Just got a hot fudge sundae. Forgot DQ was a soft serve and now real ice cream. Still good though.
We didn't get the DQ experience because they ran out of vanilla and chicken.
I have been a fan of the peanut buster parfait. My gf had never had one, so I took her there. She was mad at me that we had been together for 3 years and hadn't taken her for one before.
I was here while store was still open, refused service. Very disappointed.
I took the time to drive over to be served and your hours on Apple Maps say you close at 10 PM.
When a customer arrives and the door is open and it's 2 (32 mins if you go by maps) mins to close you should serve them.
My recent visit to this Dairy Queen was, without exaggeration, one of the worst restaurant experiences I've ever had. As someone who grew up with Dairy Queen in Arizona and is a fan of the chain, I was incredibly disappointed. It's clear this California franchise owner doesn't prioritize customer satisfaction.
Hoping to combine a meal with dessert, we brought a group of children during the week. It was a significant miscalculation. I can't understand why they even advertise food. Our order included various chicken sandwiches, chicken fingers, hot dogs, and onion rings. The chicken sandwich, advertised with lettuce and tomato, consisted of two pieces of bread with sparsely breaded chicken nuggets. When I pointed out the discrepancy to an employee, comparing the sandwich to the menu photo, her response was, "We don't do that." I even saw another employee in the back with a large bowl of lettuce in the sink. It felt like a dismissive and uncaring attitude towards fulfilling the advertised menu items.
The blizzards we ordered were acceptable. However, the service was still problematic. We witnessed an employee hand a blizzard to one customer, only to then take it away and give it to another customer who had been waiting over 25 minutes. The two customers were not together, highlighting the disorganized and inefficient service.
My recommendation: order online or call ahead, and only order ice cream. This was a truly terrible, bizarre, and awful experience. I will never return, and I strongly advise others to avoid this location.
Restaurantji Recommends
The prices here are plain stupid. My son got a small Blizzard and me a medium. 20 dollars! That is literally stupid!
Went on a nostalgia trip for an Orange Julias. What I bought was not even close and tasted like orange peel.
Atmosphere: 2
Food: 1
Service: 3
Family owned spot. Very friendly, came from San Leandro to get a blizzard.
Atmosphere: 5
Food: 5
Service: 5
Royal New York cheesecake Blizzard is life
They could say order names louder and look around who’s waiting for order instead of saying names quetly and putting them in refrigator. This was delivery order.
Atmosphere: 3
Food: 5
Service: 1
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