Happy Lemon-San Ramon

The ube taro puff had no cream. It was just milk and watery sugar drink. I didn’t taste the taro or the ube…

My 9-year old son went to get a waffle and was given this mess (see the picture). He came back to get me, and the cashier simply said their machine was acting up. I was in a big rush and asked for a refund. Apparently, their register was acting up too - it took them 10 minutes to process the refund! What a disaster! No apology, no smile. The cashier simply didn't care. We've had bad experiences with them in the past, but I decided to give them another chance. Never again.
Would you buy a waffle like this for $8?

Poor customer service

Your San Ramon location is terrible I got yelled at by the cashier and they acted like they wanted to fight because I was dissatisfied with the $8 drink I purchased that was 90% Ice this place is a liability and a lawsuit waiting to happen.

I wanted to love this place so bad that I tried the same beverage on 4 different occasions over the span of 1 year with different people making the beverage every time. The first time it was delicious. Creamy, flavorful, refreshing. Everytime after that, it was completely different. Once it was missing the taro foam that it came with, and today there was almost no foam, the beverage was lukewarm, super melted and watery, and almost no sweetness even though I asked for average sweetness. The cups are also not clear anymore, so I couldn't even see the (wateriness and lack of cream/foam until I took a sip. It's just a bummer spending $7+ on a beverage not knowing what you're going to get. I totally understand that it's hard to make boba and there's a learning curve and I don't mind it, but I hope the business will operationalize their production a bit more so that it's more reliable.

Poor quality and quantity of ingredients used.

It was my second time having a happy lemon boba but what is this? Boba was not boba. It was all stick together like rice cake and it was impossible to drink through the straw. So, I cut open the drink only to find this. The boba was all stuck together. This is unacceptable for a boba shop that sells boba. Honestly, I don’t even wanna give a one star.

milk tea is great not too sweet not too watery, boba has a nice soft chew the waffles are a fantastic snack. Biceps Guy at the register is super friendly very nice and polite. 5/5 would recommend.

Atmosphere: 5

Food: 5

Service: 5

I love there cheese foam drinks!

Atmosphere: 5

Food: 5

Service: 5

Waiting to try other drinks now that the weather is getting warm

Atmosphere: 5

Food: 5

Service: 5

Love this place and the cust service always leave w a smile in my tummy

Atmosphere: 5

Food: 5

Service: 5

Cool owner. Great customer service by the cashier. Amazing Milk teas.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ube Milk Tea w Taro Puff Cream Taro Balls

This is such an awesome boba spot! Service was above and beyond. We came with a good-sized group of friends from church and had lots of orders, but John and his team handled everything extremely well. Would highly recommend!

Service: 5

Excellent, fresh boba ! The owner is the kindest person I’ve met in a long time. Always so welcoming and friendly.

Atmosphere: 5

Food: 5

Service: 5

Got nothing bad to say! Place is clean, drinks are good, staff are nice!I've been coming here a lot since it opened and it's always consistently good ?.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Green Tea w Salted Cheese, Black Tea Salted Cheese