I really like the food here, but don't call the service "service" . You order from the register, then you go pick up your own food, then you go find your own silverware, then you bus your own table. That is "self service" . And then the cashier stares at you while waiting to see if you are going to add a sizable tip to your order.
Atmosphere: 3
Food: 5
Service: 3
Rin Rippee
5 of us came in in the afternoon. Girl up front was nice. We ordered,payed and waited... and waited. Our buzzers never went off. When we figured out our food was ready two of the sandwiches had little to nothing in them. Our concerns didn't seem to concern them in the slightest. 50$ for 3 people with out
Atmosphere: 2
Food: 1
Service: 1
It's Me
First time we stopped in at this location in San Ramon. It was a busy time of day, we understand that. Food was prepared to go as requested. Employee at the counter where others are preparing salads, bowls, etc. was totally unhelpful. There was a stack of napkins on the counter bow within her reach. I said, "Could we please have some extra napkins?" and she said, "They're over there" pointing to the cold drink counter about 12 ft away. Not sure why she couldn't just accommodate that simple request, but instead, I picked up a large bag, with 2 beverages, and my purse, and walked back over there to get more napkins after setting everything down. We're not lazy. It was just napkins. In front of her. Which is why we asked her in the first place.Food itself contained a large dollop of yogurt (Mediterranean bowl) though we didn't select yogurt on our bowl & have never had it with our meal in the past. We threw out a decent portion of our food because of this as we didn't have time to wait for them to remake it. Side baguette was yummy - chewy on the inside and crusty on the outside, but not too hard to chew as with prior baguettes. Sandwich with hummous was fresh, sparce on produce though we selected "extra" when ordering. Coffee was good, almond milk was available with no upcharge. Many tables needed to be cleared and wiped. Don't know why people don't take their dishes to the designated areas, but staff needs to wipe down tables, even when they're busy. Free parking lot with adequate spaces. Not far from 680 freeway.Dietary restrictions: No vegan entrees. Have to get a salad or bowl, then ask them to hold all the cheese. yogurt, milk/eggs in dressings or soups.Parking: Several disabled spots, but were all full. Busy time of day, so not many open spots, but we were able to park further out & walk over easily.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Mediterranean Veg Sandwich
Rochelle 'Shella' T.
Good food, good service and good space to have some personal time or have quality time with family, friends, and colleagues.I like their pick two option as it gives me a variety of food for less cost. I like to try a little of everything as opposed to getting so much food of one kind.
RQ Q.
Very disappointed with my order today. Picked up breakfast item from this location and very disappointed with the quality. Management please work with your employees on if a product doesn't look okay, please don't loaded on the food. See picture below.
Gary Anthony Chan
Panera has great people working for them very nice almost like the In-N-Out Burger the food's pretty good and I'm on the Sip Club so you can get one drink a day or one drink every 2 hours something like that but it's really it's really good I work out of town so whenever I need to pick me up I just get a drink and it's it's only 1299 or 12 something a month so look underwear it's on the app on the mobile app
Realli good soups and bread, bagels were delish and service was fantastic....the young lady, I wish I remembered her name was patient, helpful, friendly and very kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Onion Soup, Bagels, Panera Smokehouse BBQ Sandwich and Tomato Soup, Panera Caesar Salad, Roasted Turkey Bacon Club Sandwich, Grilled Cheese, Panera Chipotle Chicken Avocado Melt, Panera Bagel Variety, Panera Chocolate Chip Cookies, Mediterranean Veg Sandwich, Panera Toasted Baguette Sandwiches, Soup, Panera Fuji Apple Salad, Panera Cookie Varieties, Panera Turkey Chili, Panera Avocado and Egg White Spinach Sandwich with Chai Latte, Greek Salad, Smoky Buffalo Chicken Toasted Baguette and Strawberry Lemon Mint Charged Lemonade, Panera Smokey Buffalo Chicken Toasted Baguette and Southwest Caesar Salad You Pick 2, Panera Grilled Cheese and Tomato Soup You Pick 2
Sandra Hunt
Comfortable and welcoming dining area.Busy but good service.
Dylan Bland
Josh Stevens who was working during this time was very helpful in finding the perfect drink to pair with my tomato soup. I love tomato soup❤️.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Grilled Cheese
Greg P.
I ordered the Tomato Soup this last Saturday, and I will say I am amazed at the amazing costumer service I was provided with. The young man Josh at the counter was very polite and so helpful. I am a frequent customer and I think that Josh is the most polite worker that you guys have had yet
I've been to this Panera a few times and the experience has been positive every time. I always place my order through the self-serve kiosk, and it is ready pretty quickly. The orders have thus far all been accurate, and the food hot and fresh. The interior seating is clean and plentiful, and I don't see dirty dishes and trays piled up sky high at the bins that I've noticed at some other locations. Outdoor heated seating options are also available. And parking is plentiful in the private lot at this strip mall.
Ms LaShawn
First timer. I was excited to get the strawberry chicken poppy seed salad. When we walked in we waited, unnecessarily (the were nearly empty), for almost 5 min before anyone greeted or asked us if we needed help. When I received my salad the lettuce was withered and turning brown. I approached the person who took our order to see who I would need to talk to. I was told to head towards the pick up /kitchen area. They remade a smaller version of the salad with clear less effort put into the presentation. According to the receipt, "Your order should be correct every time. If it's not, we'll fix it right away, and give you a free treat for your trouble. Just let an associate know." I did just that. Nothing was offered. Not even an apology for the quality of the food. I asked for the manager's name when I was leaving. The manager, Benjamin, was standing next to the young lady I asked. He looked up acknowledged his name, but never inquired as to what might have been happening.
Atmosphere: 2
Food: 1
Service: 3
Jennifer Saunders
I just wanted to post a shout out to Farrah. She is so friendly, happy and sweet. She made my day with her happiness!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Caesar Salad, Roasted Turkey Bacon Club Sandwich, Grilled Cheese, Panera Chocolate Chip Cookies, Panera Fuji Apple Salad, Panera Cookie Varieties
Nate R.
Great spot. Friendly staff. Coffee is fresh and food is good.Many great choices for lunch, just a bit pricey, but worth it
Tim Gerbel
Really unorganized I had to come to the store to pickup an order that was supposed to be delivered to my house.
I really like the food here, but don't call the service "service" . You order from the register, then you go pick up your own food, then you go find your own silverware, then you bus your own table. That is "self service" . And then the cashier stares at you while waiting to see if you are going to add a sizable tip to your order.
Atmosphere: 3
Food: 5
Service: 3
5 of us came in in the afternoon. Girl up front was nice. We ordered,payed and waited... and waited. Our buzzers never went off. When we figured out our food was ready two of the sandwiches had little to nothing in them. Our concerns didn't seem to concern them in the slightest. 50$ for 3 people with out
Atmosphere: 2
Food: 1
Service: 1
First time we stopped in at this location in San Ramon. It was a busy time of day, we understand that. Food was prepared to go as requested. Employee at the counter where others are preparing salads, bowls, etc. was totally unhelpful. There was a stack of napkins on the counter bow within her reach. I said, "Could we please have some extra napkins?" and she said, "They're over there" pointing to the cold drink counter about 12 ft away. Not sure why she couldn't just accommodate that simple request, but instead, I picked up a large bag, with 2 beverages, and my purse, and walked back over there to get more napkins after setting everything down. We're not lazy. It was just napkins. In front of her. Which is why we asked her in the first place.Food itself contained a large dollop of yogurt (Mediterranean bowl) though we didn't select yogurt on our bowl & have never had it with our meal in the past. We threw out a decent portion of our food because of this as we didn't have time to wait for them to remake it. Side baguette was yummy - chewy on the inside and crusty on the outside, but not too hard to chew as with prior baguettes. Sandwich with hummous was fresh, sparce on produce though we selected "extra" when ordering. Coffee was good, almond milk was available with no upcharge. Many tables needed to be cleared and wiped. Don't know why people don't take their dishes to the designated areas, but staff needs to wipe down tables, even when they're busy. Free parking lot with adequate spaces. Not far from 680 freeway.Dietary restrictions: No vegan entrees. Have to get a salad or bowl, then ask them to hold all the cheese. yogurt, milk/eggs in dressings or soups.Parking: Several disabled spots, but were all full. Busy time of day, so not many open spots, but we were able to park further out & walk over easily.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Mediterranean Veg Sandwich
Good food, good service and good space to have some personal time or have quality time with family, friends, and colleagues.I like their pick two option as it gives me a variety of food for less cost. I like to try a little of everything as opposed to getting so much food of one kind.
Very disappointed with my order today. Picked up breakfast item from this location and very disappointed with the quality. Management please work with your employees on if a product doesn't look okay, please don't loaded on the food. See picture below.
Panera has great people working for them very nice almost like the In-N-Out Burger the food's pretty good and I'm on the Sip Club so you can get one drink a day or one drink every 2 hours something like that but it's really it's really good I work out of town so whenever I need to pick me up I just get a drink and it's it's only 1299 or 12 something a month so look underwear it's on the app on the mobile app
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean Veg Sandwich, Soup
Realli good soups and bread, bagels were delish and service was fantastic....the young lady, I wish I remembered her name was patient, helpful, friendly and very kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Onion Soup, Bagels, Panera Smokehouse BBQ Sandwich and Tomato Soup, Panera Caesar Salad, Roasted Turkey Bacon Club Sandwich, Grilled Cheese, Panera Chipotle Chicken Avocado Melt, Panera Bagel Variety, Panera Chocolate Chip Cookies, Mediterranean Veg Sandwich, Panera Toasted Baguette Sandwiches, Soup, Panera Fuji Apple Salad, Panera Cookie Varieties, Panera Turkey Chili, Panera Avocado and Egg White Spinach Sandwich with Chai Latte, Greek Salad, Smoky Buffalo Chicken Toasted Baguette and Strawberry Lemon Mint Charged Lemonade, Panera Smokey Buffalo Chicken Toasted Baguette and Southwest Caesar Salad You Pick 2, Panera Grilled Cheese and Tomato Soup You Pick 2
Comfortable and welcoming dining area.Busy but good service.
Josh Stevens who was working during this time was very helpful in finding the perfect drink to pair with my tomato soup. I love tomato soup❤️.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Grilled Cheese
I ordered the Tomato Soup this last Saturday, and I will say I am amazed at the amazing costumer service I was provided with. The young man Josh at the counter was very polite and so helpful. I am a frequent customer and I think that Josh is the most polite worker that you guys have had yet
Restaurantji Recommends
I've been to this Panera a few times and the experience has been positive every time. I always place my order through the self-serve kiosk, and it is ready pretty quickly. The orders have thus far all been accurate, and the food hot and fresh. The interior seating is clean and plentiful, and I don't see dirty dishes and trays piled up sky high at the bins that I've noticed at some other locations. Outdoor heated seating options are also available. And parking is plentiful in the private lot at this strip mall.
First timer. I was excited to get the strawberry chicken poppy seed salad. When we walked in we waited, unnecessarily (the were nearly empty), for almost 5 min before anyone greeted or asked us if we needed help. When I received my salad the lettuce was withered and turning brown. I approached the person who took our order to see who I would need to talk to. I was told to head towards the pick up /kitchen area. They remade a smaller version of the salad with clear less effort put into the presentation. According to the receipt, "Your order should be correct every time. If it's not, we'll fix it right away, and give you a free treat for your trouble. Just let an associate know." I did just that. Nothing was offered. Not even an apology for the quality of the food. I asked for the manager's name when I was leaving. The manager, Benjamin, was standing next to the young lady I asked. He looked up acknowledged his name, but never inquired as to what might have been happening.
Atmosphere: 2
Food: 1
Service: 3
I just wanted to post a shout out to Farrah. She is so friendly, happy and sweet. She made my day with her happiness!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Caesar Salad, Roasted Turkey Bacon Club Sandwich, Grilled Cheese, Panera Chocolate Chip Cookies, Panera Fuji Apple Salad, Panera Cookie Varieties
Great spot. Friendly staff. Coffee is fresh and food is good.Many great choices for lunch, just a bit pricey, but worth it
Really unorganized I had to come to the store to pickup an order that was supposed to be delivered to my house.