Terrible customer service. And this is not the first time! Too many to count. This time around the guy was on his airpods talking to someone the entire time. He barely listened to what we were saying engrossed in his conversation and trying to make a sandwich for us at the same time. We had to ask for things multiple times and he still missed them. When asked again he looked angry and annoyed. He also forgot to put napkins inside our bag then gave us 1 napkin when we asked for napkins AGAIN! He also said he couldn’t give us condiments on the side because I’m assuming because he didn’t have any but when I asked him again he went to the back grabbed one without a lid and haphazardly wrapped the container with plastic. he said he didn’t have any lids. We later discovered a royal mess in the bag because the mayo spilled and smeared all over inside the bag.
Tristan Kayver
Amazing food and atmosphere i definitely recommend coming here
Might have been the worst experience at any Subway I have ever had. I ordered on the app with a coupon, but they cancelled my order by the time I reached the store. It is literally just Subway, how can one be so incompetent that they can't even do this right.
Atmosphere: 1
Food: 1
Service: 1
Sathya Chellappa (Sathya)
Dear Subway Team, Iam writing to share my concerns regarding two recent experiences at your Subway. which have left me quite disappointed. 1. During my visit few months ago , I have noticed that the staff did not change their gloves when serving vegetarian items. This raised significant hygiene concerns for me. When I inquired about it, the employee defended their actions instead of addressing my concern. Additionally, I was charged twice for my order, which was frustrating, since I have returned the one of the food which was served without changing the gloves with less charge . 2. Today I spoke with another employee around 10 AM regarding a service issue. Rather than addressing my concern professionally, He dismissed me and remarked, “You play too much.” This response felt disrespectful and unprofessional, especially as a paying customer.
As someone who values convenience, I’ve always appreciated having a Subway location so close to home. However, these negative experiences are causing me to consider visiting other locations further away, where I hope to receive better service. I kindly request that you address these issues by ensuring staff receive proper training on customer service and hygiene protocols. I believe this will help improve the experience for other customers in the future. Thank you in advance for taking the time to address my feedback for better service.
Service: 1
Olanika Korneeva
All meet views are closed. It's not comfortable for me. When it was opened and I could see what I'm ordering, I loved Subway. But now - no.
Saum Had
Kid made my order, argued with another guy ahead of me for like 3 minutes about a coupon, then when it was my turn he was barely paying attention to me, he toasted my sub and then added bacon that i had wanted and toasted it again, the sandwich was literally black because of being burnt. He was extremely rude and loomed over my shoulder to see if i would give him a tip, once he saw that i didn’t, he walked away to help the next customer, i stood there for upwards of two minutes waiting for my receipt, which i didn’t get. And while he was making my sandwich, he stopped to talk to somebody that just came in 20 minutes before closing and was denying him food, the man was saying that he was a regular and he kept arguing. When he turned off the Open/close sign, he grabbed a chair and stood on it to turn it off, then went right back to making sandwiches, didn’t even change his gloves. HORRIBLE subway, will never come back
Atmosphere: 1
Food: 1
Service: 1
Madhur
I like the ambience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Delite
Sukhman Chatha
The subway in the san ramon great sandwichs
Atmosphere: 5
Food: 5
Service: 5
Akshith Paluru
Great hangout spot, service was great and really kind. They crafted my sandwich beautifully and it tasted really fresh. I would definitely recommend again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Ham Egg & Cheese Wrap, Veggie Delite
Ritvik Dhawan
Subway was a really great hangout spot the staff is really friendly tho whole ambience is so cool
Great service at Subway! Fresh ingredients, quick service, and friendly staff. The sandwiches were made just as requested, with generous portions. Clean and welcoming atmosphere. Definitely recommend for a quick, tasty meal!
Atmosphere: 5
Food: 5
Service: 5
Love Lubana
Stopped into Subway for dinner and ordered a Chicken Teriyaki Wrap yesterday I couldn’t decide sauce to finish the female employee suggested which I followed through with. My goodness, the wrap was so flavourful and fresh tasting! Both of the employees were so polite, attentive, smiled and helpful! Both 5 star staff :) Thank you for being you! Thank You
Atmosphere: 5
Food: 5
Service: 5
LethBstore7 JPS
The customer service was very good and the food was awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Ham Egg & Cheese Wrap
Diana durrani
Staff members are courteous, professional, knowledgeable. I also like how clean store is. Very nice scenery if you are sitting down eating inside store. Keep up the very good work the guy working their sukh he is an amazing very kind best customer service ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Ham Egg & Cheese Wrap, Veggie Patty
Terrible customer service. And this is not the first time! Too many to count. This time around the guy was on his airpods talking to someone the entire time. He barely listened to what we were saying engrossed in his conversation and trying to make a sandwich for us at the same time. We had to ask for things multiple times and he still missed them. When asked again he looked angry and annoyed. He also forgot to put napkins inside our bag then gave us 1 napkin when we asked for napkins AGAIN! He also said he couldn’t give us condiments on the side because I’m assuming because he didn’t have any but when I asked him again he went to the back grabbed one without a lid and haphazardly wrapped the container with plastic. he said he didn’t have any lids. We later discovered a royal mess in the bag because the mayo spilled and smeared all over inside the bag.
Amazing food and atmosphere i definitely recommend coming here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Subway Footlong Cookie
Might have been the worst experience at any Subway I have ever had. I ordered on the app with a coupon, but they cancelled my order by the time I reached the store. It is literally just Subway, how can one be so incompetent that they can't even do this right.
Atmosphere: 1
Food: 1
Service: 1
Dear Subway Team,
Iam writing to share my concerns regarding two recent experiences at your Subway. which have left me quite disappointed.
1. During my visit few months ago , I have noticed that the staff did not change their gloves when serving vegetarian items. This raised significant hygiene concerns for me. When I inquired about it, the employee defended their actions instead of addressing my concern. Additionally, I was charged twice for my order, which was frustrating, since I have returned the one of the food which was served without changing the gloves with less charge .
2. Today I spoke with another employee around 10 AM regarding a service issue. Rather than addressing my concern professionally, He dismissed me and remarked, “You play too much.” This response felt disrespectful and unprofessional, especially as a paying customer.
As someone who values convenience, I’ve always appreciated having a Subway location so close to home. However, these negative experiences are causing me to consider visiting other locations further away, where I hope to receive better service. I kindly request that you address these issues by ensuring staff receive proper training on customer service and hygiene protocols. I believe this will help improve the experience for other customers in the future.
Thank you in advance for taking the time to address my feedback for better service.
Service: 1
All meet views are closed. It's not comfortable for me. When it was opened and I could see what I'm ordering, I loved Subway. But now - no.
Kid made my order, argued with another guy ahead of me for like 3 minutes about a coupon, then when it was my turn he was barely paying attention to me, he toasted my sub and then added bacon that i had wanted and toasted it again, the sandwich was literally black because of being burnt. He was extremely rude and loomed over my shoulder to see if i would give him a tip, once he saw that i didn’t, he walked away to help the next customer, i stood there for upwards of two minutes waiting for my receipt, which i didn’t get. And while he was making my sandwich, he stopped to talk to somebody that just came in 20 minutes before closing and was denying him food, the man was saying that he was a regular and he kept arguing. When he turned off the Open/close sign, he grabbed a chair and stood on it to turn it off, then went right back to making sandwiches, didn’t even change his gloves. HORRIBLE subway, will never come back
Atmosphere: 1
Food: 1
Service: 1
I like the ambience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Delite
The subway in the san ramon great sandwichs
Atmosphere: 5
Food: 5
Service: 5
Great hangout spot, service was great and really kind. They crafted my sandwich beautifully and it tasted really fresh. I would definitely recommend again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Ham Egg & Cheese Wrap, Veggie Delite
Subway was a really great hangout spot the staff is really friendly tho whole ambience is so cool
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Vegetarian options: Veggie delight is very good
Kid-friendliness: Healthy
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chocolate Chip Cookie, Subway Club, Veggie Delite, Veggie Patty
Great service at Subway! Fresh ingredients, quick service, and friendly staff. The sandwiches were made just as requested, with generous portions. Clean and welcoming atmosphere. Definitely recommend for a quick, tasty meal!
Atmosphere: 5
Food: 5
Service: 5
Stopped into Subway for dinner and ordered a Chicken Teriyaki Wrap yesterday
I couldn’t decide sauce to finish the female employee suggested which I followed through with. My goodness, the wrap was so flavourful and fresh tasting!
Both of the employees were so polite, attentive, smiled and helpful! Both 5 star staff :)
Thank you for being you!
Thank You
Atmosphere: 5
Food: 5
Service: 5
The customer service was very good and the food was awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Ham Egg & Cheese Wrap
Staff members are courteous, professional, knowledgeable. I also like how clean store is. Very nice scenery if you are sitting down eating inside store. Keep up the very good work the guy working their sukh he is an amazing very kind best customer service ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Ham Egg & Cheese Wrap, Veggie Patty
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