Disclaimer: Iâm writing this review as a local Starbucks barista (I understand drinks can be made wrong sometimes on accident, but for it to be reoccurring, it becomes less understanding) I go to this Starbucks usually, because itâs the closest one to my house, but this store has been disappointing recently- I always mobile order my drink ahead of time, and by standard we are supposed to put it in a specific cup if it calls for âpersonal cupâ 1. When I order my latte, they put it in a shaker and shake my latte, idk why they do that when they shouldnât be. 2. It never has the extra modifications that I pay extra for (caramel drizzle, powders, foam), they should be waiting until I get there to add the toppings and lining to MY cup. 3. My sticker is never with my cup, so they donât remember what their adding, when I tell them somethings are missing, they tell me âyou shouldâve told me earlierâ (like itâs my fault), but itâs on the sticker that I mobile ordered over 10 min ago. 4. I went today (9.9.25), and she shook my drink in the shaker again, although this time she told me to âhold my cup outside the car window while she pours it inâ, I donât know where this standard came from but itâs for sure not right. It seems the countless times I give the store a chance, they mess up more and more and I feel blamed for asking about things that shouldâve been there, and Iâm usually passive about my drink being made wrong. I donât think I will be returning to this store, but I hope that the manager can please update baristas on the proper methods of mobile ordersđ«¶
Atmosphere: 2
Service: 1
Enrique SĂĄnchez
I donât know why theyâre closing the store early than before, they usually close at 12:00 a.m or something like that, but know I think they closed around 10:00 PM, theyâre loosing many customers
Krycia Jara C.
On drive thru if you donât order through your mobile app. 90% of the time youâll get the wrong items. Friendly staff though.
Food: 4
Marco Beltran
Very friendly staff, always make my drinks perfect. Clean facility.
Atmosphere: 5
Food: 5
Service: 5
Alfonso âTitoâ Crosthwaith
Very fast service
Atmosphere: 5
Food: 5
Service: 5
Rosa Gaona
Coffee half full but paid full price they need to take their time and not rush orders in the morning sometimes
Teresa Rodriguez
Today the service was great đ
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Iced Caramel Macchiato
Naydelin Diaz
Today I went and I guess they didnât had system, I try to order over the phone but it wouldnât let me. When I got into the store it said there was no lobby just drive thru. I didnât had a car since it was already parked and I was just by the nearest store, and walked through the drive thru (there was no cars ) and still wouldnât let me order without a car even though there was no one ahead of us. This is quite arrogant. Service is service and I was willing to pay for it.
Thomas Wilkins
Awful service. Really good at asking for a tip, but canât even provide a napkin.
It's a nice looking store. The service is great and so is their food. By the way try their spicy falafel its delicious.
Atmosphere: 4
Food: 5
Service: 5
chargers avalos
Today I did a trip to this place before my daughters soccer game which she got there late because the drive thru person was chitchating with her friend on the drive thru speaker which i don't think it acceptable then another employee got on the intercom and was chatting with the same customer and then after they got to the window to pay they chatted some more this was so rude to the full line of cars they had
Food: 2
Service: 1
Concepcion Iniguez
The service is great, everyone is so happy,friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Jesse Alvarez
No supervisor when I ask for one , and not friendly at all they didnât want to take there time to see that my drink was made wrong .
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Iced Caramel Macchiato
Kevin Uriarti
This used to be one of my favorite starbucks not just for the great coffee but also for the location and overall vibe. However, as a regular customer, Iâve noticed the service has really gone downhill. The staff often seem inattentive, and while I get that scheduling or other issues might play a role, it doesnât excuse the rudeness Iâve experienced.
One of the most frustrating things is how they close the lobby up to two hours earlier than the time listed on the door and online. Itâs not just the early closureâitâs the way they ask you to leave, with a tone that feels unnecessary and rude. As someone who just wants to enjoy a coffee and relax, itâs disappointing.
Even simple questions, like asking about milk options for a latte, are sometimes met with a condescending attitude. Itâs not a great experience, and I really hope they address these issues soon because itâs a shame to see such a good spot go downhill.
Drive true is a little slow đ
Atmosphere: 4
Food: 5
Service: 3
Disclaimer: Iâm writing this review as a local Starbucks barista (I understand drinks can be made wrong sometimes on accident, but for it to be reoccurring, it becomes less understanding)
I go to this Starbucks usually, because itâs the closest one to my house, but this store has been disappointing recently-
I always mobile order my drink ahead of time, and by standard we are supposed to put it in a specific cup if it calls for âpersonal cupâ
1. When I order my latte, they put it in a shaker and shake my latte, idk why they do that when they shouldnât be.
2. It never has the extra modifications that I pay extra for (caramel drizzle, powders, foam), they should be waiting until I get there to add the toppings and lining to MY cup.
3. My sticker is never with my cup, so they donât remember what their adding, when I tell them somethings are missing, they tell me âyou shouldâve told me earlierâ (like itâs my fault), but itâs on the sticker that I mobile ordered over 10 min ago.
4. I went today (9.9.25), and she shook my drink in the shaker again, although this time she told me to âhold my cup outside the car window while she pours it inâ, I donât know where this standard came from but itâs for sure not right.
It seems the countless times I give the store a chance, they mess up more and more and I feel blamed for asking about things that shouldâve been there, and Iâm usually passive about my drink being made wrong. I donât think I will be returning to this store, but I hope that the manager can please update baristas on the proper methods of mobile ordersđ«¶
Atmosphere: 2
Service: 1
I donât know why theyâre closing the store early than before, they usually close at 12:00 a.m or something like that, but know I think they closed around 10:00 PM, theyâre loosing many customers
On drive thru if you donât order through your mobile app. 90% of the time youâll get the wrong items. Friendly staff though.
Food: 4
Very friendly staff, always make my drinks perfect. Clean facility.
Atmosphere: 5
Food: 5
Service: 5
Very fast service
Atmosphere: 5
Food: 5
Service: 5
Coffee half full but paid full price they need to take their time and not rush orders in the morning sometimes
Today the service was great đ
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Iced Caramel Macchiato
Today I went and I guess they didnât had system, I try to order over the phone but it wouldnât let me. When I got into the store it said there was no lobby just drive thru. I didnât had a car since it was already parked and I was just by the nearest store, and walked through the drive thru (there was no cars ) and still wouldnât let me order without a car even though there was no one ahead of us. This is quite arrogant. Service is service and I was willing to pay for it.
Awful service. Really good at asking for a tip, but canât even provide a napkin.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
It's a nice looking store. The service is great and so is their food. By the way try their spicy falafel its delicious.
Atmosphere: 4
Food: 5
Service: 5
Today I did a trip to this place before my daughters soccer game which she got there late because the drive thru person was chitchating with her friend on the drive thru speaker which i don't think it acceptable then another employee got on the intercom and was chatting with the same customer and then after they got to the window to pay they chatted some more this was so rude to the full line of cars they had
Food: 2
Service: 1
The service is great, everyone is so happy,friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
No supervisor when I ask for one , and not friendly at all they didnât want to take there time to see that my drink was made wrong .
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Iced Caramel Macchiato
This used to be one of my favorite starbucks not just for the great coffee but also for the location and overall vibe. However, as a regular customer, Iâve noticed the service has really gone downhill. The staff often seem inattentive, and while I get that scheduling or other issues might play a role, it doesnât excuse the rudeness Iâve experienced.
One of the most frustrating things is how they close the lobby up to two hours earlier than the time listed on the door and online. Itâs not just the early closureâitâs the way they ask you to leave, with a tone that feels unnecessary and rude. As someone who just wants to enjoy a coffee and relax, itâs disappointing.
Even simple questions, like asking about milk options for a latte, are sometimes met with a condescending attitude. Itâs not a great experience, and I really hope they address these issues soon because itâs a shame to see such a good spot go downhill.
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