This used to be one of my favorite starbucks not just for the great coffee but also for the location and overall vibe. However, as a regular customer, I’ve noticed the service has really gone downhill. The staff often seem inattentive, and while I get that scheduling or other issues might play a role, it doesn’t excuse the rudeness I’ve experienced.
One of the most frustrating things is how they close the lobby up to two hours earlier than the time listed on the door and online. It’s not just the early closure—it’s the way they ask you to leave, with a tone that feels unnecessary and rude. As someone who just wants to enjoy a coffee and relax, it’s disappointing.
Even simple questions, like asking about milk options for a latte, are sometimes met with a condescending attitude. It’s not a great experience, and I really hope they address these issues soon because it’s a shame to see such a good spot go downhill.
Gabryel Velasco
Is this OK?? Thats how I received my order
Chelsea Lopez
Mobile order you can’t pick it up in person only by car around 10pm
Cassy Butler
Don't know the name of the male worker you have in the mornings at the drive thru, but he's the only nice person I've really interacted with at this store. Don't know if this is her real name, but Daisy today was pretty rude. I know I have a stutter but her attitude and disrespect at the window sucked. The receipt is so you know the time and day this happened.
Atmosphere: 1
Food: 4
Service: 1
Prisciliano Salas sarmiento
Those times please 🙏
Rafael Loaiza
Great customer service from Melody, thanks
Atmosphere: 4
Food: 4
Service: 4
Nestor Guerrero
Every time we order from the app they always miss and item or don't have the order ready they just waste people time
Atmosphere: 1
Food: 2
Service: 1
Christine Leslie Rullan
Will come again!
Atmosphere: 5
Food: 5
Service: 5
Rachael Pender
This location is understaffed in the mornings, especially during the holiday season. The woman working the drive thru didn't confirm the order correctly and made our coffee wrong. She came off kind of rude when we told her we had the wrong coffee because it looked like a completely different order. If there had not been so many people in the drive thru I might have waited for my order to be made correctly. I spent $16 on 2 coffees that were not even made correctly. It is really disappointing. Please make sure the employees are confirming the correct order with the customers. Thank you!
Bad service … a waited over 15 minutes for my drink. Personnel with bad attitude. I won’t be back to this
Atmosphere: 4
Food: 5
Service: 2
Miriam Rangel
I don't know if they don't have enough staff, but is there a long wait, one to take your order and another to receive it, seriously? Just for coffee ... You always look at the line at Starbucks end you will think That's because of their famous coffee but it's actually because of the slow service they have.
Atmosphere: 1
Food: 1
Service: 3
Jeannette E Savage
Drive thru was very friendly when I ordered sweet vanilla cold brew & cinnimon cake . Waited about 5 minutes
Atmosphere: 3
Food: 3
Service: 3
Claudia
They were nice
Atmosphere: 5
Food: 5
Service: 5
Antoinette Antoinette
Maria Maria Maria , such an amazing person I loved her customer service..I'm so astonished on how great her attitude is being she works in such a high functioning starbucks..Great Job..
This used to be one of my favorite starbucks not just for the great coffee but also for the location and overall vibe. However, as a regular customer, I’ve noticed the service has really gone downhill. The staff often seem inattentive, and while I get that scheduling or other issues might play a role, it doesn’t excuse the rudeness I’ve experienced.
One of the most frustrating things is how they close the lobby up to two hours earlier than the time listed on the door and online. It’s not just the early closure—it’s the way they ask you to leave, with a tone that feels unnecessary and rude. As someone who just wants to enjoy a coffee and relax, it’s disappointing.
Even simple questions, like asking about milk options for a latte, are sometimes met with a condescending attitude. It’s not a great experience, and I really hope they address these issues soon because it’s a shame to see such a good spot go downhill.
Is this OK?? Thats how I received my order
Mobile order you can’t pick it up in person only by car around 10pm
Don't know the name of the male worker you have in the mornings at the drive thru, but he's the only nice person I've really interacted with at this store. Don't know if this is her real name, but Daisy today was pretty rude. I know I have a stutter but her attitude and disrespect at the window sucked. The receipt is so you know the time and day this happened.
Atmosphere: 1
Food: 4
Service: 1
Those times please 🙏
Great customer service from Melody, thanks
Atmosphere: 4
Food: 4
Service: 4
Every time we order from the app they always miss and item or don't have the order ready they just waste people time
Atmosphere: 1
Food: 2
Service: 1
Will come again!
Atmosphere: 5
Food: 5
Service: 5
This location is understaffed in the mornings, especially during the holiday season. The woman working the drive thru didn't confirm the order correctly and made our coffee wrong. She came off kind of rude when we told her we had the wrong coffee because it looked like a completely different order. If there had not been so many people in the drive thru I might have waited for my order to be made correctly. I spent $16 on 2 coffees that were not even made correctly. It is really disappointing. Please make sure the employees are confirming the correct order with the customers. Thank you!
Service: 2
Drive thru, too slow
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
Bad service … a waited over 15 minutes for my drink. Personnel with bad attitude. I won’t be back to this
Atmosphere: 4
Food: 5
Service: 2
I don't know if they don't have enough staff, but is there a long wait, one to take your order and another to receive it, seriously? Just for coffee ... You always look at the line at Starbucks end you will think That's because of their famous coffee but it's actually because of the slow service they have.
Atmosphere: 1
Food: 1
Service: 3
Drive thru was very friendly when I ordered sweet vanilla cold brew & cinnimon cake . Waited about 5 minutes
Atmosphere: 3
Food: 3
Service: 3
They were nice
Atmosphere: 5
Food: 5
Service: 5
Maria Maria Maria , such an amazing person I loved her customer service..I'm so astonished on how great her attitude is being she works in such a high functioning starbucks..Great Job..
Atmosphere: 5
Food: 5
Service: 5
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