Extremely bad customer service . The cashier taking my order snappy at me and rolled her eyes while taking my order. I asked to speak to the manager who basically defended her staff and made excuses for her. Super long wait for the food.
Atmosphere: 2
Food: 3
Service: 1
Larry Waters
The staff told me that the manager refuses to replace the missing microwave, because it’s too inconvenient [my term] to maintain. The staff can’t even warm, for example, the pastries. Starbucks does warm the pastries and always offers to do so!
The coffee is not consistently hot out of the pot, and, of course, without the microwave you can’t rewarm it.
BTW, I have complained for years about the inconvenient location of the microwaves at all Panera stores.
You would expect that when a restaurant first opens in the morning, the carpets would have been vacuumed. Not always so at this store. Makes one wonder what other areas might not have been properly cleaned.
In the afternoon sometimes the dishes are piled high at messy return stations. The return station drawers do not pull out, easily.
Prioritizing management’s convenience over that of the customers is an inexcusable attitude. Panera management seems to ignore the voice of the customer, which is a recipe for failure.
Atmosphere: 2
Food: 3
Service: 2
Lost Place
No iced tea for almost two weeks now. Main reason I visit Panera, so have been very disappointed. QUICK UPDATE as of July 26th the iced tea has returned. That said, it was gone for an entire month, which is completely ridiculous. Management should be ashamed. I've cancelled my sip club membership because I can't trust my local Panera to deliver on their promises anymore. Again VERY DISAPPOINTED. I'll continue visiting Panera, but only at the Salinas location on rare occasion.
Atmosphere: 2
Food: 1
Service: 2
Alex Z
Fix the restroom
Atmosphere: 1
meli me
Had to seek catering for a group of twenty in Monterey, CA Was helped by the manager (Michael). Amazing service and out come. Extremely happy and grateful to Michael for all his help and recommendations to make my event a success. Noticed that this restaurant had some not so optimal reviews but I noticed the staff here to be very dedicated and hardworking towards providing customers with good service and experience. If I could add more stars, I would. Will always use this location for my professional events👌👍
Atmosphere: 5
Food: 5
Service: 5
Daniel Jay
This Panera does not operate their fireplace, no outdoor seating where there once was, removed microwave and seating next to power outlets. They hate homeless people. But If you're a good looking homeless man, Amber, Victoria and Sienna will give you free food and drinks. Just don't flirt back or they'll call the police on you... again, because they hate homeless people.
Barney Cullen
Insanity, the old fashioned way is better!
Atmosphere: 5
Food: 5
Service: 1
Jacob Martinez (Falcon5360)
All the was good. Best Panera bread in long time.
Atmosphere: 5
Food: 5
Service: 5
Yael Lifton
This is the most wonderful Panera location. The staff is so nice and helpful- especially Amber, Raquel and Jordan. They make you feel at home. I also love Paneras full menu, lots of options. Love the free refills and sip club. Everything is fresh and welcoming.
Clean. Warm feelings
Atmosphere: 5
Food: 5
Service: 5
Extremely bad customer service . The cashier taking my order snappy at me and rolled her eyes while taking my order. I asked to speak to the manager who basically defended her staff and made excuses for her. Super long wait for the food.
Atmosphere: 2
Food: 3
Service: 1
The staff told me that the manager refuses to replace the missing microwave, because it’s too inconvenient [my term] to maintain. The staff can’t even warm, for example, the pastries. Starbucks does warm the pastries and always offers to do so!
The coffee is not consistently hot out of the pot, and, of course, without the microwave you can’t rewarm it.
BTW, I have complained for years about the inconvenient location of the microwaves at all Panera stores.
You would expect that when a restaurant first opens in the morning, the carpets would have been vacuumed. Not always so at this store. Makes one wonder what other areas might not have been properly cleaned.
In the afternoon sometimes the dishes are piled high at messy return stations. The return station drawers do not pull out, easily.
Prioritizing management’s convenience over that of the customers is an inexcusable attitude. Panera management seems to ignore the voice of the customer, which is a recipe for failure.
Atmosphere: 2
Food: 3
Service: 2
No iced tea for almost two weeks now. Main reason I visit Panera, so have been very disappointed. QUICK UPDATE as of July 26th the iced tea has returned. That said, it was gone for an entire month, which is completely ridiculous. Management should be ashamed. I've cancelled my sip club membership because I can't trust my local Panera to deliver on their promises anymore. Again VERY DISAPPOINTED. I'll continue visiting Panera, but only at the Salinas location on rare occasion.
Atmosphere: 2
Food: 1
Service: 2
Fix the restroom
Atmosphere: 1
Had to seek catering for a group of twenty in Monterey, CA
Was helped by the manager (Michael). Amazing service and out come. Extremely happy and grateful to Michael for all his help and recommendations to make my event a success. Noticed that this restaurant had some not so optimal reviews but I noticed the staff here to be very dedicated and hardworking towards providing customers with good service and experience. If I could add more stars, I would. Will always use this location for my professional events👌👍
Atmosphere: 5
Food: 5
Service: 5
This Panera does not operate their fireplace, no outdoor seating where there once was, removed microwave and seating next to power outlets. They hate homeless people. But If you're a good looking homeless man, Amber, Victoria and Sienna will give you free food and drinks. Just don't flirt back or they'll call the police on you... again, because they hate homeless people.
Insanity, the old fashioned way is better!
Atmosphere: 5
Food: 5
Service: 1
All the was good. Best Panera bread in long time.
Atmosphere: 5
Food: 5
Service: 5
This is the most wonderful Panera location. The staff is so nice and helpful- especially Amber, Raquel and Jordan. They make you feel at home. I also love Paneras full menu, lots of options. Love the free refills and sip club. Everything is fresh and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Needs a thorough cleaning on the inside...
They will cook lunch items during breakfast hours!
Lamest sandwich I’ve had in a long time.
Nobody was at the counter when we arrived for a few minutes. Bathrooms were a mess and needed service. Tables were dirty.
Good food. Staff can be a little more friendly.
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