Very bad experience every single time. Every time I have tried to buy food at this location I have never been able to actually order. The first time they ran out of hamburger buns so I couldn’t order what I wanted. The second time they were only accepting cash and I only had my debit card. The third time I was actually refused service because I didn’t have my i.d. when I tried to use my debit card to pay. The employee there is also very unwelcoming and rude. They should hire new people to work there.
Atmosphere: 1
Service: 1
Jeremy Jackson
I forgot to order a drink, just a drink and I was told I had to drive back through the drive thru and wait in line again. Then when I got my blast I ordered it was not mixed, all the candy was on top and nothing after that. This location has gotten worse and worse over the years and I will probably not go back, considering a drink is now $4 and a small blast is $6
Atmosphere: 1
Food: 2
Service: 1
Jaray C
This place looks like it should be a goodwill or a foster freeze. The waiting time is ridiculous. Looks like there is only one worker. She is the server, cashier, and cook. Literally watch her make multiple orders as we waited 20 + mins in a drive thru to help her local community. Five stars to the lady with the Trevor tattoo on her forearm. She needs every deserving raise. Such a shame Sonic is running an establishment in the manner. Where are your workers? Surely you guys take surveys for your employees mental health and wellness. Why is this location being caged and pummeled. How can I be satisfied if I see the entirety of the location locked up and abandoned. Only allowing drive thru only and is well seen and known because it’s on every wall, door, and window. Please find some labor hours, no right company should have just one worker doing a 5 person load job. Hats off to you miss, Sanger Ca should be fighting for you. And Sonic should be embarrassed making you work above and beyond when you should have the proper team. I can only imagine her California Paid break limitations. Do better Sonic.
Atmosphere: 1
Food: 3
Service: 1
M C.
Should be a zero and not a 1 star. Customer service sucks. If you don’t like your job, you should find a new one, not working with the public.
Service: 1
Max
This place is an absolute disgrace. Not just bad customer service but negative energy negative people. There’s no drive-in option anymore. You have to drive through and it takes forever never again.
Atmosphere: 1
Food: 1
Service: 1
Mark Salazar
Who the hell charges for a cup of ice water!?!? This sonic does. I may be wrong, but I believe this is illegal!! I will research, and if it is, they will hear from my lawyer!
Atmosphere: 1
Food: 3
Service: 1
Mike W
These people won’t take Apple Pay, and want to see my ID to use my debit card. Nutcases!! Go literally anywhere else since they will all take standard payment. Who would trust giving their ID to some random person!? No thanks.
Atmosphere: 1
Food: 1
Service: 1
rob
No business
Atmosphere: 1
Food: 4
Service: 4
AcademyFeed Jessekaa Paz
Wouldn't allow my autistic daughter to use the restroom which is included in California Health and Safety Code, Division 104, Part 15, Chapter 2, Article 6, Section 118700, the Restroom Access Act which she falls under . And was dismissed by the workers onsite dispite having provided a valid notice information short little Mexican girl don't want to drop any names with full figures white women manager on site. The service worker had an attitude like no other and over all staff has no awareness of laws or codes or any customer service skills. Worst customer care and worst wait times go support a local company that has decent quality customer service
Wheelchair accessibility: Irresponsible with disabilities and knowledge of code enforcement
Atmosphere: 1
Food: 1
Service: 1
Ace D
Needs better staffing. No service at this location. The 1 person working says they'll help me and leaves. I waited 10 min before sitting back down. Shortly after, the people in line behind me left due to lack of service.
Ordered 5 dbl cheeseburgers for the family. Had 3 custom bc of my kids. One burger was to be no mustard and add lettuce. We got the burger with tomatoes, onions and mustard only (no lettuce, no ketchup). I suspect they didn't appreciate the custom orders and did this on purpose. Will avoid eating here in future.
Atmosphere: 1
Food: 3
Service: 1
Baldo HernandeZ
Guy working there tonight 730pm was great. Customer service was through the roof!
Service: 5
Emily Robbins
I dont even ever want to come back here again. The only good thing that I can say about this place is that the food has come out good every time, except for today. I ordered a butterfinger blast. I received a cup of vanilla ice cream with fat globs of tough chewy butterfinger, instead of crunchy butterfinger pieces. Not sure how that happened. The wait time is AWFUL. I was sitting at the drive-through speaker for a few minutes before even hearing anything from one of the employees. I heard this younger boy say hello? So I responded back, and he asked, is this the stall? and I was like no this is the drive-through. and he was just like okay what’s your order. He just sounded so rude and like maybe he didn’t know what he was doing because he’s new or something, but you don’t have to talk to me like that. The quality of the speakers suck in the drive-through, but especially in the stalls. So anyway I placed my order and I was the 2nd car in line from the window where they hand you your food. The person in front of me was waiting for so long, after about 10 minutes they just drove away. So I went up to the window and the younger guy was like, oh what did you order? So I let him know what I had ordered, and he told me my total and I paid for it. Got my drink then waited longer for food, while two or three different times he came up to the window to ask me what was your order? Every time ive ever gone to this location they only have like one or two people working in there. I won’t blame the employees themselves for being understaffed, just the people who are in charge of hiring and firing and making the schedules because you guys seriously need more people there at any given time.
Atmosphere: 1
Food: 4
Service: 1
Vincent salas
This location is super super slow there's always only just one employee there I actually just went there now sat there for 10 minutes in drive thru no one ever came to get our order so we left and went somewhere else to eat avoid this
Atmosphere: 1
Food: 1
Service: 1
Jeremy McMurtry
I went there for the butterfinger blast which I’ve ordered 100 times they brought it out. It was half the size charge me full price for a medium, but yet gave me a small one when I said something they said all that’s the size that they are. And very rude. Then they lost my bank they gave me the blast. But not my card and when I said hey you never gave me the card back they said yes we did. And argued with me about it. They oh wait here it is. 5 minutes later.This place is going to go out of business
Very bad experience every single time. Every time I have tried to buy food at this location I have never been able to actually order. The first time they ran out of hamburger buns so I couldn’t order what I wanted. The second time they were only accepting cash and I only had my debit card. The third time I was actually refused service because I didn’t have my i.d. when I tried to use my debit card to pay. The employee there is also very unwelcoming and rude. They should hire new people to work there.
Atmosphere: 1
Service: 1
I forgot to order a drink, just a drink and I was told I had to drive back through the drive thru and wait in line again.
Then when I got my blast I ordered it was not mixed, all the candy was on top and nothing after that.
This location has gotten worse and worse over the years and I will probably not go back, considering a drink is now $4 and a small blast is $6
Atmosphere: 1
Food: 2
Service: 1
This place looks like it should be a goodwill or a foster freeze. The waiting time is ridiculous. Looks like there is only one worker. She is the server, cashier, and cook. Literally watch her make multiple orders as we waited 20 + mins in a drive thru to help her local community. Five stars to the lady with the Trevor tattoo on her forearm. She needs every deserving raise. Such a shame Sonic is running an establishment in the manner. Where are your workers? Surely you guys take surveys for your employees mental health and wellness. Why is this location being caged and pummeled. How can I be satisfied if I see the entirety of the location locked up and abandoned. Only allowing drive thru only and is well seen and known because it’s on every wall, door, and window. Please find some labor hours, no right company should have just one worker doing a 5 person load job. Hats off to you miss, Sanger Ca should be fighting for you. And Sonic should be embarrassed making you work above and beyond when you should have the proper team. I can only imagine her California Paid break limitations. Do better Sonic.
Atmosphere: 1
Food: 3
Service: 1
Should be a zero and not a 1 star. Customer service sucks. If you don’t like your job, you should find a new one, not working with the public.
Service: 1
This place is an absolute disgrace. Not just bad customer service but negative energy negative people. There’s no drive-in option anymore. You have to drive through and it takes forever never again.
Atmosphere: 1
Food: 1
Service: 1
Who the hell charges for a cup of ice water!?!? This sonic does. I may be wrong, but I believe this is illegal!! I will research, and if it is, they will hear from my lawyer!
Atmosphere: 1
Food: 3
Service: 1
These people won’t take Apple Pay, and want to see my ID to use my debit card. Nutcases!! Go literally anywhere else since they will all take standard payment. Who would trust giving their ID to some random person!? No thanks.
Atmosphere: 1
Food: 1
Service: 1
No business
Atmosphere: 1
Food: 4
Service: 4
Wouldn't allow my autistic daughter to use the restroom which is included in California Health and Safety Code, Division 104, Part 15, Chapter 2, Article 6, Section 118700, the Restroom Access Act which she falls under . And was dismissed by the workers onsite dispite having provided a valid notice information short little Mexican girl don't want to drop any names with full figures white women manager on site. The service worker had an attitude like no other and over all staff has no awareness of laws or codes or any customer service skills. Worst customer care and worst wait times go support a local company that has decent quality customer service
Wheelchair accessibility: Irresponsible with disabilities and knowledge of code enforcement
Atmosphere: 1
Food: 1
Service: 1
Needs better staffing. No service at this location. The 1 person working says they'll help me and leaves. I waited 10 min before sitting back down. Shortly after, the people in line behind me left due to lack of service.
Restaurantji Recommends
Ordered 5 dbl cheeseburgers for the family. Had 3 custom bc of my kids. One burger was to be no mustard and add lettuce. We got the burger with tomatoes, onions and mustard only (no lettuce, no ketchup). I suspect they didn't appreciate the custom orders and did this on purpose. Will avoid eating here in future.
Atmosphere: 1
Food: 3
Service: 1
Guy working there tonight 730pm was great. Customer service was through the roof!
Service: 5
I dont even ever want to come back here again. The only good thing that I can say about this place is that the food has come out good every time, except for today. I ordered a butterfinger blast. I received a cup of vanilla ice cream with fat globs of tough chewy butterfinger, instead of crunchy butterfinger pieces. Not sure how that happened. The wait time is AWFUL. I was sitting at the drive-through speaker for a few minutes before even hearing anything from one of the employees. I heard this younger boy say hello? So I responded back, and he asked, is this the stall? and I was like no this is the drive-through. and he was just like okay what’s your order. He just sounded so rude and like maybe he didn’t know what he was doing because he’s new or something, but you don’t have to talk to me like that. The quality of the speakers suck in the drive-through, but especially in the stalls. So anyway I placed my order and I was the 2nd car in line from the window where they hand you your food. The person in front of me was waiting for so long, after about 10 minutes they just drove away. So I went up to the window and the younger guy was like, oh what did you order? So I let him know what I had ordered, and he told me my total and I paid for it. Got my drink then waited longer for food, while two or three different times he came up to the window to ask me what was your order? Every time ive ever gone to this location they only have like one or two people working in there. I won’t blame the employees themselves for being understaffed, just the people who are in charge of hiring and firing and making the schedules because you guys seriously need more people there at any given time.
Atmosphere: 1
Food: 4
Service: 1
This location is super super slow there's always only just one employee there I actually just went there now sat there for 10 minutes in drive thru no one ever came to get our order so we left and went somewhere else to eat avoid this
Atmosphere: 1
Food: 1
Service: 1
I went there for the butterfinger blast which I’ve ordered 100 times they brought it out. It was half the size charge me full price for a medium, but yet gave me a small one when I said something they said all that’s the size that they are. And very rude. Then they lost my bank they gave me the blast. But not my card and when I said hey you never gave me the card back they said yes we did. And argued with me about it. They oh wait here it is. 5 minutes later.This place is going to go out of business
Atmosphere: 1
Food: 2
Service: 1
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