had one of the worst customer service experiences at this Starbucks. I waited in a long drive through line for over 5 minutes just to place an order. When I finally got to the window and paid with a $100 bill the cashier told me she didn’t have change. How does a busy Starbucks with constant traffic not have change? Instead of helping she just stared at me like I was the problem. I told her I had waited all that time to not get my food and she still didn’t do anything. When I asked for her name she walked away without saying a word. Another worker came to the window and said she could give me coins as change which made no sense at all. I explained the same thing again and then she walked away too. At that point I had wasted time in line and left with nothing. This is horrible customer service. It is unprofessional to walk away from a customer and refuse to resolve an issue. If Starbucks can’t handle something as basic as having change available then this location needs better management and training. Customers deserve respect and service not attitude and silence.
Atmosphere: 1
Food: 1
Service: 1
Scott Rowley
Mobile pick up. Good service.
Atmosphere: 4
Food: 5
Service: 5
Nik Delapaz
Always my go to spot
Atmosphere: 5
Food: 5
Service: 5
Aleksander Chernyshov
I only drink decaf coffee because of my body's particular sensitivity to caffeine. This time they made me regular coffee, 30 minutes later my blood pressure dropped sharply and I couldn't drive, which almost led to trouble. I had to pull over. I ask the staff to be more responsible with the order, since decaf is drunk by people who are contraindicated by doctors to drink caffeine.
Atmosphere: 5
Food: 5
Service: 1
Andrew C
This starbucks is my go to, I stop by this drive thru on my way to work about 2-3 times per week. My favorite drink used to be the oatmilk brown sugar shaken espresso, but now I've switched to the new horchata one, this starbucks makes it the best tasting. Customer service is great, always giving me a good start to my morning thanks to Victor and Brenda. I highly recommend this location
Atmosphere: 5
Food: 5
Service: 5
Marlene Pajon
They make the best matcha in the area
Atmosphere: 3
Food: 3
Service: 4
kristian avila
I come here every Saturday morning, and order for my coworkers and I. I realize when I come it is 6am but I ask for “Carmel drizzle” or for a “soft top” and most of the time I never get it. Like I said I realize it’s 6am we’re all tired but if ur gunna charge me for it, give it to me ! But overall good & reliable drive thru service !
M M
What is Starbucks or any cafe without great service? The staff here does not disappoint. Courteous and smiling friendly.
Caffe Mocha is so much better than overseas so that’s a bonus!
Place tho is old and needs some loving repair care.
Julie
Worst coffee I've ever had at a Starbucks.
Paul Ruvalcaba
Went there at 6:15pm 45 mins before they supposedly close and when I got there waited about 5 mins at the drive thru no one answered and went to the door it’s locked it’s pretty frustrating change your guys time could of went to another store down the street but didn’t have enough time to go.
Don’t expect to be welcome at this place. My husband and I were sitting there waiting for someone, we were going to order drinks after the person we were waiting for arrived, a very rude tall, female black employee with puffy hair spoke to us from the counter literally telling us to “get out if we were not going to order”, at that point we just had to exit, my husband and I had to wait for our friend somewhere else, we’re not going to this location again.
Joe Sandoval
It's a great swapmeet to visit with the whole family they have food and clothes and fruits and live music
Nafas Peydaei
I always enjoy there
Atmosphere: 5
Food: 5
Service: 5
Jin Kim
They just close their store and only accept for drive-thru but they did not update it on the app . They are rude they tried to make me to take my car to drive thru even though I told them it was pick up on the app. Don't go there they don't want to work and unfriendly.
Service: 1
Jineui Kim
They just close their store and only accept for drive-thru but they did not update it on the app . They are rude they tried to make me to take my car to drive thru even though I told them it was pick up on the app. Don't go there they don't want to work and unfriendly.
had one of the worst customer service experiences at this Starbucks. I waited in a long drive through line for over 5 minutes just to place an order. When I finally got to the window and paid with a $100 bill the cashier told me she didn’t have change. How does a busy Starbucks with constant traffic not have change? Instead of helping she just stared at me like I was the problem. I told her I had waited all that time to not get my food and she still didn’t do anything.
When I asked for her name she walked away without saying a word. Another worker came to the window and said she could give me coins as change which made no sense at all. I explained the same thing again and then she walked away too. At that point I had wasted time in line and left with nothing.
This is horrible customer service. It is unprofessional to walk away from a customer and refuse to resolve an issue. If Starbucks can’t handle something as basic as having change available then this location needs better management and training. Customers deserve respect and service not attitude and silence.
Atmosphere: 1
Food: 1
Service: 1
Mobile pick up. Good service.
Atmosphere: 4
Food: 5
Service: 5
Always my go to spot
Atmosphere: 5
Food: 5
Service: 5
I only drink decaf coffee because of my body's particular sensitivity to caffeine. This time they made me regular coffee, 30 minutes later my blood pressure dropped sharply and I couldn't drive, which almost led to trouble. I had to pull over. I ask the staff to be more responsible with the order, since decaf is drunk by people who are contraindicated by doctors to drink caffeine.
Atmosphere: 5
Food: 5
Service: 1
This starbucks is my go to, I stop by this drive thru on my way to work about 2-3 times per week. My favorite drink used to be the oatmilk brown sugar shaken espresso, but now I've switched to the new horchata one, this starbucks makes it the best tasting. Customer service is great, always giving me a good start to my morning thanks to Victor and Brenda. I highly recommend this location
Atmosphere: 5
Food: 5
Service: 5
They make the best matcha in the area
Atmosphere: 3
Food: 3
Service: 4
I come here every Saturday morning, and order for my coworkers and I. I realize when I come it is 6am but I ask for “Carmel drizzle” or for a “soft top” and most of the time I never get it. Like I said I realize it’s 6am we’re all tired but if ur gunna charge me for it, give it to me ! But overall good & reliable drive thru service !
What is Starbucks or any cafe without great service? The staff here does not disappoint. Courteous and smiling friendly.
Caffe Mocha is so much better than overseas so that’s a bonus!
Place tho is old and needs some loving repair care.
Worst coffee I've ever had at a Starbucks.
Went there at 6:15pm 45 mins before they supposedly close and when I got there waited about 5 mins at the drive thru no one answered and went to the door it’s locked it’s pretty frustrating change your guys time could of went to another store down the street but didn’t have enough time to go.
Restaurantji Recommends
Don’t expect to be welcome at this place. My husband and I were sitting there waiting for someone, we were going to order drinks after the person we were waiting for arrived, a very rude tall, female black employee with puffy hair spoke to us from the counter literally telling us to “get out if we were not going to order”, at that point we just had to exit, my husband and I had to wait for our friend somewhere else, we’re not going to this location again.
It's a great swapmeet to visit with the whole family they have food and clothes and fruits and live music
I always enjoy there
Atmosphere: 5
Food: 5
Service: 5
They just close their store and only accept for drive-thru but they did not update it on the app . They are rude they tried to make me to take my car to drive thru even though I told them it was pick up on the app. Don't go there they don't want to work and unfriendly.
Service: 1
They just close their store and only accept for drive-thru but they did not update it on the app . They are rude they tried to make me to take my car to drive thru even though I told them it was pick up on the app. Don't go there they don't want to work and unfriendly.
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