Baskin-Robbins
9665 Mission Gorge Rd, Santee
(619) 328-1531
Recent Reviews
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Service was wonderful and scoops were huge thank you
Atmosphere: 5
Food: 5
Service: 5
This was a great experience! From the guy who answered my questions over the phone and to the girl who gave me the cake at pick-up. Great staff, great cake, great experience. I placed the custom order online and they came through! The cake was beautiful and delicious.
Atmosphere: 5
Food: 5
Service: 5
Top notch friendly service!
Atmosphere: 5
Food: 5
Service: 5
My 4 year old likes to go get ice cream and this is one of her favorites. All of the staff are always so nice to us. I wanted to point out Chloe, specifically. The first time we went, she was so nice to us and made sure my kid got a unicorn staff. As we have continued to go there, I have noticed how nice and professional she is. Lately I've recognized how well she manages everything and makes sure things room smoothly.
Food: 5
Service: 5
Thank you for making the things possible for me today!
Atmosphere: 5
Food: 5
Service: 5
The staff we encountered this evening were rude and stupid. The job is pretty simple, you scoop ice cream lol. We asked if they had a certain flavor because we did not see it in the case, and one girl said no then we asked the other lady and she said yes.Then we asked about another flavor, and both said no, but then we saw it in the case. How do you not know what flavors you have? There’s not many of them and they are labeled in front of you. My husband then asked that they pack 2 quarts for us of those flavors, the first girl said that they don’t do it and to look at their prepackaged ones. He then asked the shift manager who also said they don’t do that. It’s on the menu, and we’ve order quarts and pints before. He asked a third time, and something must have clicked bc that’s when she said she could do that. Both ladies were being rude and short with my husband, there weren’t any other customers there, not that being busy warrants a bad attitude towards your customers. Anyways we got home and the quarts weren’t properly packed. They literally weren’t packed. The ice cream was sitting loose in the container, and when we packed it, it was about half the size. What a rip off. If you want Baskin Robins, go to another location. There are a ton nearby
Really wonderful customer service and a great selection of ice cream
BR ice cream is just great. Nice staff and clean shop.
Went in after working outside all day. Air conditioner felt so goodStore was very clean. Ice cream was great and staff was polite. Would recommend to go again.
The staff we encountered this evening were rude and stupid. The job is pretty simple, you scoop ice cream lol. We asked if they had a certain flavor because we did not see it in the case, and one girl said no then we asked the other lady and she said yes.Then we asked about another flavor, and both said no, but then we saw it in the case. How do you not know what flavors you have? There’s not many of them and they are labeled in front of you. My husband then asked that they pack 2 quarts for us of those flavors, the first girl said that they don’t do it and to look at their prepackaged ones. He then asked the shift manager who also said they don’t do that. It’s on the menu, and we’ve order quarts and pints before. He asked a third time, and something must have clicked bc that’s when she said she could do that. Both ladies were being rude and short with my husband, there weren’t any other customers there, not that being busy warrants a bad attitude towards your customers. Anyways we got home and the quarts weren’t properly packed. They literally weren’t packed. The ice cream was sitting loose in the container, and when we packed it, it was about half the size. What a rip off. If you want Baskin Robins, go to another location. There are a ton nearby
Restaurantji Recommends
Yummy ice cream cakes. Yummy ice cream. Prices are not that bad. What more can you ask for.
Lovely customer service today :) didn't catch his name!
Let's get fresh taste.
Fresh and fresh.
Whoever the man was working this morning was incredibly rude to me on the phone. I was asking very normal questions about cake prices and whether or not I needed to pre-order. He very abruptly told me he didn't have time to discuss this withe because he was busy. I'm pretty sure customer service applies to customers on the phone. I called back to speak to someone else and he practically yelled at me when he answered the phone. I cannot believe someone would be so rude to a customer looking to buy such a large ticket item. I told him that I definitely will not be purchasing the cake from him. I will probably never go to that store again.
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