Chipotle Mexican Grill

I go to Chipotle whenever I go to eat. Because I know it's the only place I can get gluten-free service. This Chipotle we went to was the best I've ever been to it was so clean the food was fresh the people were polite I was very very pleased and plan to go here again on our way to a hockey game.

Atmosphere: 5

Food: 5

Service: 5

Probably the worst chips I've ever had. They were stale, bendable and insanely over salted. Chicken bowl was mushy and didnt seem fresh like other Chipotles I've been too

Atmosphere: 5

Food: 1

Service: 5

I don't go to Chipotle much but when I go there the food is always good. The customer service is mediocre depending on who you get so like it's sometimes good and it's sometimes bad so I gave it a middle school. The atmosphere for me is low because lately it's been a teenager hang out and that's not my kind of scene. I normally just get my food to leave. I usually get some kind of a steak bowl or a chicken bowl. I do know what I'm going to get with them every time and that makes it easy to want to go there because of flavor is consistent. I recommend it for getting food but if you're not a teenager I probably would tell you just to get your food to leave.

Atmosphere: 2

Food: 5

Service: 4

Recommended dishes: Build-Your-Own Chipotle

There was a miscommunication with my order. They made sure it was fixed. Awesome service!

98% of the time, I have no complaints. Usually I go in and get my food. Last visit I ordered online and picked it up. Everytime I order online, or through the app, the bowl I always get, is smaller portioned than it is when I order it in person. Other than that, the staff are friendly.

Atmosphere: 5

Food: 5

Service: 4

Don't come after 8pm, they will be out of stuff and say they dont have anymore in the building! I honestly find it really hard to believe there completely out of those items in that building! I even asked how do you expect to open tomorrow without those items and she just apologized for not having those items! It wasnt just one, it was three! I find that lazy. And really to close faster. They don't close until 10pm!
Very unsatisfied with serving night shift. The gentleman cashing out everyone was everyone friendly!

Atmosphere: 1

Food: 1

Service: 1

I’ve eaten here a handful of times and it’s usually just fine but my delivery experience today was awful. Ordered through the Chipotle app and learned the hard way that they outsource to DoorDash. The driver decided to go pick up another order at Cane’s first and sat there for 15 minutes before even heading to Chipotle. By the time my food finally arrived, it was cold.
That was just the start—part of my order was wrong, the quesadilla was burnt, and the rice in my bowl was so hard it was inedible. I tried to get help through the Chipotle app, but their AI “assistant” is a complete joke—just runs you in circles and never lets you reach an actual person. Calling the restaurant didn’t work either; all you get is another automated system telling you to go back to the useless app.
Filing a complaint through the app was a headache, and all they promised was to “share my feedback with the restaurant.” That doesn’t fix anything. Customers shouldn’t have to wait 3–5 business days just to maybe hear back. The experience today was unacceptable from start to finish.

Food: 1

Service: 1

Had ordered a kids chicken quesadilla meal, picked up my order and drove all the way home to find out the order of a chicken quesadilla, black beans and white rice was missing the quesadilla. Not sure how you forget the main part of the meal?

Atmosphere: 1

Food: 1

Service: 1

I came in last night about 30 minutes before closing. If there’s a sign that states having ingredients until they are gone at that hour please correct me. Spending $60 and receiving smaller proportions and not having the employees opening and dating (prepping) or grabbing another container of sour cream and lettuce from the walk in is crazy to me. I would think that a customer coming in at 12pm or 9pm would receive the same exact customer service. I have worked quick service establishments with food to convenience stores over a span of 20 years.

Atmosphere: 1

Food: 1

Service: 1

I literally just got 8 sides of rice for $22 and when I asked how much a side was they told me it was 75 cents to $1 they were charging me and I think the manager came telling everyone no you have to charge him more and literally all the employees started looking at each other don’t know what to do I really don’t think the manger wants to be here everyone else was every nice

Service: 1

Came in here the other night and while waiting in line I observed a worker cleaning one of the containers out that hold the containers of food. She was spraying a chemical inches away from uncovered food. Not safe or sanitary. Bottle was sitting where they make the food (what’s on the bottom of the bottle is also questionable.
When asked what we wanted as we were debating on leaving due to this they let us know they only had 2-3 meats available but NO Chicken. While a bunch of chicken was currently being cooked on the grill.
So we asked what about that chicken and were told “that chicken we will only be using for mobile orders”. We left due to it not being sanitary and the bad customer service. They still had 40 mins to be open and were already cleaning and not making more food for customers walking in.
This place needs to demote who was in charge and fix their sanitation.

Upon reading other reviews it seems I am not the only one who was met with rudeness from this employee on numerous occasions. They posted their picture so I will be adding it in my review as I don’t know the name.

Atmosphere: 1

Food: 1

Service: 1

Full scoop of rice, full scoop of black beans.. half a scoop of chicken.
When i asked for the full scoop,response was it's double charge. I responded with, we can talk about that after I get the full scoop.
Never got it, it's BS to argue with.

Atmosphere: 3

Food: 4

Service: 1

They went so flipping skimp on the portions. Wtf.

Atmosphere: 5

Food: 2

Service: 5

The meat portion is ridiculous not even a full scoop, sell your meals 2$ more and give us more meat please

Atmosphere: 5

Food: 2

Service: 4

I am extremely disappointed with my experience at this location. I walked in, greeted the attendant with "Good evening, how are you?" and was met with a cold, unprofessional response. She grabbed gloves out of the box and immediately asked, "What do you want?" without any courtesy or customer service.

I ordered a kids quesadilla, and when it arrived, it wasn’t even melted properly. I should have taken a picture of the sides, but I figured the meal couldn’t possibly get worse. I arrived over an hour before closing time, so I expected everything to be in full service. However, that wasn’t the case.

When I tried to purchase chips, which were clearly on display behind the register, I was told they were unavailable. When I pointed out the chips and even the kids' version, the attendant said they were for online orders only. So, paying customers are not allowed to purchase something that’s literally sitting on display? That makes no sense.

To make matters worse, when I walked in, there were chairs on the tables, condiments were put away, and caution signs were out for mopped floors. If your posted hours say you’re open until 10 PM, customers like me should be able to sit down and eat without being rushed or made to feel unwelcome.

This is by far the worst Chipotle experience I’ve had, and honestly, this location would be better run by monkeys.

I will not be returning, and I would highly recommend others avoid this location if they value good customer service and a decent meal.

Atmosphere: 1

Food: 1

Service: 1