Chipotle Mexican Grill

I came in last night about 30 minutes before closing. If there’s a sign that states having ingredients until they are gone at that hour please correct me. Spending $60 and receiving smaller proportions and not having the employees opening and dating (prepping) or grabbing another container of sour cream and lettuce from the walk in is crazy to me. I would think that a customer coming in at 12pm or 9pm would receive the same exact customer service. I have worked quick service establishments with food to convenience stores over a span of 20 years.

Atmosphere: 1

Food: 1

Service: 1

I literally just got 8 sides of rice for $22 and when I asked how much a side was they told me it was 75 cents to $1 they were charging me and I think the manager came telling everyone no you have to charge him more and literally all the employees started looking at each other don’t know what to do I really don’t think the manger wants to be here everyone else was every nice

Service: 1

Came in here the other night and while waiting in line I observed a worker cleaning one of the containers out that hold the containers of food. She was spraying a chemical inches away from uncovered food. Not safe or sanitary. Bottle was sitting where they make the food (what’s on the bottom of the bottle is also questionable.
When asked what we wanted as we were debating on leaving due to this they let us know they only had 2-3 meats available but NO Chicken. While a bunch of chicken was currently being cooked on the grill.
So we asked what about that chicken and were told “that chicken we will only be using for mobile orders”. We left due to it not being sanitary and the bad customer service. They still had 40 mins to be open and were already cleaning and not making more food for customers walking in.
This place needs to demote who was in charge and fix their sanitation.

Upon reading other reviews it seems I am not the only one who was met with rudeness from this employee on numerous occasions. They posted their picture so I will be adding it in my review as I don’t know the name.

Atmosphere: 1

Food: 1

Service: 1

Full scoop of rice, full scoop of black beans.. half a scoop of chicken.
When i asked for the full scoop,response was it's double charge. I responded with, we can talk about that after I get the full scoop.
Never got it, it's BS to argue with.

Atmosphere: 3

Food: 4

Service: 1

They went so flipping skimp on the portions. Wtf.

Atmosphere: 5

Food: 2

Service: 5

The meat portion is ridiculous not even a full scoop, sell your meals 2$ more and give us more meat please

Atmosphere: 5

Food: 2

Service: 4

I am extremely disappointed with my experience at this location. I walked in, greeted the attendant with "Good evening, how are you?" and was met with a cold, unprofessional response. She grabbed gloves out of the box and immediately asked, "What do you want?" without any courtesy or customer service.

I ordered a kids quesadilla, and when it arrived, it wasn’t even melted properly. I should have taken a picture of the sides, but I figured the meal couldn’t possibly get worse. I arrived over an hour before closing time, so I expected everything to be in full service. However, that wasn’t the case.

When I tried to purchase chips, which were clearly on display behind the register, I was told they were unavailable. When I pointed out the chips and even the kids' version, the attendant said they were for online orders only. So, paying customers are not allowed to purchase something that’s literally sitting on display? That makes no sense.

To make matters worse, when I walked in, there were chairs on the tables, condiments were put away, and caution signs were out for mopped floors. If your posted hours say you’re open until 10 PM, customers like me should be able to sit down and eat without being rushed or made to feel unwelcome.

This is by far the worst Chipotle experience I’ve had, and honestly, this location would be better run by monkeys.

I will not be returning, and I would highly recommend others avoid this location if they value good customer service and a decent meal.

Atmosphere: 1

Food: 1

Service: 1

Walked in for dinner, had to wait 3 minutes before I was helped even though there were 2 people right there cleaning 2 hours before close, everyone here is a teenager or early 20s they don’t give a shit about any customer, they had 20 bags of chips out but was told they had ran out of chips and then when we asked “what about all those bags right there?” They said those are for online order customers only, (screw me walking in to order right??)
Owner please email me so I can teach you how to run your franchise. This is an embarrassment to all other chipotles in the San Diego area. No customer service small portions this place must be on its last legs especially after seeing all these reviews. Do better!

Atmosphere: 1

Food: 2

Service: 1

Lady who was making our order was really nice but the guy at the cash register was a bit unprofessional, complained about doing his job? Had an attitude as well when we were just being nice. Food was AMAZING though

Atmosphere: 5

Food: 4

Service: 2

Paid $12 dollars for tacos that had a pinch of meat in it. Went back and asked if that was the correct amount of meat that supposed to be in the tacos they said they would fix it. The girl that did the tacos had the ugliest expression. Eh not the best, we shouldn’t have to go back and ask for the correct amount of meat.

I’ve been seeing the tv add with the brisket rice , etc. we ordered it 1st time today at the Santee Ca location.
Nothing like the TV add. All mushed together and very poor.
Not to mention, it was $37.00 no drinks

Atmosphere: 3

Food: 2

Service: 4

When I first walked in, there was no one in line . The line crew were just standing there talking amongst themselves and waiting. They were all very kind. I had several orders - our total bill was over $135.00 the food was made quickly. When I got to the counter I asked the cashier if I could put the individual bags in one bag and she said No you asked for individual bags! As I went to grab one bag to show her you can wrap them like this and but in the larger bag telling her just give me extra bags and I will do it on the side. SHE literally snatch the bag out of my hand and proceeded to yell at me that I only asked for individual bags. I was shocked at her reaction, response and tone. Lecturing me in coming in at a busy time of the day with a large order. She talked really fast as if she was on speed or something. Oddest thing. I said why would you snatch the bag like that and be so condescending and rude. It’s 2 extra bags ! The picture shows how she started lecturing me again about coming at a busy time of day.
By that time more people were in line. One lady next to me apologized that happened and she was a customer!
To top it off she said she was the store manager. What? Really?
It’s too bad because the employees were all so good and yet Store Manger was not with the program of just being nice.

Atmosphere: 2

Food: 5

Service: 2

Recommended dishes: Burrito Bowl, Burrito, Tacos

Great selection. Their brisket is good!

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Pretty consistent, good tasting food. Line moves fast

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Burrito Bowl, Burrito, Chips

Save yourself the trip and swallow half a cup of ground black pepper because it tastes about the same.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl, Salad