Chipotle Mexican Grill

They went so flipping skimp on the portions. Wtf.

Atmosphere: 5

Food: 2

Service: 5

The meat portion is ridiculous not even a full scoop, sell your meals 2$ more and give us more meat please

Atmosphere: 5

Food: 2

Service: 4

I am extremely disappointed with my experience at this location. I walked in, greeted the attendant with "Good evening, how are you?" and was met with a cold, unprofessional response. She grabbed gloves out of the box and immediately asked, "What do you want?" without any courtesy or customer service.

I ordered a kids quesadilla, and when it arrived, it wasn’t even melted properly. I should have taken a picture of the sides, but I figured the meal couldn’t possibly get worse. I arrived over an hour before closing time, so I expected everything to be in full service. However, that wasn’t the case.

When I tried to purchase chips, which were clearly on display behind the register, I was told they were unavailable. When I pointed out the chips and even the kids' version, the attendant said they were for online orders only. So, paying customers are not allowed to purchase something that’s literally sitting on display? That makes no sense.

To make matters worse, when I walked in, there were chairs on the tables, condiments were put away, and caution signs were out for mopped floors. If your posted hours say you’re open until 10 PM, customers like me should be able to sit down and eat without being rushed or made to feel unwelcome.

This is by far the worst Chipotle experience I’ve had, and honestly, this location would be better run by monkeys.

I will not be returning, and I would highly recommend others avoid this location if they value good customer service and a decent meal.

Atmosphere: 1

Food: 1

Service: 1

Walked in for dinner, had to wait 3 minutes before I was helped even though there were 2 people right there cleaning 2 hours before close, everyone here is a teenager or early 20s they don’t give a shit about any customer, they had 20 bags of chips out but was told they had ran out of chips and then when we asked “what about all those bags right there?” They said those are for online order customers only, (screw me walking in to order right??)
Owner please email me so I can teach you how to run your franchise. This is an embarrassment to all other chipotles in the San Diego area. No customer service small portions this place must be on its last legs especially after seeing all these reviews. Do better!

Atmosphere: 1

Food: 2

Service: 1

Lady who was making our order was really nice but the guy at the cash register was a bit unprofessional, complained about doing his job? Had an attitude as well when we were just being nice. Food was AMAZING though

Atmosphere: 5

Food: 4

Service: 2

Paid $12 dollars for tacos that had a pinch of meat in it. Went back and asked if that was the correct amount of meat that supposed to be in the tacos they said they would fix it. The girl that did the tacos had the ugliest expression. Eh not the best, we shouldn’t have to go back and ask for the correct amount of meat.

I’ve been seeing the tv add with the brisket rice , etc. we ordered it 1st time today at the Santee Ca location.
Nothing like the TV add. All mushed together and very poor.
Not to mention, it was $37.00 no drinks

Atmosphere: 3

Food: 2

Service: 4

When I first walked in, there was no one in line . The line crew were just standing there talking amongst themselves and waiting. They were all very kind. I had several orders - our total bill was over $135.00 the food was made quickly. When I got to the counter I asked the cashier if I could put the individual bags in one bag and she said No you asked for individual bags! As I went to grab one bag to show her you can wrap them like this and but in the larger bag telling her just give me extra bags and I will do it on the side. SHE literally snatch the bag out of my hand and proceeded to yell at me that I only asked for individual bags. I was shocked at her reaction, response and tone. Lecturing me in coming in at a busy time of the day with a large order. She talked really fast as if she was on speed or something. Oddest thing. I said why would you snatch the bag like that and be so condescending and rude. It’s 2 extra bags ! The picture shows how she started lecturing me again about coming at a busy time of day.
By that time more people were in line. One lady next to me apologized that happened and she was a customer!
To top it off she said she was the store manager. What? Really?
It’s too bad because the employees were all so good and yet Store Manger was not with the program of just being nice.

Atmosphere: 2

Food: 5

Service: 2

Recommended dishes: Burrito Bowl, Burrito, Tacos

Great selection. Their brisket is good!

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Pretty consistent, good tasting food. Line moves fast

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Burrito Bowl, Burrito, Chips

Save yourself the trip and swallow half a cup of ground black pepper because it tastes about the same.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl, Salad

I just had a manager (either Yadira or Stacey, not sure because she refused to give me her name) throw a fit in front of the entire store when I politely asked for a full serving of chicken, as I hadn’t been given one. She angrily put on gloves, dug through the bowl, and started tossing food out of the container onto the counter to “prove” there was chicken, saying, “Look, there’s chicken, and more here too.” Then she blamed me for wasting the food and said she had to make a new bowl because of my request. The way she handled the situation—blaming the customer and acting childishly—was both disgusting and disappointing. I was just asking for what I paid for, but the response was way out of line.

Atmosphere: 3

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

Food is good but the chips are always undercooked (chewy) for some reason. Service is usually good and timely. It’s fine.

Vegetarian options: You can make any option vegetarian and they actually charge you less for these options, unlike most places that charge full price.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Salad

Why are the portions so small... I got a 3 finger pinch of cheese.... and it costs $20 a bowl. Last time I go to Chipotle. It's gone down hill so hard.

Atmosphere: 2

Food: 2

Service: 3

Recommended dishes: Burrito Bowl

The food is great, the service quick, and it is reasonably priced. What more could one ask for?

Atmosphere: 4

Food: 5

Service: 5